Municipal Services Poll - Forum Research - 20120529

MEDIA INQUIRIES:
Lorne Bozinoff, President lbozinoff@forumresearch.com 416.960.9603
FOR IMMEDIATE RELEASE
Quebec City tops poll of city services second year in a row

Burnaby, Mississauga, Sherbrooke, Oakville round out top five
Toronto, May 29th, 2012 In a sampling of opinion taken by The Forum Poll among Canadians 18 years of age and older who are residents of Canada's 30 largest cities, Quebec City topped the list for satisfaction with city services, both overall (52% very satisfied) and for almost all individual services. This is the second time Quebec City has earned this honour in our polling, having placed first (51%) in November 2011. Other cities which place in the top five overall include Burnaby BC (42%), Mississauga ON (39%), Sherbrooke QC (38%) and Oakville ON (37%). Burnaby has improved its score since last year (from 37% to 42%), as has Sherbrooke (34% to 38%), Richmond BC (22% to 27%), Gatineau QC (15% to 23%), Edmonton AB (17% to 21%), Hamilton ON (15% to 19%) and Winnipeg MB (11% to 15%). Canada's largest cities do not fare well on the overall measure. Toronto sports an overall satisfaction with services score of 20%, well below the average for all cities of 25%. Vancouver scores best, right at the 25% average, followed by Calgary (22%), Edmonton (21%), Ottawa (20%) and Toronto. For police services, Quebec City leads in satisfaction (60% very satisfied), followed by Sherbrooke and Oakville, at 53% each. Winnipeg suffers from the lowest satisfaction with police services (27% very satisfied). Sherbrooke led satisfaction scores for fire services (81%), Quebec City closely followed (79%), while Burlington and Laval tied for third highest satisfaction rating (73% each). Sudbury received the lowest score (57%). Sherbrooke and Quebec City also had the highest scores for ambulance and emergency medical services (65% and 63%, respectively), followed by Oakville and Laval (61% each). Sudbury and Gatineau tied for lowest score (43% each). For garbage collection and waste disposal, Quebec City had the top score (67%), a full 10 p.p. higher than next best cities Laval and Longeuil (57% each), and 12 p.p. higher than Markham (55%). Sudbury and Winnipeg had exceptionally low levels of satisfaction (37%).
TORONTO May 29th, 2012 HIGHLIGHTS:

Quebec City topped the list
for satisfaction with city services, both overall (52% very satisfied) and for most individual services. This is the second time Quebec City has earned this honour in our polling, having placed first (51%) in November 2011.
Canada's largest cities do not

fare well on the overall measure. Toronto sports an overall satisfaction with services score of 20%, well below the average for all cities of 25%. Vancouver scores best, right at the 25% average, followed by Calgary (22%), Edmonton (21%), Ottawa (20%) and Toronto.
For police services, Quebec

City leads in satisfaction (60% very satisfied), followed by Sherbrooke and Oakville, at 53% each.
Sherbrooke led satisfaction

scores for fire services (81%), Quebec City closely followed (79%), while Burlington and Laval tied for third highest satisfaction rating (73% each).
180 Bloor Street W., #1400 Toronto, ON M5S 2V6 T 416.960.9600 F 416.960.9602 forumresearch.com
MEDIA INQUIRIES:
Once again, Quebec City (45%) had the highest satisfaction for public transit services, followed by Laval (37%), and Burnaby (35%). Halifax and Ottawa scored lowest (12% and 15%, respectively). Quebec City and Sherbrooke had the best ratings for public library services (74% and 73%), and Laval (64%) had the third best score. Vaughan and Sudbury had the worst scores (44% each). For zoo services, Calgary had the highest score (40%), with Saskatoon (35%), and Toronto (33%) following. Montreal had the lowest satisfaction (28%). Quebec City had the best rating for public health services (39%), with Sherbrooke and Oakville falling closely behind (37% each), and Mississauga (31%) rated third best. Sudbury had the worst score (14%). Quebec City also had the highest score for social services (43%), followed by Sherbrooke (35%), and Longeuil (32%). Sudbury and Winnipeg tied for the lowest rating (14%). For road maintenance and repair, Oakville had the highest satisfaction (31%). Burnaby and Brampton also received notably high scores (27% and 26%, respectively). Sudbury had by far the most room for improvement (3%). For community centres, Quebec City had the best rating (54%), next best was Oakville (49%), and Sherbrooke (46%). Again, Sudbury had the lowest score (14%). Quebec City scored highest for parks and recreation services (63%), Sherbrooke (54%) and Oakville (53%) followed. Satisfaction for Sudbury (19%) was well below that of other cities. Quebec City was also on top for snow plowing services (41%), with Oakville (40%) and Longeuil (37%) not far behind. Sudbury received the worst score (14%). For property taxes and municipal service fees, Quebec City had the greatest rating (20%). Laval (15%) was second best, and Sherbrooke and Oakville tied for third place (14%). Sudbury (3%) and Vaughan (4%) had exceptionally low scores. "It is clear that satisfaction with the services cities offer is higher in the smaller centres, and you might find the best quality of life in a mid-sized regional capital, like Quebec City, said Forum Research president, Dr. Lorne Bozinoff.

