Professional Documents
Culture Documents
June 2007
Last minute • €1 billion in digital technologies for Europeans to age well.This new action plan adopted by the
European Commission was announced on June 14, 2007.
• A Ministerial level event on eInclusion is organised jointly by the Portuguese government and the
European Commission on December 2-3, 2007 as part of the Portuguese Presidency.
Editorial
The Mahindra Group is on a significant growth
Introduction information technology & telecom (Tech
Mahindra, Bristlecone), and infrastructure
curve globally in terms of markets, operations and The US $4.5 billion Mahindra Group is among development (Mahindra GESCO, Mahindra
sourcing. These global business aspirations are the top 10 industrial houses in India. Mahin- Holidays & Resorts India Ltd., Mahindra
being met with a fine blend of youth and expe- dra & Mahindra is the only Indian company World City).
rience. It is not new for the organization to extend among the top four tractor manufacturers
the contracts of a few key retiring employees. This in the world and is the market leader in I. Mahindra & Mahindra Financial Services
option is exercised depending on the experience &
multi-utility vehicles in India. The Mahindra Ltd., which began operations in 1995, be-
expertise of the person, her/his inclination to con-
tinue in service and the business needs. Group has ambitious global aspirations and came a subsidiary of M&M in 1999. MMFSL
has a presence in five continents. is India’s leading non-banking finance com-
There could be some practical difficulties in such panies focused on the rural and semi-urban
an arrangement. A retiree expert may wish to work 1. History sector providing finance for utility vehicles,
from a more convenient location than the usual Mahindra is one of India’s largest and oldest tractors and cars with largest network of
office environment, whereas organization expects industrial groups. Incorporated as Mahindra branches covering these areas.
him to collaborate with other team members at
& Mohammed on 2 October 1945, collabora-
other locations. Flexibility in working time also
plays a role. Such contrasting needs sometimes ting with US company Chrysler to produce II. Tech Mahindra commenced operations as
pose problems in extending the work relationship left-hand drive jeeps for India and making a Software Services company in 1988 and
beyond the formal retirement. its name as a jeep company. focuses on providing services to the glo-
bal telecom industry. It is a joint venture
In such a scenario, Information & Communication between Mahindra & Mahindra Limited
Technology (ICT) would provide viable options the (M&M) and British Telecommunications plc
individual as well as the organization. The Colla- (BT), UK.
borative Work Environment (CWE) facilitated by
ICT can make a retiree person more available, ap-
III. Mahindra Realty & Infrastructure Deve-
proachable and acceptable. It is important, howe-
ver, that the technology is adapted to suit the ol- lopers Ltd., (MRIDL) was incorporated in
der generation as well. It is also necessary for the August 1994 to give shape to the diversi-
retirees to embrace the technology for their and fication plans of the Mahindra Group into
organization’s benefit. real estate and infrastructure business, as
a wholly owned subsidiary of Mahindra &
A joint team from Mahindra & Mahindra Limited Mahindra Ltd.
and Tech Mahindra Limited is spearheading the
Indian pilot work. The team would use Microsoft’s
IV. Mahindra Acres Consulting Engineers es-
Sharepoint platform for collaboration between re-
tiree experts and other participants. Subsequent- tablished in 1995, is a fast growing mul-
ly, other tools such as online chats and desktop tidisciplinary engineering consultancy
sharing would get added to the repertoire. organization with clientele including Go-
vernment of India Undertakings, Public
© eSangathan Consortium All rights reserved
As the story would unfold in the coming days and Sector Undertakings, large Private Sector
months, the team expects to gather a lot of insight Companies and Corporates.
on how ICT could support the work life of retiree 2. General Facts
experts. Project eSangathan would help M&M in M&M Group’s biggest businesses are still V. Automartindia technically commenced
e-inclusion of retirees in work environment. These the automotive and tractor sectors, which
findings in the context of India’s social and cultu- operations in August 1999, when it began
account for more than US$1 billion in sales trading in used cars on the Internet. About
ral background would provide a useful perspective each. The Automotive business is the num-
for other societies as well. 67,000 potential used car buyers registe-
ber one manufacturer of sports utility ve- red themselves with the company, «who
More information on the pilot will be available in hicles (SUVs) in India, producing around 20 are predisposed to the idea of buying used
the future on the Indian version of the eSanga- models. cars».
than blog. This blog site has direct links from the
main eSangathan blog that acts as project web- The Group has a leading presence in key VI. Systech is a fully integrated ‘Art to Part’
site for eSagathan project. sectors of the Indian economy, including automotive component supplier established
trade and financial services (Mahindra In- in 2004 in response to the growing competi-
Arvind Tawde tertrade, Mahindra & Mahindra Financial
Sr. VP & CIO tiveness in the automotive industry.
