Power Skills and
Emotional Intelligence
Presentation will start shortly
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TypeFocus Discussion
Success through self awareness
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Introduction to Type
E Source of energy I
Extraversion Introversion
Ways of acquiring
S information N
Sensing iNtuition
Ways of making
T decisions F
Thinking Feeling
J
Preferred ways of
interaction with the P
environment
Judging Perceiving
It’s about where you get your energy. How do you ‘RECHARGE’?
• Facts
• What you know
• Prioritize clarity
• Ideas
• The unknown
• Generate new
possibilities
• Anticipate what
isn’t obvious
• Values
• Emotionally
invested
decision
making
• Objective
logic
• Analytical
and
detached
approach
• Flexible
• Spontaneous
• Prefer to adapt
• Go with the flow
• Orderly
• Likes to have
control through
organization
How to use your TypeFocus
results?
1. Personal Branding
More vocabulary
when promoting
yourself
Do-er
Organizer
Thinker
Creator
Persuader
Helper
Do-er
Organizer
Thinker
Creator
Persuader
Helper
2. Working in a Team
TypeFlexing: Working to the OTHER PERSON’S strengths
For Extroverts - action, talking, For Introverts - prefer written
group work communication, one-on-ones
For Sensing-types - practical For iNtuition-types - consider future
applications, specific examples possibilities, broad issues
For Thinking-types - want logic For Feeling-types - prefer to be
and business-like approach compassionate and harmonious
For Judging-types - want For Perceiving-types - resist too
schedules and deadlines much organization, open to change.
3. Career Planning and Exploration
Persistence, Patience and Positivity
Persistence, Patience and Positivity
Reflection
What part of the TypeFocus results were of most
interest to you?
How will you use these results to inform your career
planning? (Develop resume? Elevator pitch?
Enhance interview skills? Inform career direction –
what types of career positions?)
What type of work environment and organizational
culture do you think would be the most suitable for
your personality?
Power Skills
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Discussion:
• What are Power Skills?
• What are examples of Power Skills?
• Why are they highly sought after by employers?
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Power Skills…
• are a set of non-technical abilities that are highly valued in the
workplace.
• are also known as transferable skills or soft skills or gifts.
• are not easily teachable and yet very transferable.
• are keys to success in the evolving future of work!
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Identifying power skills:
• Programming (C#, SQL, Java, • Video creation and editing
C++, HTML, JavaScript, etc.)
• Project management
• MS Office (Excel, PowerPoint,
• Communication
etc.)
• Problem solving
• Teamwork
• Decision making
• Time management
• Data query
• Social media management
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Identifying power skills:
• Programming (C#, SQL, Java, • Video creation and editing
C++, HTML, JavaScript, etc.)
• Project management
• MS Office (Excel, PowerPoint,
• Communication
etc.)
• Problem solving
• Teamwork
• Decision making
• Time management
• Data query
• Social media management
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Food for thought:
How would you
communicate your
power skills to potential
employers?
92% 85%
of employers consider of employers believe that
power skills as important as power skills are in high
or more important than demand
technical skills - Conference Board of Canada
- Business Council of Canada
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Peer Discussion:
Exploring your power skills
1. Reflect on your guiding circles worksheet
2. Identify the power skills you possess
3. Share with a peer
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Emotional Intelligence/
Emotional Quotient (EQ)
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Class Discussion: Emotional Quotient
vs Intelligence Quotient
• What do EQ and IQ measure?
• How are EQ and IQ measured?
• What is the importance of EQ in the workplace?
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IQ evaluates a person’s cognitive
abilities and logical reasoning skills
EQ measures one’s level of emotional
awareness, including their social and
emotional competencies
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The importance of EQ in the workplace
• Determined a very strong (if not the strongest) predictor of
performance and success.
• Essential for interpersonal interactions, teamwork, leadership, and
communication, making emotional intelligence a fundamental power skill
that is highly valued in both personal and professional contexts.
• Developing emotional intelligence can lead to improved relationships,
better decision-making, and increased effectiveness in various aspects of
life, including the workplace.
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The importance of EQ in the workplace
People with superior IQs surpass
In Bradberry’s studies, their counterparts with average IQs
90% of top performers in performance merely 20% of the
are high in EQ and just time.
20% of bottom People with average intelligence
performers are high in frequently outperform those with
high IQs, gaining an advantage in
EQ. 70% of cases.
EQ being the
differentiator
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Emotional Intelligence
Domains and Competencies
• Four domains; self-awareness,
self-management, social
awareness, and relationship
management.
• 12 competencies
• Apply this model to determine
development priorities
High emotional self-awareness is Source: Daniel Goleman (2005)
the foundation for the other three
domains
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Case Study
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1. 4.
Self-Awareness
Relationship
Management
2. 3.
Emotional
Intelligence is
necessary to
Social Awareness
successfully navigate
Self-Management the interpersonal
dynamics of the
workplace
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Emotional Intelligence in the
workplace…
• “…is the ability to recognize, understand, and manage one's own
emotions, as well as the emotions of others.
• is the ability to use emotional information to guide thinking and
behavior, and to manage and/or adjust emotions to adapt to
environments or achieve one's goals.