Sherbrooke and Quebec City
also had the highest scores for ambulance and emergency medical services (65% and 63%, respectively), followed by Oakville (61%). Sudbury and Gatineau tied for lowest score (43% each).
For garbage collection and

waste disposal, Quebec City had the top score (67%), a full 10 p.p. higher than next best cities Laval and Longeuil (57% each), and 12 p.p. higher than Markham (55%).
Once again, Quebec City

(45%) had the highest satisfaction for public transit services, followed by Laval (37%), and Burnaby (35%).
Quebec City and Sherbrooke

had the best ratings for public library services (74% and 73%), and Laval (64%) had the third best score.
For zoo services, Calgary had

the highest score (40%), with Saskatoon (35%), and Toronto (33%) following.
MEDIA INQUIRIES:
Methodology
The Forum Poll was conducted by Forum Research with the results based on an interactive voice response telephone survey of 12,319 randomly selected residents aged 18 or older of the following Canadian cities: Toronto, Ottawa, Winnipeg, Quebec, Halifax, Markham, Longeuil, Burnaby, Richmond, Richmond Hill, Montreal, Edmonton, Vancouver, Brampton, Laval, Gatineau, Windsor, Saskatoon, Oakville, Sudbury, Calgary, Mississauga, Hamilton, Surrey, London, Vaughn, Kitchener, Regina, Burlington, and Sherbrooke. The poll was conducted on May 16-27th, 2012. Results based on the total sample are considered accurate +/- 0.88%, 19 times out of 20. Subsample results will be less accurate. Margins of error for subsample (such as individual cities) results are available at www.forumresearch.com/samplestim.asp. Where appropriate, the data has been statistically weighted to ensure that the sample reflects the actual population according to the latest Census data. This research is not necessarily predictive of future outcomes, but rather, captures opinion at one point in time. Forum Research conducted this poll as a public service and to demonstrate our survey research capabilities. With offices across Canada and around the world, 100% Canadian-owned Forum Research is one of the countrys leading survey research firms. This Forum Poll and other polls may be found at Forum's poll archive at www.forumresearch.com/polls.asp.

Quebec City had the best
rating for public health services (39%), with Sherbrooke and Oakville falling closely behind (37% each), and Mississauga (31%) rated third best.
Quebec City also had the

highest score for social services (43%), followed by Sherbrooke (35%), and Longeuil (32%).
For road maintenance and

repair, Oakville had the highest satisfaction (31%). Burnaby and Brampton also received notably high scores (27% and 26%, respectively).
For community centres,

Quebec City had the best rating (54%), next best was Oakville (49%), and Sherbrooke (46%).
Quebec City scored highest

for parks and recreation services (63%), Sherbrooke (54%) and Oakville (53%) followed.
MEDIA INQUIRIES:
Overall Satisfaction With City Services Trending [% Very Satisfied]
TORONTO May 29th, 2012

th
%
TOTAL Quebec City Burnaby Mississauga Sherbrooke Oakville Burlington Laval Markham Longeuil Richmond Hill Richmond Vancouver Windsor Surrey Gatineau Kitchener Calgary Regina Brampton Edmonton Ottawa Toronto Hamilton Montreal Saskatoon London Vaughan Winnipeg Halifax Sudbury
May 16-27 , 2012
Nov 18-30 , 2011
th
25 52 42 39 38 37 34 34 33 30 30 27 25 25 24 23 23 22 22 21 21 20 20 19 19 16 15 15 15 13 6
25 51 37 43 34 34 36 36 32 33 27 22 25 25 26 15 26 24 19 24 17 21 17 15 16 17 17 15 11 12 12
HIGHLIGHTS:
Quebec City had the best
rating for public health services (39%), with Sherbrooke and Oakville falling closely behind (37% each), and Mississauga (31%) rated third best.
Quebec City was also on top

