Meeting 5

Bahasa Inggris Hospitality 2

Handling Reservation In Restaurant

PART 1. SPECIFIC VOCABULARIES IN HANDLING RESERVATION

Study the following Vocabularies!

Adjective Noun Verb

 Full  Welcome  Serving

 Warm  Reservation  Reserving
 Sincere  Request  Welcoming
 Kind  Morning  Greeting
 Polite  Afternoon  Seating
 Beautiful  Evening  Asking
 Nice  Tomorrow  Offering
 Delicious  Complaint  Booking
 Good  Service  Cooming
 Tasty  Tips  Seeing
 Late  Change  Joining
 Hot  Table  Leaving
 Spicy  Person  Saying
 Rare  Beverage  Thanking
 Medium Well  Party  Adding
 Well Done  Guest  Reducing
 Panctual  Customer  Placing
 Perfect  Waiter/ess  Setting

.TASK.
Let's Translate the above Vocabularies:

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PART 2. LANGUAGE EXPRESSIONS (WHAT TO SAY?)
A. FOR WAITER/ESS

 Greeting & Welcoming:

 Good Morning Sir, Welcome to Itaewon Class Restaurant.
 Good afternoon Ma'am, welcome to our restaurant.
 Good evening Sir /ma'am, Welcome to Golden Shell Restaurant.
 Offering Help:
 How may I assist you?
 How can I help you?
 How may I help you?
 Is there anything I can do for you?
 Can I help you?
 Asking For reservation Time:
 What day and time would you like Sir?
 What time would you like the reservation for?
 What Day is it for Ma'am?
 Ok, For what day and time?
 For which day and what time?
 Asking (Total) Numbers of Customers:
 For how many persons Sir?
 How many people will you need The reservation for?
 How many guests will be in your Dinner Sir?
 How many will be in the party?
 How many people will that be?
 Asking Customers' Name (Booking name):
 Well ma'am, Can I have your name?
 Great, Now Miss, Let me know your name Please
 Would you please kindly give me your name Miss?
 Asking Contact:
 May I have your phone number Miss?
 What's your phone number Sir?
 How may I reach you Ma'am?
 Repeating the Reservation:
 All right Sir, Your reservation is for 2 people on Saturday at 7.00 pm.
 Well Ma'am, you reserved a table for Dinner on Sunday evening at 7.15.
 Let me repeat it, This is a reservation For Friday, for 4 people at 2.00 pm. Is that
correct Sir?
  Thanking & Giving Fond Farewell:
 Well, Mr. Bean. See you on Friday Evening at 7.30.
 Thank you Miss Nisa, See you Tomorrow at 7.00 pm
 Thank you ma'am, See you at 2.00 pm this Tuesday.

B. FOR THE GUESTS / CURSTOMERS

RESPONDING FOR:
 Greeting & Welcoming + Offering Help:
 Good Morning, I would like to make a Dinner reservation
 Good afternoon, I'd like to reserve a table for dinner.
 Morning, Can I reserve a table for Lunch?
 Morning, I need to make a dinner reservation
 Asking for Reservation Time:
 Tuesday Night at 7.00 pm
 Well, 7.15 will be best for me, Or perhaps 7.30.
 I need a table for Saturday Night at 8.00 pm
 It will be on this Sunday at 2.00 pm
 Asking (Total) Numbers of Customer:
 For 4 people please.
 There will be 4 of Us
 For 2 people Only
 I need a reservation for 3
 Asking Customers' Name (Booking name):
 Sure, My Last Name Wilson
 Of course, Nengah Sudiani
 I'm Lee
 Asking Contact:
 It's 081 918 018 888
 Yes, It's 087 886 225 552
 Repeating the Reservation:
 Ok, That's right
 Thank you, That's great
 Thanking & Giving Fond Farewell:
 Thank you and See you Tomorrow
 I appreciate your help, See you then.
 Thank you for your Help
 Great, I look forward to having my dinner here.
Practice the above language expressions to make it better.
PART 3. HANDLING RESERVATION (AT RESTAURANT)

Now, Lets' practice the following Dialogue:

A : Good Morning, Welcome to Itaewon Class, How may I assist you Madam?
B : I'd like to reserve a table for my Dinner.
A : What day is it for Madam?
B : It's For Tomorrow evening
A : And what time would you like the reservation for?
B : 7.20 sounds perfect, But perhaps I'll make it 7.30.
A : Great. How many people will be in your Dinner Madam?
B : for 2 only. Me and my Husband
A : Perfect, Can I have your name and your phone number Madam?
B : Sure, I'm Catherine Yang and can be reach at 081 810 018 801

A : Well Mrs. Yang, Let me repeat it, You reserved a table For Dinner on Tuesday at 7.30 for 2
people. Is that correct?
B : That's Great
A : Thank you Madam, See you Tomorrow at 7.30.
B : Ok, See you then.

The dialogue is a short sample of handling reservation at the reservation. The only way to be
able to communicate is by communicating it.