RESTAURANT RESERVATION

1. ANSWERING THE TELEPHONE:

a.Greet the caller according to the

appropriate time and day.
b.Good (morning/ afternoon/ evening).
JYP Restaurant, Mark speaking. How
may I help you?
2. ACKNOWLEDGING A
RESERVATION REQUEST

a.Standard Request
 May I have your name, please?
 When would you prefer to book your table?
 A table for how many guests?
 Where would you prefer to sit?
 Do you prefer a smoking area? (only
applicable if your restaurant has separate
smoking area/ zone?
b. When you check the Reservations
Book
Please excuse me, (customer name), while
I check the reservations.
Please allow me to put your call on hold,
while check the availability.
c. Returning to the Caller
I’m sorry to keep you waiting, (name).
Sorry to keep you on hold, (name).
May I have your (mobile number), please?
d. Confirming the Details
May I please repeat the table reservation
details. A table for (8) (this afternoon/ on
Sunday, 4th of September) at (5:00 p.m.) in
the name of (Ms. Roxas). And your
telephone number is (09058110084). Are
the details correct?
e. Saying Goodbye
Thank you very much for calling, Mr.
Jackson. We look forward seeing you then.
Have a great day ahead.
f. When a Table is not Available or Where
the Guest Wants One.
I’m sorry, I’m afraid we don’t have a table
at that time. Would (5:00) be suitable?
I’m afraid we don’t have a table available
at that time. But there is a table available
(say where) then. Would that be suitable?
g. Offering an Alternative
May I help you to reserve a table at
another of our restaurants instead?
Perhaps you’d like to have (lunch) in the
(starship Restaurant), where there will be a
buffet this afternoon.
h. Process for Reconfirming a Restaurant
Table Reservation Request: Standard
Reconfirmation
 Good Morning, Mr. Jackson. This is Mark from
the starship restaurant speaking.
 I would like to reconfirm your reservation for a
table for 9 this afternoon at 5:00 p.m.
 Thank you very much for making the
reservation and we look forward to being of
service to you and your (guests) this evening.
 Reconfirmation of a Table Reservation with a
Special Request
1. Good afternoon, Mr. Jackson. This is mark
from starship restaurant speaking.
2. I would like to reconfirm your reservation of
a table for 9 this evening at 5:00 p.m.
3. A birthday cake with the wording “Happy
Birthday to Des” has been arranged for
tonight.
4. If you have any other request, please let us
know.
5. Thank you very much for making the