INSY 3021

Auburn University
Spring 2008
Performance Rating
Normal Performance
Benchmarks
0.38 min for walking 100 ft, details
should state terrain, load, clothing,
etc..
The more clear-cut and specific the
definition, the better.
Rating Characteristics
Accuracy (paramount), should not
deviate by more than 5% from other
trials
Consistency, Rating higher or lower
every time is easier to correct than
fluctuations
Desirable systems are: Simple,
concise, and easy to explain
Rating Types
For short element time/cycle times
(15-30 sec), it may be more
practical to rate the entire study
rather than individual elements (TP)
For longer elements/cycles (over 30
sec), individual ratings maybe
necessary (TP)
Rating Methods
Westinghouse System
Synthetic Rating
Speed Rating
Objective Rating
The Westinghouse System
Evaluates performance with respects
to:
Skill, effort, conditions, and
consistency
Skill
Proficiency at following a given
method.
Proper coordination of mind and
hands
Six skill degrees/classes: Poor, fair,
average, good, excellent, and super
+ 15 to 22 range
Effort
Demonstration of the will to work
effectively. Stopwatch
Six effort classes: Poor, fair,
average, good, excellent, and
excessive
+ 13 to 17 range
Conditions
Present conditions with respect to
normal conditions
Temperature, ventilation, light,
noise, etc
Six condition classes: Poor, fair,
average, good, excellent, and ideal
+ 06 to 07 range
Consistency
Elemental times that continually
repeat would be consistent
Six consistency classes: Poor, fair,
average, good, excellent, and
perfect
+ 04 to 04 range
Overall Performance
Algebraically sum the four individual
factors
Add this to one
Courses available to train analysts,
with approximately 25 hours spent
watching videotapes to develop the
needed skill
Synthetic Rating
Determines a performance factor for
elements of the cycle by comparing
actual elemental observed times to
those developed by analyzing
fundamental motion data, such as
MTM or MOST
Speed Rating
Only considers the rate of
accomplishment of the work per unit time
First determine if the performance is
above or below normal
Quantify the difference between the
actual output and that expected by a
NORMAL OPERATOR
Can be tied to benchmarks such as
walking, dealing cards, VO
2

Objective Rating
Establishes a single work assignment,
against which the pace of all others are
measured
A second factor relates its relative
difficulty
Influences are: Amount of body used,
foot pedals, bimanualness, eye-hand
coordination, handling or sensory
requirements, and load
Multiply the two factors together
Rating Training &
Maintenance
Provide initial, refresher, and
continuing training to all assigned
analysts
Record all ratings in analysts file,
with the deviations from other
analysts
Periodically validate their skill level
Questions & Comments