ISO 9000 ISO 9000 is a series of quality management systems standards created by the International Organization for Standardization

(ISO), a federation of 132 national standards bodies. The ISO 9000 quality management systems (QMS) standards are not specific to products or services, but apply to the processes that create them. The standards are generic in nature so that they can be used by manufacturing and service industries anywhere in the world. First released in 1987 and revised in a limited manner in 1994, they underwent a major overhaul in 2000. The most important revised standard, ISO 9001:2000, uses a simple processbased structure, which is more generic than the old 20-element structure of ISO 9001:1994, is consistent with the plan-do-check improvement cycle used in the ISO 14000 environmental management systems standards, and adopts the process management structure widely used in business today. ISO 9001:2000 addresses an organizations quality management system requirements, in order to demonstrate its capability to meet customer requirements, and applies to all generic product categories, such as hardware, software, processed materials and services. ISO 9001:2000 registration gives the organization the benefit of an objectively evaluated and enforced quality management system. It is a tangible expression of a firms commitment to quality that is internationally understood and accepted. ISO 9001:2000 registration is carried out by registrars, accredited organizations that review the organizations quality manual and other documentation to ensure that they meet the standard, and audit the firms processes to ensure that the quality management system described in the documentation is in place and is effective. ISO 14000 ISO 14000, released in 1996, is a global series of environmental management systems (EMS) standards, providing a framework for organizations to demonstrate their commitment to environmental responsibility. An EMS enables an organization to control the environmental aspects and impacts of its activities, products and services by establishing targets and objectives related to identified environmental management goals. Once implemented, an EMS will improve compliance with legislative and regulatory requirements, reduce exposure to liability, prevent pollution, reduce waste and create a more positive public image.

Organizations that register to ISO 14001, the most important of the ISO 14000 standards, demonstrate sound environmental management practices, are able to prevent environmental disasters and government sanctions, and experience fewer regulatory audits by correcting environmental problems. ISO 14000 supporting documents include environmental labeling, life-cycle assessment, environmental aspects in product standards, and environmental performance evaluation.