PHARMACY’S BUSINESS PROCESS

1. CUSTOMERS 2. FILLING TECHNICIAN 3. Automated checking

system through Drug
Utilization Review

Pick-up time
Checking/confirming if
This check is meant to
there are errors determine if the prescription
Drop off the prescriptions
contains any drugs that may be
Fill prescription incompatible with other drugs that
had been dispensed to the same
4. The DUR System customer in the past, or drugs that
MORNING (before performs insurance may be inappropriate for the
DRIVE THROUGH/ going to work) customer taking into account the
FRONT COUNTER /LUNCTIME check customer data maintained in the
system.

Fill prescription 5. DRUG COLLECTION TECHNICIAN

The pharmacist double- checks if
the prescription and make sure it
was filled correctly
Puts the drugs on a bag with the
prescription stapled on it
This check is meant to determine
whether the customer’s insurance policy
will pay for part or for the whole cost of
the drugs.

Pick-up area
6. CUSTOMERS When a customer arrives to pick up a prescription, a
technician retrieves the prescription and asks the customer
The pharmacist seals the bag and for payment in case the drugs in the prescription are not
puts it in the pick-up area. fully covered by the customer’s insurance
Pick-up time