BST-4+5+6
Class 12 - Business Studies
Time Allowed: 3 hours Maximum Marks: 80
General Instructions:
1. This question paper contains 34 questions.
2. Marks are indicated against each question.
3. Answers should be brief and to the point.
4. Answers to the questions carrying 3 marks may be from 50 to 75 words.
5. Answers to the questions carrying 4 marks may be about 150 words.
6. Answers to the questions carrying 6 marks may be about 200 words.
7. Attempt all parts of the questions together.
Section A
1. ________ are detailed statements about a project which outline the objectives, policies, procedures, rules, tasks, [1]
budgets, etc. to implement any course of action.
a) Programmes b) Procedures
c) Methods d) Budgets
2. Planning is ________. [1]
a) Flexible b) Neither flexible nor rigid
c) Stable d) Rigid
3. Which one of the following is important for planning? [1]
a) Developing leadership b) Selecting the most appropriate plan
c) Identifying alternatives critically d) Reducing uncertainty
4. Since planning is the first function of management, new ideas can take the shape of concrete plans. [1]
Identify the point of importance of planning highlighted above.
a) Planning provides directions b) Planning reduces the risks of uncertainty
c) Planning promotes innovative ideas d) Planning facilitates decision making
5. Which step in the process of Planning function of management involves weighing pros and cons of each [1]
alternative?
a) Selecting an alternative b) Developing Premises
c) Identifying alternative courses of action d) Evaluating alternative courses
6. Assertion (A): Rules are general statements that inform what is to be done. [1]
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Reason (R): Rules do not allow for any flexibility or discretion.
a) Both A and R are true and R is the correct b) Both A and R are true but R is not the
explanation of A. correct explanation of A.
c) A is true but R is false. d) A is false but R is true.
7. Divisional structure leads to conflict in: [1]
a) motivation b) marketing management
c) resource allocation d) planning process
8. Extended form of delegation of authority is called: [1]
a) Decentralisation b) Specialisation
c) Centralisation d) Division of labour
9. Organizing doesn’t include: [1]
i. what will be done
ii. by whom will be done
iii. when will be done
iv. how will be done
a) i and ii b) iii and iv
c) ii and iii d) only iv
10. Which of the following gives shape to the organisation structure? [1]
a) Span of management b) Working environment
c) Employee strength d) Extent of delegation
11. ________ keeps the subordinates in a state wherein they are constantly challenged and have to develop solutions [1]
for the various problems they encounter.
a) Responsibility b) Decentralisation
c) Delegation d) Controlling
12. Assertion (A): A proper organisation structure is essential to ensure a smooth flow of communication and better [1]
control over the operations of a business enterprise.
Reason (R): An organisation structure provides the framework which enables the enterprise to function as an
integrated unit by regulating and coordinating the responsibilities of individuals and departments.
a) Both A and R are true and R is the correct b) Both A and R are true but R is not the
explanation of A. correct explanation of A.
c) A is true but R is false. d) A is false but R is true.
13. Assertion (A): Delegation has a greater scope than Decentralisation. [1]
Reason (R): Delegation is the routine function of managers.
a) Both A and R are true and R is the correct b) Both A and R are true but R is not the
explanation of A. correct explanation of A.
c) A is true but R is false. d) A is false but R is true.
14. Some learning opportunities are designed and delivered to improve skills and abilities of employees whereas [1]
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some others are designed to help in the growth of individuals in all respects. Identify the two concepts.
a) Placement and Orientation b) Promotion and Career Planning
c) Performance Appraisal and Compensation d) Training and Development
15. Assertion (A): Transfer involves change in salary also. [1]
Reason (R): Transfer may lead to changes in duties and responsibility working condition etc. but not necessarily
salary.
a) Both A and R are true and R is the correct b) Both A and R are true but R is not the
explanation of A. correct explanation of A.
c) A is true but R is false. d) A is false but R is true.
16. Match the EXTERNAL SOURCE of recruitment in Column I with its correct EXPLANATION in Column II: [1]
Column I Column II
(a) Direct (i) List of job-seekers is prepared from a database of unsolicited applicants and is
Recruitment screened to fill the vacancies.
(ii) Help to match personnel demand and supply by serving as link between job-seekers
(b) Casual Callers
and employers.
(iii) Job-seekers assemble outside the premises of the organisation on the specified date
(c) Advertisement
and selection is done on the spot.
(d) Employment
(iv) Vacancies are published in newspapers or trade and professionals journals.