Services Ltd.), automotive components,
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eSangathan Newsletter N°4
June 2007
VII. Mahindra Special Services Group was established in 2001, a lea- By 2016, the automotive industry should be creating employ-
ding player in the field of Information Security, with a core focuses ment opportunity for 25 million people in India, according to
on protecting organizational innovations. government predictions, set out in its Automotive Mission Plan.
Growth in the Indian economy has boosted their sales, and a
VIII. Mahindra AshTech is in the business of turnkey contract execu- pool of Indian labour has helped the firm to meet strong de-
tion established in 1999 for Ash Slurry System and Traveling Water mand.
Screens. This sector will be the major contributor for Indian economic
growth. Considering this M&M group has diversified its business
IX. Mahindra Defence Systems, a special division, provides total solu- into cars, trucks, auto components sourcing, forgings, gears,
tions for the entire range of light combat / armored vehicles and composites and old car market. All these businesses are labour
their derivatives for defence/ security forces. intensive industries and M&M group is contributing in maximi-
zing job opportunities for the Indian labour market.
X. Mahindra Logistics set up in 2000, Corporate People Movement
Source: http://www.dhi.nic.in/draft_automotive_mission_plan.
division offers people logistics, mainly to IT and BPO companies.
pdf
It provides clients with a GPS based fleet to transport their em-
ployees to and from office. M&M group has been engaging in global partnerships and acqui-
sitions to emerge into new sectors and markets through dyna-
XI. Spares Business Unit was established in 2000 to cater to the needs mic business initiatives and thus creating employment opportu-
of the Automotive and Farm Equipment Sectors, both in India and nities across sectors and geographic dimensions. The group has
the overseas market. been very active in contributing to various social initiatives.
During this evolution process, M&M group is getting recognized
XII. Mahindra Engineering & Chemical Products Limited (MECP) is a for its contribution to the economy. Inorganic growth forms a
leading supplier of Material Handling Equipment and Systems with key part of the Group’s basic philosophy of enhancing global
a product range includes Bulk Handling Systems as also Unit Han- reach and competitiveness.
dling Systems for various specialized applications.
3.1 Acquisitions
XIII. Mahindra Sourcing is an expert sourcing solution provider of auto- In a world advancing at the speed of light, Mergers and Acqui-
motive and tractor components, formed in 2004 with expertise in sitions (M&A) form the basic growth mantra. With greater ex-
sourcing, negotiation and supplier quality assistance. posure to markets abroad and increased competitiveness, Cor-
Source: http://www.mahindra.com porates have successfully faced the challenges of competing on
foreign turf and have matured and grown in self-confidence. It
has made strategic acquisitions across the globe including Sto-
3. Business Dynamics kes Forgings (UK), Jeco Holding AG (Germany) and Schoneweiss
The past decade has seen several exciting changes in India’s & Co GmbH (Germany). Its global subsidiaries include Mahin-
economic thinking. The liberalized business and legal environ- dra Europe Srl. based in Italy, Mahindra USA Inc. and Mahindra
ment, privatization of the public sector, the globalization of South Africa.
the economy and the resulting freedom and challenges have
Source : http://economictimes.indiatimes.com/Mahindra_For-
resulted in a dramatic growth in business and business oppor-
gings_to_become_2nd_largest_player/RssArticleShow/articles-
tunities.
how/2105978.cms
India’s auto industry has become a tremendous job creator and
as such a crucial driver of economic growth. Already, some 10 3.2 Partnerships
million people are working in factories across India - making Mahindra has a joint venture with French car maker Renault (Mahin-
cars and motorcycles, tractors and trucks - or in sales and ser- dra Renault) that will manufacture and market the Logan, a C-seg-
vice centers and their numbers are set to swell. ment (compact), low cost car, in India. It also has collaboration
© eSangathan Consortium All rights reserved
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eSangathan Newsletter N°4
June 2007
3.3 Competition
There is definite cost advantage as labor cost is 8-9 per cent
of sales as against 30-35 per cent of sales in developed econo-
mies. India is excellent source for IT based Engineering solution
for products & process Integration. There are strong supporting
industries i.e. auto component industry is having world class
capabilities. There is huge demand in domestic markets due
to infrastructure developments and M&M is able to leverage its
knowledge of Indian market.