for snow plowing services (41%), with Oakville (40%) and Longeuil (37%) not far behind.
For property taxes and

municipal service fees, Quebec City had the greatest rating (20%).
"It is clear that satisfaction

with the services cities offer is higher in the smaller centres, and you might find the best quality of life in a mid-sized regional capital, like Quebec City, said Forum Research president, Dr. Lorne Bozinoff.
MEDIA INQUIRIES:
Satisfaction With City Services Summary Table - May 16-27th, 2012 [% Very Satisfied]
%
TOTAL Quebec City Burnaby Mississauga Sherbrooke Oakville Burlington Laval Markham Longeuil Richmond Hill Richmond Vancouver Windsor Surrey Gatineau Kitchener Calgary Regina Brampton Edmonton Ottawa Toronto Hamilton Montreal Saskatoon London Vaughan Winnipeg Halifax Sudbury Top 10 Next 10 Smallest 10
Overall
Police Services
Fire Services
Ambulance & Emergency Medical Services
Garbage Collection & Waste Disposal
Public Transit
Public libraries
Zoo
25 52 42 39 38 37 34 34 33 30 30 27 25 25 24 23 23 22 22 21 21 20 20 19 19 16 15 15 15 13 6 25 24 27
40 60 39 42 53 53 52 47 44 42 47 30 34 39 34 42 40 39 33 43 35 38 36 40 36 30 32 42 27 36 31 39 40 41
67 79 62 67 81 72 73 73 64 69 67 56 67 68 62 69 69 64 65 68 64 65 66 63 69 67 66 68 62 65 57 67 67 67
52 63 52 57 65 61 60 61 52 55 56 52 57 58 49 43 44 49 56 52 47 52 45 47 46 56 51 54 44 45 43 51 52 54
46 67 50 49 39 53 48 57 55 57 51 41 41 50 41 53 54 51 41 42 48 43 40 38 49 31 34 48 37 47 37 46 49 44
26 45 35 28 29 29 21 37 22 36 23 22 26 25 18 27 27 21 24 33 27 15 19 23 32 19 20 23 24 12 21 26 26 25
55 74 57 50 73 57 62 64 48 66 51 58 55 38 53 59 58 46 49 45 51 54 53 50 56 57 54 44 48 56 44 54 53 57
31 40 20 33 28 35 30 30 35
MEDIA INQUIRIES:
Satisfaction With City Services Summary Table - May 16-27th, 2012 (Continued) [% Very Satisfied]
Road Main. / Repair Parks & Rec. Services Property Taxes / Mun. Service Fees
%
TOTAL Quebec City Burnaby Mississauga Sherbrooke Oakville Burlington Laval Markham Longeuil Richmond Hill Richmond Vancouver Windsor Surrey Gatineau Kitchener Calgary Regina Brampton Edmonton Ottawa Toronto Hamilton Montreal Saskatoon London Vaughan Winnipeg Halifax Sudbury Top 10 Next 10 Smallest 10
Overall
Public Health
Social Services
Community Centres
Snow Plowing
25 52 42 39 38 37 34 34 33 30 30 27 25 25 24 23 23 22 22 21 21 20 20 19 19 16 15 15 15 13 6 25 24 27
26 39 29 31 37 37 27 29 29 28 26 26 24 27 21 12 27 18 28 24 20 28 26 25 19 26 28 25 17 22 14 25 25 28
23 43 28 26 35 28 27 37 27 32 22 21 20 20 20 17 20 16 17 20 19 20 21 22 22 15 22 20 14 15 14 22 23 23
15 17 27 24 14 31 21 18 23 13 24 25 23 12 13 9 10 12 7 26 8 13 9 14 9 4 8 22 6 7 3 13 15 16
34 54 45 43 46 49 40 38 41 37 41 36 43 30 31 31 38 28 25 38 23 35 25 28 31 29 30 37 17 25 14 33 33 36
40 63 46 43 54 53 49 47 39 45 42 39 40 34 41 37 42 37 36 39 40 33 32 35 41 34 39 27 26 28 19 39 38 41
28 41 31 35 28 40 33 34 31 37 30 26 28 26 24 32 26 24 18 27 23 23 30 31 26 15 25 27 30 18 14 29 28 26
9 20 11 9 14 14 11 15 9 8 7 8 13 7 5 9 7 9 11 5 7 9 13 9 11 8 6 4 10 7 3 11 8 9
MEDIA INQUIRIES:
Satisfaction With City Services Summary Table - Nov. 18-30th, 2011 [% Very Satisfied]