Exchange
a) (a) - (ii), (b) - (i), (c) - (iii), (d) - (iv) b) (a) - (ii), (b) - (iv), (c) - (i), (d) - (iii)
c) (a) - (iii), (b) - (i), (c) - (iv), (d) - (ii) d) (a) - (i), (b) - (iii), (c) - (ii), (d) - (iv)
17. Selection is a process which involves a series of steps. Arrange the following steps in correct order. [1]
i. Interview
ii. References check
iii. Preliminary screening
iv. Selection test
a) (i), (ii), (iii), (iv) b) (iv), (iii), (ii), (i)
c) (iii), (iv), (i), (ii) d) (ii), (iv), (iii), (i)
18. Statement I: The job offer is given to the candidate being declared fit after the medical examination. [1]
Statement II: Job offer is made through a letter of appointment/confirm his acceptance.
a) Statement I is correct and Statement II is not b) Both the Statements I and II are not correct.
correct.
c) Statement II is correct and Statement I is not d) Both the Statements I and II are correct.
correct.
19. Which of the following statement is true? [1]
a. Transfer involves change in salary also.
b. The selection process ends after the offer of employment through a contract of employment.
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c. Aptitude tests are used to measure the level of intelligence quotient (IQ) of an individual.
d. None of these
a) Option (b) b) Option (a)
c) Option (d) d) Option (c)
20. Joining a job marks the beginning of socialisation of the employee at the workplace. The employee is given a [1]
brief presentation about the company and is introduced to his superiors, subordinates and the colleagues. He is
taken around the workplace and given the change of the job for which he has been selected. This process of
familiarisation is very crucial and may have a lasting impact on his decision to stay and on his job performance.
Identify the two concepts of one of the functions of management highlighted above.
a) Promotion and Career Planning b) Performance Appraisal and Compensation
c) Placement and Orientation d) Training and Development
Section B
21. Explain the following as features of planning [3]
i. Planning is continuous
ii. Planning is futuristic
OR
State the main aspects of the concept of planning.
22. "Failing to plan is planning to fail." Comment [3]
OR
Differentiate between policy and rule as types of plan.
23. Rajeev, the owner of Pathways Constructions, decided to start a campaign to create awareness among people for [3]
developing clean surroundings in their area. He formed a team of 10 members to list the different ways for
cleaning the surroundings. One suggested to take the help of local residents, another suggested that they may
involve school-going children in their venture. One more suggestion was to take the help of the unemployed
youth. On the evaluation of different ways, it was decided to take the help of local residents. To achieve the
desired goal, various activities are identified like
Purchase of necessary items like dustbins, garbage bags, brooms, etc.;
Collection of garbage;
Disposal of garbage, etc.
After identification of different activities, the work was allocated to different members. Identify the concepts of
management involved in the above situation and quote the lines which help in their identification.
24. The employees of Food Darbar a restaurant, are trained through a structured programme that provides training [3]
in each area within the restaurant. The trainees learn the skills necessary for running each of the 12 workstations
in the restaurant, from taking orders to the cooking area. This enables the employees to gain a broader
understanding of all parts of the business and how the restaurant functions as a whole. The trainee gets fully
involved in the department's operations and also gets a chance to test her own aptitude and ability. When
employees are trained by this method, the organisation finds it easier at the time of promotions, replacements or
transfers.
In the context of the above case:
a. Name the type of training which 'Food Darbar' provides to its employees.
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b. Distinguish between training and development on the basis of meaning, purpose and scope.
Section C
25. The process of planning involves certain logical steps. Explain the first four steps of this "process". [4]
26. Read the following text and answer the questions: [4]
A garment manufacturing company wants to be at the top of the market. To achieve this, detailed planning is
done. The first step is to set targets for the three months duration of selling a maximum number of garments
which they set as ₹ 1,00,000. The team does not want to make any mistakes so they decided to do proper
planning. They decided to check out alternate plans so that they could arrive at the best possible plan. However,
the team is surrounded by doubts. To remove doubts it goes for judging the plans to get the most profitable one.
The plan is taken to the whole organization and the concerned persons and the best plan is finalized. Finally, it is
put into action, without much caring for the results the company starts working on the project simultaneously.
i. Management translates work into goals and also finds ways and means to achieve those goals.
Name the term highlighting in the above statement.
a. Directing
b. Coordination
c. Controlling
d. Planning
ii. The first step in the process of planning is ________.
a. developing premises
b. setting objectives
c. selection of alternative
d. evaluation of alternatives
iii. Finally, it is put into action. Which step of the planning process is highlighted here?
a. Follow up action
b. Selection of alternative
c. Implementation of plan
d. Developing premises
iv. Identify the step which has not been discussed in the above paragraph.
a. Follow up action
b. Implementation of plan
c. Setting objectives
d. Selection of alternative
27. Manik Ltd is a software company.,the employees have formed a Dramatic group for their recreation. [4]
Name the type of organisation so formed and its three features.
OR
Distinguish between ‘delegation’ and ‘decentralisation’ of authority on the basis of
i. Purpose
ii. Parties involved
iii. Withdrawal of authority.
