Revised 50-Item Questionnaire with Answer Key
A. Multiple Choice Questions (1–25)
1. What is the process of transmitting a message from a sender to a receiver?
a) Encoding
b) Communication
c) Decoding
d) Feedback
2. Which element in the communication process involves translating thoughts into words or actions?
a) Encoding
b) Decoding
c) Noise
d) Feedback
3. Which communication barrier refers to differences in understanding caused by unclear
articulation?
a) Semantic Barrier
b) Physical Barrier
c) Psychological Barrier
d) Physiological Barrier
4. Which of the following is NOT a principle of effective communication?
a) Clarity
b) Conciseness
c) Ambiguity
d) Feedback
5. Which principle of communication focuses on the audience’s age, education level, cultural
background, and needs?
a) Consideration
b) Clarity
c) Concreteness
d) Courtesy
6. What type of communication occurs when gestures, facial expressions, and eye contact are used
to send a message?
a) Verbal Communication
b) Nonverbal Communication
c) Written Communication
d) Digital Communication
7. In the Shannon-Weaver model, which component refers to distractions that interfere with
message transmission?
a) Sender
b) Noise
c) Channel
d) Decoder
8. Which communication model emphasizes a linear, one-way flow of information?
a) Transactional Model
b) Interactive Model
c) Shannon-Weaver Model
d) Helical Model
9. What is the primary purpose of feedback in communication?
a) To transmit the sender’s message
b) To confirm that the message was received and understood
c) To introduce new barriers
d) To increase noise
10. Which type of feedback is immediate, such as nodding during a conversation?
a) Delayed Feedback
b) Verbal Feedback
c) Nonverbal Feedback
d) Written Feedback
11. What is the correct order in the basic communication process?
a) Encoding → Message → Channel → Decoding → Feedback
b) Message → Encoding → Decoding → Feedback → Channel
c) Channel → Encoding → Message → Decoding → Feedback
d) Encoding → Feedback → Message → Channel → Decoding
12. Which of the following is an example of physiological noise?
a) Background noise
b) A misunderstanding due to accents
c) Headache affecting concentration
d) Conflicting interpretations of a word
13. What is the key characteristic of transactional communication models?
a) One-way flow of information
b) Simultaneous sending and receiving of messages
c) Emphasis on feedback only
d) Lack of interaction
14. What type of communication is being used when someone sends an email to their colleague?
a) Nonverbal Communication
b) Verbal Communication
c) Digital Communication
d) Physical Communication
15. Which of the following best describes active listening?
a) Ignoring the speaker while pretending to listen
b) Listening and responding with empathy
c) Offering constant interruptions during a conversation
d) Focusing only on your own thoughts
16. A student delivers a speech on global warming, incorporating statistics, stories, and multimedia.
What principle of communication does this demonstrate?
a) Consideration
b) Concreteness
c) Use of multimedia aids
d) All of the above
17. Which of the following scenarios best illustrates effective intercultural communication?
a) Assuming everyone in a group shares the same cultural background
b) Using simple language and clarifying cultural differences in diverse teams
c) Ignoring nonverbal cues when communicating with someone from another country
d) Speaking only in your native language
18. If a company’s memo contains jargon that only employees in certain departments understand,
what principle of communication has been violated?
a) Concreteness
b) Clarity
c) Conciseness
d) Courtesy
19. When delivering a virtual lecture, how can a teacher ensure active audience participation and
comprehension?
a) Talk continuously without interaction
b) Use digital tools like quizzes and live chats to check understanding
c) Turn off cameras and microphones
d) Avoid pauses or silence
20. Which strategy is best for overcoming communication barriers in a multicultural workplace?
a) Avoiding cultural discussions altogether
b) Implementing training on cultural sensitivity and active listening
c) Speaking louder to overcome misunderstandings
d) Using only written forms of communication
B. True or False Questions (26–35)
26. Nonverbal communication can vary across cultures, and gestures may have different meanings in
different contexts.
True
27. One-way communication models focus on message transmission without expecting immediate
feedback from the receiver.
True
28. Encoding issues in communication often lead to misunderstandings, especially in multicultural
settings.
True
29. Cultural sensitivity and empathy are critical for successful cross-cultural communication.
True
30. In virtual presentations, clarity can be improved by using visual aids, adjusting pace, and
checking for understanding.
True
31. Encoding and decoding are the only stages in the communication process.
False
32. Feedback is unnecessary in one-way communication models like Shannon-Weaver.
True
33. Miscommunication often arises when the sender fails to encode the message clearly.
True
34. Understanding audience diversity is essential for effective cross-cultural communication.
True
35. A presenter can increase message clarity by adjusting their tone, pace, and nonverbal cues.
True
C. Identification Questions (36–50)
36. The process of translating thoughts into symbols, such as words, is called encoding.
37. Noise refers to the obstacles that distort or prevent the message from being understood.
38. The simultaneous sending and receiving of messages is a feature of transactional
communication models.
39. In the Shannon-Weaver model, noise refers to interference in the communication process.
40. Feedback is the verbal or nonverbal response from the receiver to the sender.
41. Verbal communication uses words, either spoken or written, to send messages.
42. A person’s perception influences their interpretation of messages and can cause psychological
noise.
43. Active listening involves paying attention and responding with empathy and understanding.
44. Nonverbal communication includes body language, gestures, and eye contact.
45. The principle of conciseness ensures that communication is free of unnecessary words and gets
straight to the point.
46. When delivering a presentation, the use of stories, visual aids, and facts demonstrates
engagement techniques.
47. Shannon-Weaver is a model that highlights one-way transmission of messages from sender to
receiver.
48. Active listening is a strategy to improve communication clarity in multicultural settings.
49. A lack of cultural sensitivity can lead to misunderstanding, especially in cross-cultural
communication.
50. Digital communication channels like emails and video calls enhance connectivity in remote
settings.
