 Isan arrangement made in advance to have a

table at a restaurant. While most restaurants

in the vast majority of the world do not
require a reservation, and some have no
policy or simply any channel for making one,
so-called higher end restaurants mainly in
overcrowded cities often require a
reservation, and some may have tables
booked for weeks in advance.
Answer the telephone within 3
rings.
Wish the caller as per time of
the day.
 Ask for a guest name.
 May I have your name, Please?
 When would you like to book your table?
(Specific date)
 A table for how many guest?
 Where would you like to sit?
 Do you prefer a smoking area? (if the
restaurant has a separate smoking area zone)
 Date of reservation
 Time of arrival
 Number of persons
 Name of person who will use the
reservation
 Name of person making the reservation
 Contact details of the person checking in
and of the person making the reservation.
 Special request
 Please excuse me, (name of guest), while I
check the reservations.
 Please allow me to put you on hold, while I
check the reservation system/ book.
 Just one moment please (name of guest),
while I see what we have available.
 I'msorry to keep you waiting (name of
guest)….
 Sorry to keep you on hold (name of guest)…
 Than you for waiting (name of guest)…
 May I please repeat the table reservation
details. A table for 2 this afternoon, Monday,
July 21 at 2:00pm under the name of Mr.
Covid and your telephone number is
09123456789. Are the entire details of
reservation correct sir?
 Thankyou for calling Mr. Covid We look
forward to seeing you then. Have a great
day!
 I’m
sorry ma’am/sir (name of guest), but we
don’t have available table at that time.
Would 3:00pm be suitable?
 Perhaps
would you like to have lunch at
(name of restaurant) that is located at…..
 Good Morning Mr. Covid. This is Fab’s from
DHVSU Restaurant speaking.
 I would like to reconfirm your reservation of
a table for 2 this afternoon, Monday, July 21
at 2:00pm under your name.
 Should you have any other request? Please
let me know.
 Thank you so much for making the
reservation and we look forward to being of
service to you and your guest this afternoon.
 After watching the video, assess the
reservations agent/ waiter in terms of doing
the reservation process.
 List down all the positive and negative
points.