VICTORY

INTERNATIONAL HOTEL AND CRUISE SHIP SCHOOL

Jl. Wijaya Kusuma 06-09 Gedang Klutuk, Banjar Agung, Kec. Puri
MOJOKERTO - JATIM

FBS Daily Test

Day /Date : Monday, 2nd September 2019
Batch :I
Name :

 Jawablah pertanyaan-pertanyaan di bawah ini dengan benar !

1. Apa yang dimaksud dengan “Mise en Place”?

2. Sebutkan 4 Prinsip-prinsip “Mise en Place”?
3. Apa saja tujuan “Mise en Place”? sebutkan 4 saja !
4. Jelaskan urutan menata meja dari mulai meja dalam keadaan kosong hingga menaruh napkin !
5. Ada 4 teknik dalam menghandle tamu yang komplain, Apa saja dan jelaskan !
6. Apa saja jenis-jenis Complaint , jelaskan!
7. Apa yang harus dilakukan jika tamu komplain bahwa ada kecoak dalam makanan yang kalian
sajikan?
8. Apa yang dimaksud dengan Excellent Service ?
9. Lengkapilah percakapan urutan welcoming the guest di bawah ini !
Waiter : ..........................., welcome to Victory Restaurant , ..........................Madam/Sir?
Guest :I am Very Well, thank you.
Waiter : my Name is .....................,..................................you?
Guest : yes, i want to have breakfast.
Waiter : Certainly Madam/sir. Do you have ..................................before?
Guest : No
Waiter : May i have your Name, madam/sir? And .............................................with you?
Guest : my name is Juno, for 3 person.
Waiter : you want smoking area or non smoking area Mr Juno?
Guest : Non Smoking area, Please.
Waiter : Alright Mr. Juno, let me................. you to your table. ........................................follow
me please?
Guest : Ok
Waiter : Ok Mr Juno, this is our restaurant, we have many table here, on the left corner facing
the view and on the right corner facing the bar, which one would you like to..............,Mr
Juno?
Guest : On the right corner please?
Waiter : Please follow me,sir.
10. Lengkapilah percakapan taking order di bawah ini !
Waiter : Are ............................................................now, madam/sir?
Guest : Yes, please.
Waiter : alright madam, for appetizer we have shrimp cocktail and caesar salad,
what................................,madam?
Guest : May i have caesar salad, please.
Waiter : and what would you like to have for the .....................................?
Guest : i would like to have steak, please.
Waiter : what .............................................................................................., rare, medium or well
done?
Guest : well done, please.
Waiter : Alright madam, what would you like to have for dessert?
Guest : please give me vanilla ice cream.
Waiter : yes madam, anything else?
Guest : no
 VICTORY
INTERNATIONAL HOTEL AND CRUISE SHIP SCHOOL
Jl. Wijaya Kusuma 06-09 Gedang Klutuk, Banjar Agung, Kec. Puri
MOJOKERTO - JATIM
Guest : alright madam, let me.............................................., one caesar salad, one well done
steak and one ice cream. Is it correct madam?
Guest :yes,
Waiter : thanks madam. We will prepared ........................................, and your order will be
ready in fifteen minutes. If you need something else please you can call me.

Jawaban :