Effective

Communication
presented by:Shubhi Khanna Prianca Pal Anisha Sharma Sameer Agrawal Vinay Yadav Nisha Risabh Sawhney

What is Communication???
Two-way process of reaching mutual understanding, in which participants not only exchange (encodedecode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.

EFFECTIVE COMMUNICATION
1) Effective communication is more than exchanging information. 2) It also help in understanding the emotion behind the information. 3) It can improve relationships in social situations by deepening your connections to others. 4) It help in improving teamwork, decision-making, caring, and problem solving. 5) It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.

Communication is not effective if you only transmit your ideas. In order to have effective communication, the other person(s) must receive and interpret them as you intended.

Elements of Communication

Types of Communication
1) Verbal communication:
Verbal communication (vocal included) contributes to 45% of our communication. It involves the use of language and meaning (either oral or written). Normally the words used in communication are concrete or abstract.

Non- Verbal Communication

2) Non verbal communication is the conscious and unconscious body movements in communication that couple with physical and environmental surroundings.

3) Internal Communication
OFFICIAL STRUCTURE GRAPEVINE STRUCTURE
IN FORMAL NETWORKING

FORMAL CHAIN OF COMMAND

UP , DOWN , ACROSS FORMAL LINES OF POWER

UNOFFICIAL LINES OF POWER

4) External Communication
FORMAL CONTACTS INFORMAL CONTACTS

MARKETING

EMPLOYEES

PUBLIC RELATIONS

MANAGERS

7 Cs OF EFFECTIVE COMMUNICATION

7 Cs of Effective Communication
1)Clarity:- clarity of thought and expression. 2) Completeness :- It must express all the required material facts. 3) Conciseness:- it means wordiness- conveying your message in least possible words. 4) Consideration:- modify your words in a message according to audience needs. 5) Correctness:- no grammatical error in the communication. 6) Concentration:-while sending and receiving information, one must pay full attention. 7) Courtesy:- a friendly and helpful behaviour towards others.

ROLE OF EFFECTIVE COMMUNICATION IN ORGANISATION

1) Helps in fostering motivation . 2) Aids in the function of control . 3) Provides information for making decisions . 4) Gives vent to one's feelings . 5) Helps in the satisfaction of social needs . 6) Helps in maintaining stronger business relations. 7) It helps in quick problem solving.

Complexity in getting the right message

The message may be: Misunderstood - taken as an other (wrong) meaning. Misinterpreted - to translate the speakers words in wrong meaning. Misheard - listen to the speakers words wrongly. Ignored - to take no notice of any information. Perceived as irrelevant - to find as the information is not connected to the subject being discussed.

Delivering the right message

Careful thought on how the message is delivered is required, taking into account: What are we trying to convey? What are we inadvertently conveying? 'If language is not correct, then what is said is not what is meant. If what is said is not what is meant, then what ought to be done remains undone'.

How to make Communication Effective

How to make Communication Effective.