Updated Reviewer For Fbs Conversation Ammended

College for Research & Technology of
Cabanatuan
Burgos Avenue, Cabanatuan City 3100
Tel. 463-2735 463-2697 600-2200 e-mail: crt.cabanatuan@gmail.com
INFO SHEET
WK- 9 & 10
WEEK 9 & 10 – WELCOMING THE GUEST & PROVIDE ROOM

SERVICE/ DELIVERY
TABLE SERVICE SEQUENCE
1. Welcome the guest

2. Lay the table napkin
3. Offer drinks
4. Serve the bread and butter
5. Present the menu (right side)
6. Wine presentation (right side)
7. Taking the order
8. Suggestive selling
9. Repeat the order for clarification
10. Serve the food as per sequence (ASSMD)
11. Present the bill (acknowledge the amount)
12. Put the change in the tray if there is any.
13. If the guest put his table napkin on the table it means he is ready to go.
14. Bidding goodbye!
SET 1
TABLE RESERVATION
Scene 1: Phone call;
STAFF: Good morning! Thank you for calling CRT Hotel & Restaurant, this is ______,
how may I help you?
GUEST: I would like to make a table reservation
STAFF: Before we proceed to the reservation, May I know who’s on the line please?
GUEST: This is ________.
STAFF Hi Mr. / Ms. for when is the reservation?
GUEST: For tomorrow
STAFF May I know what the time of your reservation sir?
GUEST: 8 am;
STAFF: For how many table Sir?
GUEST: Table for 1 please
STAFF: Will this reservation be under your name Sir?
GUEST: Yes
STAFF: For some clarification Mr. / Ms._______ you have a table reservation for
tomorrow and table for one at exactly 8 am under the name of Mr. / Ms. _________
would be any other request Mr. / Ms. __________?
GUEST: Nothing
STAFF: Thank you for calling CRT Hotel & Restaurant, Mr. / Ms. ________.
Cabanatuan
Scene 2: On the dining area;
STAFF: Good day! Welcome to CRT Hotel & Restaurant, I am __________do you have
any reservation ma’am/ sir?
GUEST: Yes, I have
STAFF: Ok Ma’am/ Sir may I know your name?
GUEST: I am Mr. / Ms. _________.
SERVER: may I know the date and time of your reservation Ma’am/ Sir?
GUEST: The schedule is today, at exactly 8:00 am
STAFF: Allow me to check first, ok Ma’am / Sir I already checked your schedule today
is your reservation table for one only at exactly 8:00 am, this way please follow me.
STAFF: Is this table is alright to you?
GUEST: Yes
STAFF: Have a sit please
GUEST: Thank you!
STAFF: May I lay the table napkin into your lap?
GUEST: No, Thanks I can manage!
STAFF: Would you like something to drink like juice or water?
GUEST: No thanks!
STAFF: Ok Ma’am/ Sir here is your freshly baked bread and butter.
GUEST: Thank you!
STAFF: Here is our menu for your food selection;
STAFF: Excuse ma’am/sir would you like to try our newly medium sherry Sta.
Isabel wine, made from Makati City, Manila Philippines, with a vintage year of
1996 and alcohol content of 17% best partner with pasta, would you like to try some
medium sherry Sta. Isabel wine Ma’am/ Sir?
GUEST: No thanks!
STAFF: May I take your order now Ma’am/ Sir?
GUEST: I want cream of mushroom for my soup and vegetable salad for my salad.
STAFF: Would you like to try our best-selling carrot cake for your dessert?
GUEST: Okay let me try it.
STAFF: Just for clarification of your order ma’am/sir, your orders are, cream of
mushroom for your soup and vegetable salad for your salad plus carrot cake for your
dessert is that will be all ma’am/sir?
GUEST: Yes
STAFF: your food will be served as soon as possible, Thank you.
GUEST: Okay, Thank you
STAFF: Here’s your order cream of mushroom for you soup
GUEST: Thank you
STAFF: May I pick your soiled dish Ma’am/ Sir?
GUEST: Yes please, Thank you
STAFF: Here is your vegetable salad for your salad
GUEST: Yes please, Thank you
STAFF: and for your dessert carrot cake. Enjoy your food ma’am/sir.
GUEST: Okay, Thank you, Waiter Bill please?
STAFF: Excuse ma’am/sir would you like to have some coffee like Americano or brewed
coffee?
Cabanatuan
GUEST: No, thanks!