Police Services Fire Services Ambulance & Emergency Medical Services Garbage Collection & Waste Disposal Public Transit Public libraries
%
TOTAL Quebec City Mississauga Burnaby Burlington Laval Oakville Sherbrooke Longeuil Markham Richmond Hill Surrey Kitchener Vancouver Windsor Brampton Calgary Richmond Ottawa Regina Edmonton London Saskatoon Toronto Montreal Gatineau Hamilton Vaughan Halifax Sudbury Winnipeg Top 10 Next 10 Smallest 10
Overall
Zoo
25 51 43 37 36 36 34 34 33 32 27 26 26 25 25 24 24 22 21 19 17 17 17 17 16 15 15 15 12 12 11 24 24 26
39 52 47 37 51 47 51 50 54 48 49 30 41 28 37 37 43 34 36 33 31 34 33 32 35 33 30 43 34 34 25 36 39 41
67 75 75 65 69 69 71 78 73 66 65 64 69 66 68 64 70 57 68 64 66 64 67 67 66 67 65 66 60 65 59 68 66 67
52 57 56 53 57 48 60 60 53 52 53 46 52 55 57 45 54 48 52 51 51 53 56 53 42 34 51 57 53 57 52 52 50 55
46 65 54 52 51 59 50 40 60 56 49 41 53 43 42 53 50 41 43 41 51 37 32 36 46 47 35 41 48 44 33 46 49 45
25 38 31 30 29 38 27 29 35 17 15 18 28 25 21 31 21 24 13 22 27 20 25 17 30 21 28 17 17 25 20 25 24 25
55 70 58 55 58 64 60 69 69 49 48 53 61 55 41 46 52 55 51 49 51 56 59 59 57 56 62 48 54 49 43 56 54 56
31 20 47 23 37 35 23 28 -
MEDIA INQUIRIES:
Satisfaction With City Services Summary Table - Nov. 18-30th, 2011 (Continued) [% Very Satisfied]