On June 13, 2007, Tech Mahindra Limited has launched its Tech · Tech Mahindra entered into a $1 billion deal with BT, making it
Mahindra Foundation, aimed at the upliftment of the less pri- the biggest deal ever by any Indian software company.
vileged and socially disadvantaged, especially children and wo- · Systech received the Best Supplier Award for 2006 from Benteler
men. The foundation is expected to spend 60 million in the Automotive, a global tier one supplier with revenue of over $
current year from a corpus of Rs.250 million which has contri- 4 billion, for 2006 at an award ceremony at Paderborn in Ger-
butions from both the company and the employees. many.
· Mahindra & Mahindra won the ‘Most Innovative’ award for its
Source : http://www.hindu.com/2007/06/14/sto- Corporate Personnel tracking system from PC Quest, under its
ries/2007061401871800.htm Best IT Implementation Awards for the year 2006.
· Tech Mahindra awarded for Outstanding contribution, Achieve-
Mahindra Excellence in Theatre Awards (META) is the latest in
ments in the telecom industry and for continued support to the
the Mahindra Group’s efforts to encourage national theatre in
OSS/BSS community at the Billing & OSS World 2007 conference
two broad categories - Emerging theatre and Established thea-
and many more..
tre covering English & Hindi theatre.
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eSangathan Newsletter N°4
June 2007
4. M&M Pilot Group views into a united message, provoke discussion, argument and
counter-argument.
eSangathan an FP6 EU-funded project from the IST programme, de-
Kubus Method – project management in phases of the innovation life
dicated to the inclusion of the ageing workforce in the information
cycle; process-governed project activity and goal-directed pro-
society. It is intended to foster dialogue and exchanges on the topic
ject.
and to learn from the two pilots namely, Öresund region in Sweden and
Gantt chart for project planning for business needs.
Denmark and Mahindra & Mahindra corporation in India.
Social Learning Curve (SLC) - SLC will reflect both the obstacles and
the incentives to the learning process, initially from data to infor-
There are many experts who work even after retirement at M&M
mation and then from information to knowledge.
Group. The group believes that the most important actions necessary
to adapt to an ageing workforce are enhanced training and develop-
The participants will start learning the Microsoft SharePoint Portal as a
ment, together with later retirement. This pilot’s objective is to un-
community portal with Announcements, News, Discussion, Blogs, Wiki,
derstand the impact of collaborative working environment of the user
Bookmarking, Project Planning and Task Management / issues tracking.
group in carrying out their official work, advantages and disadvantages
Microsoft Office Communicator for instant messaging, video conferen-
from corporate and social life and awareness of aging workforce.
cing and electronic meeting systems. Being provided with collaborative
environment with secured access, they would feel safe to communi-
At present the retiree experts are quite comfortable in adapting to
cate ideas, store and distribute documents for various business needs
technologies. Their nature of work is more of a consultancy on their
at home and at office.
specialized domain. Some work two days a week, some of them work
full time. Some of the retiree experts are working half time in a day, 4.3 Expected Results
some continue to work the same way as they used to work before their
retirement. Experts are having varied professional experiences. Some With help of various usage statistics provided by Microsoft SharePoint
of them had served as scientist in government organization, some re- Portal we would be able to extract site collection usage, requests, to-
tired from private and joined M&M and some continue after retiring tal number of users, referrers, destination pages, search queries and
from M&M. search results. From Office Communications server, we would be able
to capture usage information related to file transfers, audio/video (A/
4.1 Participants V) conversations, application sharing, remote assistance, meetings,
and conferencing servers in call detail records (CDRs).
The Indian Pilot carried out in Mahindra and Mahindra is spread across
the Automotive Sector, Information Technology Sector, Systech Sec-
With the help of the above statistics we would be able to identify
tor, Speciality Business Sectors of M&M group. Key Companies include
the CWE with respect to increase productivity of work and social life,
Mahindra and Mahindra, Tech Mahindra, Mahindra Defence Systems
reduction in terms travel requirements for business needs, effective
and Corporate Head Quarters. It consists of a team of 30 employees
knowledge sharing in terms of Socratic dialog and syntegration, effec-
with a retiree ratio of 3 for 1, i.e. for every retiree expert there is
tive innovation lifecycle management and effective task, project plan-
minimum of 3 serving person. Experts are having very good education
ning for business needs.
background and are comfortable with internet, instant messaging and
The Gantt chart used by the members of the community would allow
are enthusiastic to seeking knowledge over the web. They would be
us to track the various project initiatives and its completion in terms of
sharing ideas, knowledge and manage daily business needs through the
percentage of various tasks is being carried out.
tools provided in the collaborative working environment.
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