RECEPTION Check List
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ScribdTranslationsRECEPTION Check List
Uploaded by
ScribdTranslationsRECEPTION
Date
Hotel
Auditor
Audited
CHECK-IN STANDARD
YES NO NA
1 Was the guest recognized within the first 30 seconds after their arrival?
2 Was the full check-in done in no more than 5 minutes?
3 Was the guest greeted in a warm and friendly manner?
4 Did the collaborator offer assistance to the guest?
5 Did the collaborator confirm the name of the guest and use it at least once during the
conversation?
6 Was the registration card already prepared in advance?
with all the information provided at the time of reservation (e.g. address)?
7 Was all the information correct on the guest's registration card?
8 Was the departure date confirmed?
9 Was the guest offered a standard hotel pen to fill in any details in
the registration card?
10 Was the guest offered smoking or non-smoking suites (if applicable or not confirmed during the
reservation
11 Did the staff member offer the guest a newspaper?
international/national for the next day?
12 Did the collaborator offer or confirm a reservation of
13 restaurant for dinner?
14 Did the employee request assistance from the doorman/bellboy?
15 Did the collaborator ask the bellboy to accompany the guest to
on Suite (see escort to Suite)?
16 Did the staff wish the guest a pleasant stay?
17 If the room is not ready upon arrival, was the guest
taken to a rest area (lobby) and offered a complimentary drink?
18 While waiting for the room, was the guest regularly informed about the
situation?
THE COLLABORATOR
19 Does the collaborator dress with cleanliness, ironing, and the complete uniform?
20 Did the collaborator wear a badge with their name?
21 Was the collaborator well-groomed and presented?
22 Did the collaborator maintain eye contact with the guest?
23 Did the collaborator smile and show a kind manner?
24 Does the collaborator have a good knowledge of English?
25 Does the collaborator respect the presence of the guest when interacting with others?
collaborators?
PRODUCT – RECEIPT
26 Was the reception desk clean and tidy?
27 Was the reception desk area clean and tidy?
