AN EVALUATION REPORT ON THE EFFECTIVENESS OF THE SERVICES RENDERED BY IPOH RAILWAY STATION AT QUEST INTERNATIONAL UNIVERSITY PERAK

Lim Pei Shan (Joanne) (BBA00090) AnusuyaD/O Palaniappan (BBA00065) Malathi D/O SundraSaigaran (BBA00069)

Introduction

Purpose statement

to evaluate the effectiveness of the services rendered by Ipoh railway station.

gathered from the questionnaires responded by 30 students an observation to collect the information scope of areas evaluated

Facilities

evaluate the waiting area, parking lots and facilities for disable people.

customer services

To evaluate the services provided by the staff at the counters and the duration for ticket purchasing. Besides, we want to determine whether the trains are punctual.

cleanliness

The cleanliness of the waiting area and toilets will be evaluated in this area. We will evaluate the hygiene of food

Introduction

scope of areas evaluated

Facilities

evaluate the waiting area, parking lots and facilities for disable people.

customer services

To evaluate the services provided by the staff at the counters and the duration for ticket purchasing. Besides, we want to determine whether the trains are punctual.

cleanliness

The cleanliness of the waiting area and toilets will be evaluated in this area. We will evaluate the hygiene of food too.

Background information of service, product or situation

used as a hospital before 1900s The completion in 1917 was delayed three years by the shortage of materials and high costs during World War 1 the Ipoh station was significant renovated over the course of the 2000s. the platform area was completely rebuilt and modernized to level the platforms' height with entrances to train carriages as well as accommodate the newly laid double track and overhead lines The overhaul was completed in October 2007, three months before the conclusion of railway electrification between Ipoh and Rawang.

Current situation of the service, product or situation

Today, there are few trains are operating at the station. The types are KTM Intercity and Electric Train System (ETS). KTM Intercity travels within the main cities from Penang to Johor. ETS travels from Ipoh to Seremban.

Sources of information and methodology used

Primary sources

Questionnaire survey Observation

Secondary materials

Electronic media

Internet

Analysis / Findings
Analysis on personal details Gender of Respondents According to this chart, there are 17 males and 13 females among the entire 30 respondent, which mean the percentage of male and female respondent are 56.7% and 43.3% respectively.

43.30%

56.70%

Male Female

Conclusion & Recommendation

Ipoh railway station had done a good job in the scope of customer services

improvement in some areas like the cleanliness and the

facilities are needed

Facilities Customer services Cleanliness

Thank You