Road Main. / Repair Parks & Rec. Services Property Taxes / Mun. Service Fees
%
TOTAL Quebec City Mississauga Burnaby Burlington Laval Oakville Sherbrooke Longeuil Markham Richmond Hill Surrey Kitchener Vancouver Windsor Brampton Calgary Richmond Ottawa Regina Edmonton London Saskatoon Toronto Montreal Gatineau Hamilton Vaughan Halifax Sudbury Winnipeg Top 10 Next 10 Smallest 10
Overall
Public Health
Social Services
Community Centres
Snow Plowing
25 51 43 37 36 36 34 34 33 32 27 26 26 25 25 24 24 22 21 19 17 17 17 17 16 15 15 15 12 12 11 24 24 26
25 36 35 27 29 28 33 32 26 35 28 21 29 24 25 19 20 26 30 22 23 28 27 25 13 15 26 23 24 19 16 25 24 27
22 35 30 23 28 32 23 35 32 25 26 15 20 19 19 21 18 23 22 15 18 19 15 22 19 15 19 16 11 17 12 21 21 22
16 21 29 29 28 21 25 16 13 21 30 19 13 20 15 22 10 24 12 9 10 9 8 10 7 7 10 16 9 6 5 13 15 18
34 48 51 43 43 38 46 40 38 39 42 34 39 38 28 32 27 49 32 26 27 29 31 29 24 29 30 38 22 19 16 32 32 38
39 56 51 45 51 47 45 45 46 34 42 37 45 43 33 36 38 45 35 35 34 36 37 33 38 37 39 31 27 22 23 39 37 41
23 38 30 30 34 31 25 25 38 23 28 19 24 21 21 23 16 18 22 15 20 13 14 24 19 21 25 19 13 20 24 24 22 23
9 15 9 13 10 14 9 14 14 10 11 8 7 15 10 7 9 8 7 6 10 8 8 14 7 6 7 5 6 5 12 10 9 9
MEDIA INQUIRIES:
Overall Satisfaction With Municipal Services Overall, how satisfied are you with the municipal services provided by the City of ________________? [All Respondents]
%
TOTAL Brampton Burlington Burnaby Calgary Edmonton Gatineau Halifax Hamilton Kitchener Laval London Longueuil Markham Mississauga Montreal Oakville Ottawa Quebec City Regina Richmond Richmond Hill Saskatoon Sherbrooke Sudbury Surrey Toronto Vancouver Vaughan Windsor Winnipeg Top 10 Next 10 Smallest 10
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 404 384 440 423 441 423 419 411 160 438 424 4215 3957 4147
Very satisfied 25 21 34 42 22 21 23 13 19 23 34 15 30 33 39 19 37 20 52 22 27 30 16 38 6 24 20 25 15 25 15 25 24 27
Somewhat satisfied 47 50 48 40 50 54 47 50 46 51 46 45 50 46 46 46 46 49 34 43 50 51 48 43 44 48 54 45 60 42 43 47 48 46
Somewhat dissatisfied 18 19 11 11 16 19 20 25 19 17 15 28 17 17 10 23 13 24 11 25 15 13 22 11 29 17 17 19 18 19 28 18 20 17
Very dissatisfied 9 9 6 8 11 6 10 13 16 10 5 11 4 3 5 11 4 7 3 10 8 7 14 8 21 12 9 12 7 14 14 9 9 10
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Police Services Please rate your satisfaction with each of the following municipal services. [All Respondents]
Very satisfied 40 43 52 39 39 35 42 36 40 40 47 32 42 44 42 36 53 38 60 33 47 30 30 53 31 34 36 34 42 39 27 39 40 41 Somewhat satisfied 37 36 33 38 41 41 34 41 38 39 33 39 37 41 40 32 28 44 23 43 36 47 42 29 41 36 37 34 40 24 46 38 36 38 Somewhat dissatisfied 13 13 8 12 12 15 12 15 11 12 15 13 12 10 10 18 13 12 11 13 13 12 16 9 17 18 15 14 11 18 14 13 14 13 Very dissatisfied 10 8 7 12 8 9 12 7 11 9 6 16 9 6 8 14 6 6 5 10 5 10 11 9 11 12 12 18 7 20 12 10 11 9
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
10
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Fire Services Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
11
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Ambulance and Emergency Medical Services Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
12
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Garbage Collection and Waste Disposal Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
13
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Public Transit Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
14
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Public Libraries Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
15
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Zoo Please rate your satisfaction with each of the following municipal services. [All Respondents]
Very satisfied 31 40 20 28 35 33 30 30 35 Somewhat satisfied 48 43 54 44 51 49 48 48 51 Somewhat dissatisfied 13 11 17 15 9 11 14 14 9 Very dissatisfied 8 5 9 13 5 7 7 8 5
%
TOTAL Calgary Edmonton Montreal Saskatoon Toronto Winnipeg Top 10 Smallest 10
Sample
2578 431 444 420 440 419 424 2138 440
16
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Public Health Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
17
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Social Services Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
18
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Road Maintenance and Repair Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
19
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Community Centres Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
20
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Parks and Recreation Services Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
21
MEDIA INQUIRIES:
Satisfaction With Specific Municipal Services: Snow Plowing Please rate your satisfaction with each of the following municipal services. [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
22
MEDIA INQUIRIES:
Satisfaction With Property Taxes and Municipal Service Fees And finally, how satisfied are you with the amount of property taxes and municipal service fees in your community? [All Respondents]
%
Sample
12319 407 411 402 431 444 432 432 411 421 419 412 425 409 413 420 407 412 430 414 384 404 440 423 441 423 419 411 160 438 424 4215 3957 4147
23
MEDIA INQUIRIES:

-30-
For more information: Lorne Bozinoff, Ph.D. President Forum Research Inc. Tel: (416) 960-9603 Fax: (416) 960-9602 E-mail: lbozinoff@forumresearch.com
24

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MEDIA INQUIRIES:

Lorne Bozinoff, President lbozinoff@forumresearch.com 416.960.9603

FOR IMMEDIATE RELEASE

Quebec City tops poll of city services second year in a row

TORONTO May 29th, 2012 HIGHLIGHTS:

Canada's largest cities do not

For police services, Quebec

Sherbrooke led satisfaction

TORONTO May 29th, 2012 HIGHLIGHTS:

For garbage collection and

Once again, Quebec City

Quebec City and Sherbrooke

For zoo services, Calgary had

TORONTO May 29th, 2012 HIGHLIGHTS:

Quebec City also had the

For road maintenance and

For community centres,

Quebec City scored highest

Overall Satisfaction With City Services Trending [% Very Satisfied]

TORONTO May 29th, 2012

May 16-27 , 2012

Nov 18-30 , 2011

Quebec City was also on top

For property taxes and

"It is clear that satisfaction

TORONTO May 29th, 2012

Ambulance & Emergency Medical Services

Garbage Collection & Waste Disposal

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

2578 431 444 420 440 419 424 2138 440

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

TORONTO May 29th, 2012

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