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BPM Mid Term Test 2023 Solution

The document outlines a calculation of cycle time, processing time, cycle time efficiency, and cycle cost for a pharmacy process. It details the steps performed by various actors in the prescription handling process, categorizing them as value-added (VA), non-value-added (NVA), or business value-added (BVA). Additionally, it emphasizes the need for the As-IS BPMN Process Model to align with a representative solution and capture key data stores and objects.

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37 views2 pages

BPM Mid Term Test 2023 Solution

The document outlines a calculation of cycle time, processing time, cycle time efficiency, and cycle cost for a pharmacy process. It details the steps performed by various actors in the prescription handling process, categorizing them as value-added (VA), non-value-added (NVA), or business value-added (BVA). Additionally, it emphasizes the need for the As-IS BPMN Process Model to align with a representative solution and capture key data stores and objects.

Uploaded by

rathourmohit23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Answer 1.

We apply the formula:


Cycle time (CT) = 2 days + 2 days + 8 days + (4 days + 4 days) / 0.6 = 25.33 days
Processing time (PT) = 0.5 Hrs + 4 Hrs+ 12 Hrs + (4 Hrs + 2 Hrs) / 0.6 = 26.5 Hrs
Cycle time efficiency (CTE) = 26.5/202.64 = 13.07 %
Cycle Cost (CC) = 20 $ + 40 & + 20 $ + 80 $ + (40 $ + 40 $) / 0.6 = 293.33 $

Answer 2 (A).

Steps Performed Actor Classification


Drop prescription Customer VA
Wait Customer NVA
Collect Prescription & Enquire pickup time Technician VA
Put prescription in a labeled box Technician NVA
Pickup prescription from labeled box (1Hr before time) Technician NVA
Enter prescription details in Pharmacy System Technician BVA
Perform DUR check System VA
Review alarm / Check Thoroughly (DUR raised an alarm) Pharmacist VA
Call & check with doctor (DUR raised an alarm) – if required Pharmacist VA
Perform insurance check System VA
Call & check with doctor / customer for drugs replacement (insurance Pharmacist VA
policy does not cover the drug and replacement possible)
Assign Technician System BVA
Collect drugs Technician VA
Pack Drugs into a bag along with prescription stapled Technician BVA
Handover the bag to Pharmacist Technician NVA
Doublecheck the bag Pharmacist BVA
Seal the drugs bag Pharmacist BVA
Place bag in the pick-up area Pharmacist NVA
Retrieve the bag (on customer arrival) Technician NVA
Collect payment (if not covered by insurance) Technician BVA
Collect the bag Customer VA

1
Answer 2 (B)
The As-IS BPMN Process Model needs to be In line with the below representative solution.
Additionally, the key data stores & data objects also need to be captured (viz – prescription, DUR Database, Insurance DB)

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