ROOM SERVICE SEQUENCE

Front desk: KYLE

CUSTOMER: (SHARMEL,ASLEE,ANTONIO)

STUFF: (TIFFANNI,LAURENCE)

*CUSTOMER WAKES UP AND CALLS THE ROOM SERVICE TO ORDER HIS/HER BREAKFAST*

*PHONE RINGS*

FRONT DEST (KYLE): good morning room service, kyle speaking, how may I help you ma’am?

Customer (SHARMELU): GOOD MORNING I WOULD LIKE TO HAVE MY BREAKFAST DELIVERED IN MY ROOM PLEASE?

FRONT DESK: MAY I KNOW YOUR ROOM NUMBER AND NAME MA’AM?

CUSTOMER: YES THIS IS MS. ABAD OF ROOM 3002

FRONT DESK: WHAT DO YOU LIKE FOR YOUR BREAKFAST MAAM? WE HAVE AMERICAN CONTINENTAL AND ENGLISH
BREAKFAST.

CUSTOMER: WHAT ABOUT YOUR CONTINENTAL BREAKFAST?

FRONT DESK: WAIT FOR A MINUTE MA’AM, FOR OUR CONTINENTAL BREAKFAST MENU, CONSISTS OF WHITE OR WITH BREAD
AND FORMAT WE HAVE HAM AND BACON FOR FRESH FRUITS WE HAVE APPLES ORANGE AND PINEAPPLES, FOR COFFEE
WE HAVE DARK COFFEE FOR FRESH JUICE WE HAVE ORANGE AND APPLE JUICE.

CUSTOMER: YEAH I'LL TAKE IT 3 ORDERS.

FRONT DESK: OKAY MA'AM, WHAT KIND OF BREAD DO YOU PREFER? WHITE OR WHEAT?

CUSTOMER: I WANT WHEAT BREAD.

FRONT DESK: AND WHAT KIND OF MEAT YOU WANT FOR YOUR BREAKFAST MA'AM?

CUSTOMER: I WANT HAM.

FRONT DESK: WHAT BEVERAGE WOULD YOU PREFER MA’AM?

CUSTOMER: I WANT FRESH ORANGE JUICE.

FRONT DESK: AND WHAT FRUITS WOULD YOU PREFER? AGAIN, WE WE HAVE APPLES ORANGE PINEAPPLE.

CUSTOMER: I WANT APPLES.

FRONT DESK: NOTED MA’AM. IS THERE ANYTHING ELSE WOULD YOU LIKE TO ORDER?

CUSTOMER: I GUESS THAT’S ALL!

FRONT DESK: MAY I REPEAT YOUR ORDER MOM YOU HAVE WITH BREAD. HAM, APPLES AND FRESH ORANGE JUICE FOR
YOUR BEVERAGE.

CUSTOMER: SOUNDS GREAT!

FRONT DESK: FOR YOUR PAYMENT MA’AM WOULD YOU LIKE IT TO BE CHARGED THROUGH CASH?

CUSTOMER: I'LL PAY IT WITH CASH, BY THE WAY, HOW MUCH IS MY BILL FOR BREAKFAST?

FRONT DESK: YOUR TOTAL BILL MA’AM IS 600 PESOS, YOUR BILL WILL BE SENT TOGETHER WITH YOUR BREAKFAST AFTER 20
MINUTES.

CUSTOMER: OKAY SURE.

FRONT DESK: LET ME DOUBLE CHECK YOUR ROOM NUMBER IS 3002 UNDER THE RESERVATION OF MS. ABAD.

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CUSTOMER: ALRIGHT!

FRONT: THANK YOU, FOR CALLING ROOM SERVICE MS. ABAD!

CUSTOMER: OKAY! BYE.

*ORDER FOR YOUR ROOM SERVICE*

STAFF: EXCUSE ME! THE GUEST IN YOUR ROOM CHARGE FOR 3002

FRONT DESK: OKAY I’LL JUST RECORDED IT.

*STAFF LEFT*

*PREPARING THE TRAY OF BREAKFAST FOR ROOM 3002*

STAFF: CAN I GET THE BUILDING SLIP FOR 3002 ROOM SERVICE?

FRONT DESK: FOR A MOMENT

STAFF: THANK YOU!

*STAFF DELIVER THE BREAKFAST FOR ROOM 3002*

*STAFF KNOCK 3 TIMES*

STAFF: ROOM SERVICE!

*CUSTOMER OPEN THE DOOR*

STAFF: GOODMORNING MA’AM!

CUSTOMER: GOODMORNING.

STAFF: HERE WE GO WITH YOUR BREAKFAST, WHERE WOULD YOU LIKE IT TO PLACE MA’AM?

CUSTOMER: DID THE TABLE PLEASE.

*STAFF PREPARES THE TABLE AND FOOD IN FRONT OF THE CUSTOMER*

STAFF: WOULD YOU LIKE ME TO POUR WATER FOR YOU MA’AM?

CUSTOMER: YES PLEASE!

*STAFF PUT WATER FOR THE GUEST*

STAFF: IS THERE ANYTHING ELSE YOU WANT ME TO DO MA'AM?

CUSTOMER: NOTHING, THAT'S ALL THANK YOU!

STAFF: EXCUSE ME MA’AM, I WOULD LIKE YOU TO SIGN YOUR BILL.

*CUSTOMER SIGNED THE BILL*

CUSTOMER: HOLD FOR A MOMENT PLEASE.

STAFF: EXCUSE ME MA’AM, MAY I ASK WHEN CAN I GET THE DISHES?

CUSTOMER: OKAY CAN YOU GET THIS AFTER AN HOUR, ANYWAY, I'LL BE EATING RIGHT NOW.

STAFF: OKAY MA’AM ENJOY YOUR MEAL AND I'LL BE BACK WITH YOUR CHANGE MA’AM.

CUSTOMER: OKAY THANK YOU.

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 *AFTER AN HOUR*

*STAFF KNOCKS ON THE DOOR*

STAFF (LAURENCE): ROOM SERVICE!

CUSTOMER: COME IN, YOU CAN GET THIS DISHES.

STAFF: BY THE WAY SIR HERE’S YOUR CHANGE.

CUSTOMER: FOR THE CHANGE YOU CAN KEEP IT AS I TIP.

STAFF: THANKYOU SIR

*STAFF QUEENS THE TABLE AND TAKE AWAY THE DISHES*

STAFF: ENJOY YOUR DAY SIR.

CUSTOMER: YEAH SURE, THANK YOU!