• can help individuals to build better relationships, communicate
effectively, and lead more successfully.”
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Emotional Intelligence in the
workplace… STUDY EXAMPLES
(not exhaustive)
Leadership and Team Management Conflict Resolution
A manager with high emotional intelligence can effectively lead In a workplace, conflicts are inevitable. An emotionally
a team by understanding and responding to the emotions intelligent individual can navigate through conflicts by
of team members. They can motivate and inspire their empathizing with different perspectives, listening actively,
team by recognizing and appreciating their efforts. This and finding solutions that satisfy the needs of all parties
contributes to a positive and collaborative work environment. involved. This helps in maintaining a healthy and productive
work atmosphere.
Self-Awareness Communication
Employees who are self-aware can recognize their strengths An employee with high emotional intelligence can communicate
and weaknesses. This self-awareness allows them to seek effectively with colleagues and clients. They can express their
feedback, continuously improve, and make informed ideas clearly, listen actively to others, and adapt their
decisions about their career path. This contributes to personal communication style to suit the emotional needs of the
and professional growth. situation. This skill is particularly valuable in negotiations,
client interactions, and team collaborations.
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Scenario
Imagine you are part of a project team in a marketing
agency. Your team has been tasked with creating a high-
stakes advertising campaign for a prestigious client. The
project has tight deadlines, and everyone on the team is
feeling the pressure. Sarah, one of your teammates, has
recently been missing deadlines, appears stressed, and
her normally upbeat attitude has shifted to negativity. She
has become less engaged during team meetings, and
her work quality has declined significantly. You decide to
speak with her – how would you handle this conversation
using high emotional intelligence?
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Example – LOW EI approach
You call Sarah into your office and immediately start
pointing out her mistakes, expressing frustration, and
demanding explanations. You might say something
like, "Sarah, your performance has been terrible lately.
You keep missing deadlines, and your work is sloppy.
What's going on? This is unacceptable!"
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Example – HIGH EI approach
• Before approaching Sarah, take a
moment to reflect on your own
emotions. Acknowledge any frustration
or concern you may be feeling, as well
as any biases.
• Recognize that your goal is to help
Sarah and the team rather than criticize
or blame her for the issues.
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Example – HIGH EI approach
• Regulate your emotions by calming
yourself before the conversation. Take
deep breaths and remind yourself of the
importance of a constructive dialogue.
• Avoid reacting emotionally or
confrontationally when discussing her
performance.
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Example – HIGH EI approach
• Begin the conversation by expressing
empathy for Sarah's situation. You
might say, "Sarah, I've noticed that
things seem challenging for you lately,
and I want to understand what's going
on."
• Use active listening skills to give her the
opportunity to express her feelings and
concerns without interruption.
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Example – HIGH EI approach
• Connect her work to a sense of purpose or
achievement by saying, "Sarah, I know how
talented you are, and your contributions to this
project are crucial. Let's find a way to make this
project successful together.“
• Encourage her to share her perspective and any
obstacles she's facing. Ask open-ended
questions like, "What can we do to support you
better?“
• Collaboratively identify solutions to address the
issues. For instance, you might say, "Let's work
together to adjust deadlines and workload to
ensure we can meet your needs."
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In-Class Exercise:
Emotional Intelligence Self-Assessment
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Understanding Your Results
1. Determine development
priorities
2. Study strategies for
development
3. Set goals
4. Implement strategies
5. Re-assess periodically
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Strategies for demonstrating
Self-Awareness
• Reflect on activities and impact
on others (stimulus – response)
• Proactively seek feedback without
“Judging your emotions
being defensive prevents you from
• Being open to criticism and
talking about shortcomings understanding them”
• Admitting mistakes and gain
insight from experiences
• Know your strengths,
weaknesses, opportunities, and
limits
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Strategies for demonstrating
Self-Management
• Use positive affirmations
• Make your goals public! “You are what you
• Recognize that you have a believe yourself to be”
choice in how you respond
• Use cognitive reframing to
change thought patterns and
emotional responses
• Look at challenges as
opportunities
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Strategies for demonstrating
Social Awareness
• Identifying social cues and micro
•
behaviours (verbal, physical)
Demonstrating empathy and
“Seek first to
compassion understand then to be
• Showing concern for the feelings of
others understood”
• Understanding and expressing
gratitude
• Caring about and being motivated to
contribute to the well-being of others
• Recognizing strengths in others
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Competencies for developing
Relationship Awareness
• Initiating contact with others and
cultivating friendship “Technology doesn’t
• Communicating effectively
• Developing positive relationships
run an enterprise,
• Demonstrating cultural humility relationships do”
• Practicing teamwork and
collaborative problem-solving
• Seeking or offering support and
help when needed
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Any questions?
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Due on January 28 by 11:59 PM
(10% of final grade)
Reminder:
Paying Attention Log
• Self-awareness tool used to help
identify what engages and energizes
you through logging of daily activities.
• 3 weeks of logging
• Week 1
• Week 2
• Week 3 S
• Jan 29 class– we will debrief the
experience during this class
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Next session:
Job Search Strategies
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