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Queuing Theory

Queuing theory is the mathematical study of waiting lines, focusing on elements such as customer arrival rates, service processes, and queue discipline. It models systems to analyze performance measures like queue length and waiting time, using parameters like arrival process, service capacity, and number of servers. The theory employs Kendall notation to classify different queuing systems based on their characteristics.
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0% found this document useful (0 votes)
33 views10 pages

Queuing Theory

Queuing theory is the mathematical study of waiting lines, focusing on elements such as customer arrival rates, service processes, and queue discipline. It models systems to analyze performance measures like queue length and waiting time, using parameters like arrival process, service capacity, and number of servers. The theory employs Kendall notation to classify different queuing systems based on their characteristics.
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What is

Queuing Theory?
IMage:https://community.alteryx.com/t5/Engine-Works/Tackling-Queued-Jobs-With-Queueing-Theory-Part-1/ba-p/475036

Queuing theory refers to the mathematical study of


the formation, function, and congestion of waiting
lines, or queues. It’s also referred to as queueing
theory, queue theory, and waiting line theory.
Image:https://www.wallstreetmojo.com/queuing-theory/

Queuing theory scrutinizes the entire system of


waiting in line, including elements like the customer
arrival rate, number of servers, number of customers,
capacity of the waiting area, average service
completion time, and queuing discipline.
Basic Elements of Queuing Theory

Arrival Process: The way customers arrive at the


system, which can be described by an arrival rate
and a probability distribution.

Service Process: The service aspect can be


constructed from a service rate and a probability
distribution for customers who are served.

Queue Discipline: The method used to serve the


customers or the order in which the customers are
served such as the first come first served (FCFS) or
priority-based.

Number of Servers: The number of servers available


to serve the customers.

System Capacity: Limit of customers who may attend


the system at a particular time including those being
served and those waiting for their turn.

Performance Measures: Quantitative measures that


are used to measure the performance of the system
like the queue length, waiting time, and server
utilization.
Image:https://resources.noodle.com/articles/what-is-queuing-theory/

Working of Queuing Theory

Queuing theory works by modeling a system as a series of


components:

Arrival Process: The way customers arrive at the system,


which can be described by an arrival rate and a probability
distribution.
Queue: The waiting line where customers wait for service.
Service Process: A specific way of customers being served
that may be quantified using a service rate and the
probability distribution.
Service Discipline: The system of serving the customers
such as first come first serve (FCFS) or the prioritized
system.
Queuing Theory Parameters

Refers to the customers who arrive and are first


Arrival
in line

Queue or Service Refers to the limits of the system as per the


Capacity number of customers in line

Refers to the total number of employees serving


Number of Servers
the customers in line

Size of the Client


Refers to the total number of customers in line
Population

Refers to how requests are delivered to the


Queuing Discipline
servers (includes first-in, first-out)

Refers to customers leaving after receiving


Departure Process
service
Image:https://www.researchgate.net/figure/A-general-queuing-model-of-Kendalls-notation_fig2_307111014

Queuing theory uses the Kendall notation to classify the


different types of queuing systems, or nodes. Queuing nodes
are classified using the notation A/S/c/K/N/D where:

A is the arrival process


S is the mathematical distribution of the service time
c is the number of servers
K is the capacity of the queue, omitted if unlimited
N is the number of possible customers, omitted if unlimited
D is the queuing discipline, assumed first-in-first-out if
omitted
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