MSB: CORPORATE TRAINING & CONSULTANCY

PRESENTS

EMOTIONAL MANAGEMENT
FACILITATED BY:

DATO DR. MAT SAAT BAKI

EXECUTIVE DIRECTOR

ASSUMPTIONS (ABOUT THE PARTICIPANTS)

1) Doing the very best in dealing with emotion 2) Want to do better and more skillful 3) Need to be more motivated for change 4) Need to solve problems 5) Currently unsatisfied in dealing with emotions 6) Must learn new skills and behaviors to manage emotions

EMOTIONAL MANAGEMENT
INTRODUCTION: LEVELS OF EMOTIONAL MANAGEMENT LEVEL ONE: Being aware of emotions, understands its nature and consequences Being able to express emotions appropriately and control it effectively Being able to channel emotions so as to enhance relationships, decision makings and levels of satisfaction and happiness

LEVEL TWO: 1) Being able to understand the emotions of others, their modes of expression and reacting to these expressions appropriately 2) Being able to deal with both positive and negative emotions as expressed by others appropriately and effectively 3) Being able to negotiate emotional conflicts in interpersonal relationships so as to increase the capacity for productive interactions

IMPLICATIONS OF EMOTIONAL MANAGEMENT

The Ability 1) To understand own emotions and the emotions of others 2) To express emotions effectively and to deal with the emotions of others successfully 3) To develop and enhance emotional control techniques 4) To develop strategies of emotional channeling for effective functioning 5) To acquire specific skills in decision making and managing interpersonal relationships through the use of emotions

GOALS OF EMOTIONAL MANAGEMENT

1) Recognize emotions affect behavior 2) Assess emotional strengths and weaknesses 3) Assess life experience and identify areas of change 4) Respond with emphatic understanding 5) Negotiate and resolve disagreements

EMOTIONAL OWNERSHIPS AND THEIR RELATIONSHIPS

MINE

OURS

YOURS

UNDERSTANDING
NO NO YES

CONGRUENCY

YES

NO UNDER NO CONG NO UNDER YES CONG

YES-UNDER NO-CONG YES UNDER YES CONG

EMOTIONAL MOVEMENT/DIRECTION
1) 2) 3) 4) INNER VS OUTER SELF VS OTHERS DIRECT VS INDIRECT APPROPRIATELY PLACED VS MISPLACED 5) FREE FLOATING VS FREEZING 6) LATENT VS EXPLOSION

REQUIREMENTS OF EMOTIONAL MANAGEMENT

1) 2) 3) 4) 5) Knowing ones emotions Managing ones emotions Motivating oneself Recognizing emotion in others Handling relationships OUTCOMES SELF AWARENESS: Seeing the links between thoughts, feelings and reactions KNOWING: Thoughts or feelings are ruling decision SEEING: The consequences of alternative choices, and applying these insights to choices

1)

2) 3)

THE EMPHASIS OF EMOTIONAL MANAGEMENT

THE ABILITY 1) To motivate oneself and persist in the face of frustration 2) To control impulse and delay gratification 3) To regulate ones moods and keep distress from swamping the ability to think 4) To empathize 5) To hope

FAILURE OF EMOTIONAL MANAGEMENT 1) Easily fall prey to reactive emotions e.g: Insecurity Anger Fear Blame 2) Energy draining reactions and behaviors 3) Lack of caring interaction with others

DRAINERS
SYMPATHY WORRY GUILT JUDGEMENTS IRRITATION FRUSTATION ANGER BLAME HOSTILITY ARGUMENTS SARCASM CRITICSM

ENHANCERS
COMPASSION APPRECIATION TOLERANCE AGREEMENT KINDNESS POLITENESS FORGIVENESS LOVE UNDERSTANDING _______________ _______________ _______________

SUCCESS OF EMOTIONAL MANAGEMENT

Creation of positive emotions Happiness Appreciation Compassion Care Love POSITIVE STATEMENTS 1) Love is a requirement and not an option 2) Emotions act as an amplifiers of our thoughts, perceptions and attitudes 3) Our mental and emotional diets determine our overall energy levels, health and well-being

LOVE & CARE OF EMOTIONAL MANAGEMENT

LOVE LISTEN OVERLOOK FAULTS VOICE SUPPORT EFFORTS CARE COMMUNICATION APPRECIATION RECOGNITION ENCOURAGEMENT

CARE OVERCARE DONT CARE

___________________________________ CARE OVERCARE RECOGNITION CLARITY CONTRIBUTION SUPPORT

SELF-EXPRESSION

BURDENSOME WORRY ANXIETY/FEARS INSECURITY JEALOUSIES

COMPARISON/PERFECTIONISM

CHALLENGE

OVERATTACHMENT

JUDGEMENTAL TENDENCIES
1) Quick to criticize 2) Tendency to fault finding 3) Strong opinions about whats wrong with others 4) Self-righteousness 5) Worse-off than others

SECONDARY FUNCTIONS OF EMOTIONAL MANAGEMENT

1) Understand and distinguish between major emotional states 2) Work with the roots and triggers which underlie each emotion 3) Move beyond the emotion and allow it to bring change into your life 4) Understand the rationale and intelligent basis for emotion 5) Become your own emotional mentor