STANDARD SALUTATION:

1. Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

STANDARD OPENING:
1. Attached is the amended letter. I'll give this to Sarndra on

Tuesday. Please let me know if you think it needs any changes.

2. Seem to keep missing you when you're in! I wonder if

Colin Aing had spoken to you yet about my request for dropping down to 4 days a week I'm keen to find out one way or the other asap. I realise it's not top of people's priority but just thought I'd ask!
3. I hope that everything is going well for you and your

company. You are one of our biggest customers, and we appreciate your business.
4. I am writing to confirm ... 5. I am writing to apologize for ... 6. I am writing to enquire about ... 7. I am writing to you in response to your advertisement

for...
8. I received your address from + and would like ... 9. I recently wrote to you about ...

10. In reply to your letter of 8 May, ... 11. With reference to your letter of 8 June, I ... 12. With reference to your advertisement in ... 13. With reference to your phone call today, ... 14. After having seen your advertisement in ... , I would like ... 15. After having received your address from ... , I ... 16. Thank you for your letter of 8 May. 17. Thank you for your letter regarding ... 18. Thank you for your letter/e-mail about ... 19. I am writing to confirm the shipment details on order #

2346.
20. I am writing to apologize for the difficulties you

experienced last week at our branch.

21. In respect of the above 22. I write with reference to our telephone conversation

yesterday regarding the above matter.

23. With reference to our telephone conversation today, I am

writing to confirm your

24. I refer to previous correspondence in respect of the above

and note that to date we have not received your comments for the outstanding issues.
25. The holiday season offers us a special opportunity to

extend our personal thanks to our friends, and our very best wishes for the future.
26. And so it is that we now gather together and wish to

you a very Merry Christmas and a Happy New Year. We consider you a good friend and extend our wishes for good health and good cheer.

27. It is people like you who make being in business such

a pleasure all year long. Our business is a source of pride to us, and with customers like you, we find going to work each day a rewarding experience. We tip our glasses to you. Thanks again for a wonderful year. HAPPY HOLIDAYS!

28. The displays you created for the "Summer's Coming"

promotion are just beautiful. Several of the sales personnel told me that they have received numerous compliments from the customers. Congratulations on a job well done.
29. Welcome to our valued family of customers and friends.

I noted that you recently placed your first order with our company, and wanted to take this opportunity to extend a warm thank you. I look forward to hearing more about your account and offer the availability of my office should you require any assistance. Please accept my best wishes for your continued prosperity and good health.
30. We are pleased in being able to provide you with this

sample of our quality products and look forward to our relationship growing and flourishing. We value the comments of our customers and upon receipt of this order we hope you will share your thoughts with us.

31. Thank you for your kind comments on the performance of

our product. As you may know, so few people take the time to let a manufacturer know when they are satisfied with a product. Your letter has been sent to Japan where one of my colleagues will post it with a Japanese translation on the employee bulletin board. Don't be surprised if you get a few thank you letters from the employees, as they pride themselves in the quality of their work and love to hear from our family of customers.
32. Your letter of inquiry regarding our product line has been

brought to my attention and I would like to thank you for your interest in (name of firm's products). I have enclosed a price list and data sheets which describe our full line of products that serve the (specify) industry. This should help to familiarize you with our family of products and the high quality of our equipment. If you have any further questions about (name of firm's products) , please call us at our toll-free number, (800) 000-0000. Thank you again for your interest.
33. We have not yet received from you the instructions

necessary to make delivery of goods covered by our contract dated _, 19_. We request you promptly forward such instructions.
34. Please quote us your firm price for the following goods:

Units Description Unit Price

35. The watch that is within this parcel was purchased on

November 2, 1986, and is under warranty. The problem that I am encountering is that the watch fails to keep accurate time. It seems to gain approximately five minutes per hour. Please make any adjustments necessary, and return to the above address as soon as possible.
36. Congratulations on your recent promotion to (position)

I know how hard you have worked to earn the recognition you presently enjoy at (name of firm) , and I feel that they are very wise in having made their choice. Please accept our best wishes for your success in your new position.
37. I look forward to calling you in a few days. 38. We hope that you will consider 39. As you probably know, 40. I am writing this letter to provide you with a clear

knowledge of the situation at ABC Business STANDARD CORE:

41. Requesting

Could you possibly? I would be grateful if you could

42. Agreeing to Requests

I would be delighted to

43. Giving Bad News

Unfortunately I am afraid that I am afraid that I will be able to attend the conference next week.
44. Enclosing Documents

I am enclosing Please find enclosed Enclosed you will find

45. Reference to Future Contact

I look forward to ... hearing from you soon. meeting you next Tuesday. seeing you next Thursday.

STANDARD CLOSING:
46. If you require any further information, feel free to contact

me.
47. I look forward to your reply. 48. I look forward to hearing from you. 49. I look forward to seeing you. 50. Please advise as necessary.

51. We look forward to a successful working relationship in

the future.
52. Should you need any further information, please do not

hesitate to contact me.

53. Once again, I apologise for any inconvenience. 54. We hope that we may continue to rely on your valued

custom.
55. I would appreciate your immediate attention to this matter. 56. Thank you for your help Please contact us again if we can

help in any way. there are any problems. you have any questions.
57. Adios, 58. Best wishes for your future 59. Bye for now..., 60. Cheers 61. Smiles, 62. Thank you for your time and consideration, 63. Till we meet again, 64. Until we meet again, 65. Until next time, 66. Wishing you all the best of everything, 67. Wishing you a safe journey, 68. With kindest personal regards, 69. I would be happy to discuss this with you by phone if

necessary. My extension is 1257.

70. If you have any questions, feel free to contact me at (555)

555-5555.

71.