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Reservation

A restaurant reservation is an arrangement made in advance to reserve a table at a specific date and time. Many higher-end restaurants, especially in crowded cities, require reservations since they have limited seating and tables may be booked weeks in advance. The document then outlines best practices for taking reservations over the phone, including confirming guest names and contact details, dates, times, party sizes, seating preferences, and any special requests. It also provides responses for situations like no availability or needing to place the caller on hold.

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Michael Fabon
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83 views22 pages

Reservation

A restaurant reservation is an arrangement made in advance to reserve a table at a specific date and time. Many higher-end restaurants, especially in crowded cities, require reservations since they have limited seating and tables may be booked weeks in advance. The document then outlines best practices for taking reservations over the phone, including confirming guest names and contact details, dates, times, party sizes, seating preferences, and any special requests. It also provides responses for situations like no availability or needing to place the caller on hold.

Uploaded by

Michael Fabon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

 Isan arrangement made in advance to have a

table at a restaurant. While most restaurants


in the vast majority of the world do not
require a reservation, and some have no
policy or simply any channel for making one,
so-called higher end restaurants mainly in
overcrowded cities often require a
reservation, and some may have tables
booked for weeks in advance.
Answer the telephone within 3
rings.
Wish the caller as per time of
the day.
 Ask for a guest name.
 May I have your name, Please?
 When would you like to book your table?
(Specific date)
 A table for how many guest?
 Where would you like to sit?
 Do you prefer a smoking area? (if the
restaurant has a separate smoking area zone)
 Date of reservation
 Time of arrival
 Number of persons
 Name of person who will use the
reservation
 Name of person making the reservation
 Contact details of the person checking in
and of the person making the reservation.
 Special request
 Please excuse me, (name of guest), while I
check the reservations.
 Please allow me to put you on hold, while I
check the reservation system/ book.
 Just one moment please (name of guest),
while I see what we have available.
 I'msorry to keep you waiting (name of
guest)….
 Sorry to keep you on hold (name of guest)…
 Than you for waiting (name of guest)…
 May I please repeat the table reservation
details. A table for 2 this afternoon, Monday,
July 21 at 2:00pm under the name of Mr.
Covid and your telephone number is
09123456789. Are the entire details of
reservation correct sir?
 Thankyou for calling Mr. Covid We look
forward to seeing you then. Have a great
day!
 I’m
sorry ma’am/sir (name of guest), but we
don’t have available table at that time.
Would 3:00pm be suitable?
 Perhaps
would you like to have lunch at
(name of restaurant) that is located at…..
 Good Morning Mr. Covid. This is Fab’s from
DHVSU Restaurant speaking.
 I would like to reconfirm your reservation of
a table for 2 this afternoon, Monday, July 21
at 2:00pm under your name.
 Should you have any other request? Please
let me know.
 Thank you so much for making the
reservation and we look forward to being of
service to you and your guest this afternoon.
 After watching the video, assess the
reservations agent/ waiter in terms of doing
the reservation process.
 List down all the positive and negative
points.

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