STAFF: Excuse me ma’am/sir here’s your bill costing 850.00 pesos.
GUEST: Okay here’s 850.00 pesos
STAFF: Excuse me ma’am/sir, I receive an exact amount of 850.00 pesos
GUEST: (The guest put the table napkin on the table)
STAFF Thank you very much ma’am/sir for dining with us hope to see you again and
god bless.
SEQUENCE FOR ROOM SERVICE
1. Answer the phone in just one ring if possible.

2. Greet the guest
3. Present the menu
4. Take the order
5. Suggestive selling
6. Clarify the orders
7. Ask the name of the guests and his room number.
8. Give the time of serving order
ROOM DELIVERY
1. Knock on the door 3X and say “Good morning, Room service.”

2. Present the bill
3. Ask the time when you will come back to pick up the soiled dishes.
4. Bidding goodbye
SET 2
ROOM SERVICE/DELIVERY CONVERSATION
FRONT OFFICE: Good morning this is (state your name) speaking room service
assistance, how may I help you?
GUEST: I want to order a breakfast.
FRONT OFFICE: Our breakfast for today is American breakfast composed of ham, egg,
sausage and a glass of juice and the other one is Continental breakfast composed of
bread and butter and cup of coffee which one do you like?
GUEST: I want the continental breakfast
FRONT OFFICE: Okay ma’am/sir, would you like to try our best-selling carrot cake for
your dessert?
GUEST: No, thank you!
FRONT OFFICE: Ok ma’am/sir for the clarification of your order is continental
breakfast may I know your name and your room number?
GUEST: Jason Montes at room 214
FRONT OFFICE: Okay ma’am/sir, your order will be there as soon as possible, Thank
you.
Cabanatuan
ROOM DELIVERY
Knock 3x on the door

STAFF: Good morning room service is this Sir Jason Montes room may I come in?
GUEST: Yes, you may (the guest opened the door)
STAFF: Excuse me ma’am/sir where do you want me to set up your breakfast?
GUEST: Beside the bed
STAFF: Okay ma’am/sir, your food is ready.
GUEST: Thanks
STAFF: Excuse me ma’am/sir, when will I come back to pick up the soiled dishes?
GUEST: After 30 minutes
STAFF: Okay ma’am/sir, enjoy your meal have a nice day! 
Cabanatuan
INFO SHEET
M2- WK 11
WEEK 11 – BANQUET RESERVATION

SET 3
BANQUET RESERVATION
BANQUET RESERVATION SEQUENCE
1. Welcoming the guest

2. Leading the guest to the reservation desk/ banquet supervisor.
3. Ask necessary questions such as; when it will be the event, what will be the
event, contact information such as name, address, contact number & email
address, how many expected guest/ visitors, selecting of group meal.
4. Clarification of the event details
5. Discussing the policy
6. Signing Contract
7. Bidding goodbye! 😊
WAITER: Good morning sir welcome to CRT restaurant anything we can do for you sir?
GUEST: I would like to make a reservation on certain event.
WAITER: This way to our Banquet supervisor
On a Banquet Supervisor Desk
BS: Good morning sir have a sit please; may I help you?
GUEST: I want to have a reservation.
BS: When it will be sir?
GUEST: On this coming September 10
BS: Allow me to check our schedule (checking of schedule) it seems that the schedule
is clear. Sir what will be the event?
GUEST: It’s my birthday.
BS: Happy birthday in advance sir, if you don’t mind may I know your name, address,
email address & contact number
GUEST: My name is---- My address ------- My Contact Number ---------- and e-mail
address.
BS: for how many person’s sir?
GUEST: 300
BS: We have here a selection group meal amounting 200,300 and 350 per person,
which one will you prefer?
GUEST: I prefer for 300 per person.
BS: Excuse me sir you book a birthday event on September 10 at exactly 1pm, and you
prefer for 300 per person in this event under the name of Mr. Montes, your address,
email and contact number.
GUEST: Ok
BS: Sir we have policy here 50% down payment and another 50% on the event, is that
okay for you?
GUEST: Ok
Cabanatuan
BS: here is our contract for you to read and sign of you agree.
---Signing Contract
BS: Thank you for selecting our restaurant; we will do our best for your event.

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College for Research & Technology of

WEEK 9 & 10 – WELCOMING THE GUEST & PROVIDE ROOM

1. Welcome the guest

Scene 1: Phone call;

Scene 2: On the dining area;

GUEST: No, thanks!

SEQUENCE FOR ROOM SERVICE

1. Answer the phone in just one ring if possible.

1. Knock on the door 3X and say “Good morning, Room service.”

Knock 3x on the door

WEEK 11 – BANQUET RESERVATION

BANQUET RESERVATION SEQUENCE

1. Welcoming the guest

On a Banquet Supervisor Desk

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