28. Read the following text and answer the questions: [4]
Prakash Ltd. is a progressive company which has achieved new records in the field of electronic products. This
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was with the help of proper delegation enabled the existence of proper workforce to take up leading positions in
several challenging projects. Because of proper delegation they have been able to properly define the
relationships between superior and the subordinates at different levels leading the company of a strong
management structure. Also due to delegation there was no overlapping of duties and duplication of efforts as
there is clarity of working relationships. The company has set an example of being successful for other
organisations in the industry. As it is well organised, the productivity of the company has improved. Specific
jobs are done by specific employees resulting in increase of efficiencies at per person level. Now the company is
planning to start working at international level. But there the environment and working conditions would be
different. For this, a meeting was held by the top management. It was decided that the company will go for a
major change in its policy i.e. they will involve the supervisory level of management in decision making as the
size of the company is growing so it will require more participation from the employees.
i. "It was with the help of proper delegation enabled the existence of a proper workforce to take up leading
positions in several challenging projects." Identify the importance of delegation which is reflected through
the statement?
a. Basis of management hierarchy
b. Facilitation of growth
c. Better coordination
d. Employee development
ii. "Specific jobs are done by specific employees resulting in an increase of efficiencies at the per-person level."
Which importance of organising the function of management is highlighted in this line?
a. Adaptation to change
b. Expansion and growth
c. Development of personnel
d. Benefits of specialisation
iii. ________ involves systematic delegation of authority in all departments and at all levels of management to
take decisions and actions appropriate at respective levels.
a. Decentralisation
b. Accountability
c. Responsibility
d. Departmentalisation
iv. Which type of organisational structure is suitable for a high degree of specialization?
a. Divisional
b. Delegation
c. Functional
d. Decetralisation
29. A newly appointed personnel manager is of the view that training is beneficial only for the workers and not for [4]
the organisation. Do you agree with his view? Give any four reasons in support of your answer.
OR
Due to rapid technological changes jobs have become more complex and importance of training has increased for
employees. State any four such benefits.
30. Mr. Vikas Goel is an H.R. Manager of "Sanduja Furniture Private Limited." At the beginning of the new year he [4]
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anticipated that the company will need 30 new additional persons to fill up different vacancies. He gave an
advertisement in the newspaper inviting applications for filling up different vacant posts. As many as 120
applications were received. The same were scrutinized. Out of these, conditions of 15 applicants were not
acceptable to the company. Letters of regret, giving reasons, were sent to them. Remaining candidates were
called for preliminary interview. The candidates called for were asked to fill up blank application forms.
Thereafter, they were given four tests. The objective of the first test was to find out how much interest the
applicant takes in his work.
The objective of the second test was to find out ‘specialization’ ofthe applicant in any particular area.
Third test aimed at making sure whether the applicant was capableof learning through training or not.
The purpose of the fourth test was to find out how much capability a person has to mix-up with other persons,
and whether he can influence other persons and get influenced by them.
Based on the information given above, answer the following questions:
i. The purpose of the fourth test was too find out how much capability a person has to mix-up with other
persons, and whether he can influence other persons and get influenced by them. Which tests is indicated in
this situation.
a. Personality Test
b. Intelligent Tests
c. Aptitude Test
d. TradeTest
ii. At the beginning of the new year he anticipated that the company will need 30 new additional persons to fill
up different vacancies. Identify the first step of staffing.
a. Placement and Orientation
b. Training and Development
c. Recruitment
d. Estimating Manpower Requirement
iii. From the given lines, ‘Out of these, conditions of 15 applicants were not acceptable to the company.’ Letters
of regret, giving reasons, were sent to them. Which aspect of staffing is highlighted in the statement?
a. Recruitment
b. Selection
c. Training
d. Education
iv. The applicants were given four tests like intelligent test to interest test after filling up blank application form.
Identify which step of selection process was followed by the management.
a. Selection Decision
b. Selection Tests
c. Job Offer
d. Medical Examination
Section D
31. Explain the steps in the planning process after identifying alternative courses of action. [6]
OR
State any three limitations of planning.
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32. A company manufacturing sewing machines set up in 1945 by the British promoters follows formal organisation [6]
culture in totality. It is facing lot of problems in delays in decision making. As the result it is not able to adapt to
changing business environment. The work force is also not motivated since they cannot vent their grievances
except through formal channels, which involve red tape. Employee turnover is high. Its market share is also
declining due to changed circumstances and business environment. You are to advise the company with regard to
change it should bring about in its organisation structure to overcome the problems faced by it. Give reasons in
terms of benefits it will derive from the changes suggested by you.
33. Kaul Consultants has launched www.naukaripao.com exclusively for senior management professionals. The [6]
portal lists out senior-level jobs and ensures that the job is genuine through rigorous screening process.
i. State the source of recruitment highlighted in the case above.
ii. State four benefits of the above identified source of recruitment.
34. Differentiate between Training and Development on the basis of: [6]
i. Purpose
ii. Level of trainees involved
iii. Scope of learning
iv. Depth of knowledge imparted
v. Initiative in learning, and
vi. Duration.
OR
What are the advantages of training to the individual and to the organisation?
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