FUNCARE N A E

PEDIATRICS URGENT CENTER DA RC R E T N E

WE
MADE IT FEEL ALL BETTER

MISSION S TATEMENT
Our mission is to provide a fun & entertaining environment for kids while our staff works hard to provide high quality health care to our patients. Our mission includes providing a kiddies corner filled with games, educational shows, snacks, and our signature Dr. Teddy as a reminder; we made it feel all better.

conspicuous areas throughout the center.

H EALTH & S AFETY

CODE

H ISTORY
Funcare Pediatrics Urgent Center was founded in March 2011 to address the shortage of after-hour care centers besides the emergency room.

Funcare Pediatric Urgent Center adheres to compliance that includes ensuring that employees have and use personal protective equipment when required for safety or health. Employees must comply with all rules and regulations that are applicable to their own actions and conduct.

P AYMENTS
We accept most insurance, Medicaid, credit cards (Visa, MasterCard, Discover, and American Express), and cash. No Checks.

HEALTH INSURANCE PORTABILITY ACCOUNTABILITY (HIPAA) ACT

AND

We understand the importance of our patient privacy and require all employees to sign a confidentially form to protect your health information. With respect to this law, our health center will post the law in

PO IC S L IE

&P

R CD RS OE U E

Dress Code: To keep with our mission to provide a fun & entertaining environment for the kids, employees are to wear cartoon scrubs with dark colored bottom. Front office staff will wear business casual attire. Phone Manners & Voicemail: Good Morning/Afternoon/Evening, Thank you for calling Funcare Pediatrics Urgent Center, this is (____), speaking how may I help you. (If the call isnt answered within 3 rings will be routed to operator.) Thanks for calling Funcare Pediatrics Urgent Center our 24hr facility. In case of emergency, Please hang up and dial 911. If you would like to leave a message or need medical advice, please hold and your call will be directed to the operator. Sexual Harassment: Our staff is expected to conduct themselves in a professional manner and inappropriate sexual conduct is unacceptable and will be address accordingly. No personal relationships, no sexual innuendo, slurs, messages or physical contact. Any incidents must be reported and documented. Favoritism: It is expected for our staff to show team player attitude and positive work ethic. With consideration for a promotion or raise, we look at seniority, skills, how you treat patients, and evaluation history (90days -$1.25; 6mons $2).

Staff: 1 On-call Doctor, 2 Ft Doctor; 2 Ft Medical Assistants, 2 Ft Charge RNs, 4 Contract RNs, 2 Contract Medical Assistants, 1 Operator, 4 Janitors, 2 Maintenance, Security, EMT

Chain of Command: To address concerns, must be directed in this order: