EMOTIONAL INTELLIGENCE

COURSE OBJECTIVES
●Introduce the concept of emotional intelligence, its models and components.
● Understand the significance of emotional intelligence in self-growth and building
effective relationships.
●Identify the measures of emotional intelligence & Identifying Your Stressors
LEARNING OUTCOMES

●Self-Awareness,Self-Management, SocialAwareness& Relationship Management.

●Discover personal competence and techniques of building emotional intelligence.
●Gain insights into establishing positive relationships.
Self Perception,Self Expression,Interpersonal expression,Decision Making,Stress
Management,Assertive, Aggressive or Passive Personality structures,
 SYLLABUS OF EMOTIONAL INTELLIGENCE
● Nature and Significance

●Models of emotional intelligence: Ability, Trait and Mixed

●Building blocks of emotional intelligence: self-awareness, self-management, social
awareness, and relationship management

●Self Awareness: Observing and recognizing one's own feelings, Knowing one's strengths
and areas of development.
●Self Management: Managing emotions, anxiety, fear, and anger.
●Social Awareness: Others' Perspectives, Empathy and Compassion
●Relationship Management: Effective communication, Collaboration, Teamwork and
Conflict management
●Measures of emotional intelligence
●Strategies to develop and enhance emotional intelligence
1.1 Emotion- Meaning, characteristics of emotion, ccomponents of emotion-cognitive component,
physiological component, Behavioural component.
1.2 Types of emotions, exposing the myths about emotion, physiological or bodily changes
accompanying emotions, How emotions affect our thinking and actions?
1.3 Development of emotions and emotional maturity, Emotional Intelligence – concept, history,
measurement of EI - Bar-On Emotional Quotient Inventory, emotional competency inventory,
Emotional and social competency inventory, Mayer-Salovey-Caruso Emotional Intelligence Test,
self-rated emotional intelligence scale.

2.1 Working with EI - EI can be enhanced or developed, models of EI:Ability models, Trait models,
Mixed model, development of EI
2.2 Emotional Self Awareness – Introduction, Meaning and Definition, Emotional Self-awareness and
Success, development of emotional self-awareness
2.3 Accurate self-assessment-meaning and definition, Introduction, accurate self-assessment and
success
2.4 Self-confidence –Introduction, need and importance of self-confidence in one’s life
3.1 Emotional self-control-meaning and definition, emotional self-control and
success
3.2 Developing or improving the ability of emotional self-control: stage1-
identification or awareness about the parent emotional state, stage2-
determining underlying causes responsible for the present emotional state,
stage3-adopting measures for getting control of the emotional state
3.3 Stress Tolerance: Stress - Meaning and definition, Factors responsible for
inducing stress, Development of stress Tolerance
3.4 Assertiveness, Self –actualisation and Optimism- concept, meaning and
importance
Unit4-Interpersonal and Intrapersonal Awareness
4.1 Interpersonal Awareness Introduction, awareness about others-meaning and
definition, awareness about others and success, personal life,professional
life,
development of awareness about others, empathy and reality testing.
4.2 Interpersonal Management - Managing Interpersonal Relationships, Flexibility,
Flexibility and success
4.3 Problem Solving – meaning, scientific method of problem solving, development
of problem solving ability
Unit 5 Conflict Management and Leadership
5.1 Conflict Management- meaning, definition, concept, stages- pre-negotiation
stage, negotiation stage, post negotiation stage, conflict management and
success.
5.2 Co-operation and collaboration- meaning, skill of co-operation and
collaboration and success, development of the skill of co-operation and
collaboration
5.3 Leadership- leadership – meaning and definition , leadership style and traits -
task-oriented and relation oriented styles, authoritarian, democratic and laissez
faire styles, Inspirational leadership., development of inspirational leadership
Practical component

●Mindfulness for EI
●Conditioned relaxation response for EI
●Boundary setting
●Any other
●Display of empathy
●Effective communication
●Teamwork
●Conflict resolution
Practical component

●NLP for EI
●Transactional Analysis for EI
● EI counselling and Coaching
● Gestalt therapy for EI
● Art & EI for children
EQ is the distinguishing factor that help us to maintain a warm
relationship or a distant contacts.
Why EQ

EQ is the distinguishing factor that determines if we make lemonade

when life hands us lemons or spend our life stuck in bitterness
Have you come across these situations??…

Relationship Problems–when you fail to communicate what

you need; when you lose the confidence of your team
members; when you are acknowledged as –“never
approachable”
Rage in the Workplace –Outburst of emotions Failure to
advance in career –losing track of the actual
purpose!
Poor decision-making capability –Pre-occupied with
frustrated thoughts
High rate of attrition in your team (healthy or bad!)–
People start leaving you…not the job. Think! They start
moving away from your vision
Lack of complete delegation–Lack of trust leading to
micromanaging, when it actually can be avoided
This happens when we neglect to manage our emotions…
Why Companies Have an Emotional Intelligence Program

The emotional quotient is equally as important as the intelligence quotient for success in the
workplace. An emotional intelligence program fosters stronger relationships, creates a
competitive advantage, and drives business success.
There’s no one-size-fits-all answer here. But there’s one option that stands above the rest.
Think about it this way. People with high emotional intelligence (EQ) outperform others with
high intelligence quotients (IQs)70%of the time.

Let’s dive in.

What is emotional intelligence?

Emotional intelligence (commonly abbreviated as EQ or EI) is the ability to recogniseand manage

your own emotions, as well as the emotions of others. It’s a way of thinking and behaving, helping
you cope with the demands of everyday life.
Emotional intelligence can help you make decisions based on logic rather than emotion.
Benefits of Emotional intelligence

Emotional intelligence has been popular in the business world since 1995, and although 23 years have
passed it still plays a huge role in successful businesses. Jeff Bezos, the founder of Amazon, is a big
fan of Emotional intelligence, and has used it in the past to handle criticisms of working conditions.
Ursula Burns, the first black woman CEO to head a Fortune 500 company, also uses this skill in her
work to inspire and motivate teams.
The best thing about emotional intelligence is that it’s a skill you can learn with practice. For example,
people
a who measure low in emotional intelligence can improve a specific EQ skill within six months to
year.
There are many benefits to Emotional intelligence, but here are just a few…

1. It allows for better team work

Teams with emotionally intelligent members are great at working together. They have good communicatio
trust each other, and value each other’s input. When someone makes a suggestion, they’re able to respond
positive and productive way.
2. You can deal with change
Not many people like change, but Emotional intelligence gives you the tools you need to deal with any cha
that comes your way. In the workplace, many people often face change with a negative attitude and crosse
arms; but an emotionally intelligent person will be much more positive and can inspire other team membe
feel the same way.

3. You can handle those tough conversations

Whether it’s an angry customer or an upset employee, difficult conversations can stir up all sorts of emotio
you have the right skills, you can handle those conversations by emotionally connecting with the other per
before finding a resolution.