RESERVATION
What is Reservation?
• Reservation is a noun
• If you make a reservation, you arrange for
something such as a table in a restaurant or a room
in a hotel to be kept for you.
Example:
He went to the desk to make a reservation.
RESERVATION
•Reservation (Walk In)
• Directly book in the Restaurant
•Reservation (by Phone)
• Calling the restaurant to book table
Basic steps for a reservations
Name
Number of guests
Date
Time
Special occasion e.g. Birthday
Special requirements
Contact number
Table Reservations Procedure For
Restaurants
Answering the telephone:
Answering the telephone:
• Wish the caller as per the time of the day:
• Good (morning / afternoon / evening). Roof
Top Restaurant Albert speaking. How may I help
you?
Acknowledging a reservation request:
• Certainly Mr. David, (use name if whenever known)
• Yes of course sir or madam, (use name if known)
Taking the table reservation
details:
Standard questions
• May I have your name, please?
• When would you like book your table?
• A table for how many guest?
• Where would you like to sit?
• Do you prefer a smoking area? (Only applicable if
your restaurant has separate smoking area / zone)
When you check the reservations book
• Excuse me, (name), while I check the reservations.
• Please allow me to put your call on hold, While i check the
availability.
• Just one moment, please (name), while I see what we have
available.
Returning to the caller
• I’m sorry to keep you waiting, (name).
• Sorry to keep you on hold, (guest Name)
• May I have your (mobile number), please?
Confirming the details:
• May I please repeat the table reservation details, A table for (2) (this
afternoon / on Sunday, 31 October) at (2.00 p.m.) in the name of (Mr.
David). And your (telephone number) is (123456789). Is that details
correct?
Saying goodbye:
• Thank you very much for calling, Mr. David. We look forward to seeing you
then. Have a great day ahead.
When a table is not available or where the guest wants one:
• I’m afraid we don’t have a table at that time. Would (2.30) be suitable?
• I’m afraid we don’t have a table available there at that time. But there is a
table available (say where) then. Would that be suitable?
Offering an alternative
• May I help you to reserve a table at another of our
restaurants instead?
• Perhaps you’d like to have (lunch) in the (Wok
Restaurant), where there will be a buffet this
afternoon.
Process for reconfirming a restaurant table reservation request:
Standard reconfirmation
• Good Morning, Mr. David. This is Albert from the Roof Top restaurant speaking.
• I would like to reconfirm your reservation for a table for 2 this afternoon at 02:00 p.m.
• Thank you very much for making the reservation and we look forward to being of service
to you and your (guest) this evening.
Reconfirmation of a table reservation with a special request
• Good afternoon, Mr. David. This is Albert from the Roof Top restaurant speaking.
• I would like to reconfirm your reservation of a table for 2 this evening at 7:00 pm.
• A birthday cake with the wording "Happy Birthday to Betty" has been arranged for
tonight.
• Should you have any other request, please let us know.
• Thank you very much for making the reservation and we look forward to being of service
to you and your (guest) this evening.
THANK YOU
