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A COMPARATIVE ANALYSIS
BETWEEN IRELAND AND THE NETHERLANDS
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Content
• Introduction
• Goal and Scope
– Research Question
– Sub Questions
– Scope
• Methodology
• Findings & Results
• Discussion and Conclusions
• EU i2010 E-Government Action Plan
• Lessons Learned
• Time for questions
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News of the day (22 oct.)
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Introduction
• Definition E-Government
• What is E-Government
• History of E-Government
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Definition E-Government
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What is E-Government
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History of E-Government
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Content
• Introduction
• Goal and Scope
– Research Question
– Sub Questions
– Scope
• Methodology
• Findings & Results
• Discussion and Conclusions
• EU i2010 E-Government Action Plan
• Lessons Learned
• Time for questions
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Goal - Research Question
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Goal - Sub Questions
To find out how the Service Brokers were doing, we had to find
answers to some other questions:
• How does the government succeed in using the potential of ICT to
improve the communication with citizens?
• What kind of innovative E-Government projects are currently
under development? Is this a succes-factor?
• Which problems did both governments encounter in their
development of E-Government services, and creating a broad
interest within the population?
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Scope
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Content
• Introduction
• Goal and Scope
– Research Question
– Sub Questions
– Scope
• Methodology
• Findings & Results
• Discussion and Conclusions
• EU i2010 E-Government Action Plan
• Lessons Learned
• Time for questions
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Methodology
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Content
• Introduction
• Goal and Scope
– Research Question
– Sub Questions
– Scope
• Methodology
• Findings & Results
• Discussion and Conclusions
• EU i2010 E-Government Action Plan
• Lessons Learned
• Time for questions
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Findings & Results
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Online Sophistication
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Online Sophistication
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Findings & Results – continued
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Comparison between supply and use of
online public services for citizens
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Comparison between supply and use of
online public services for citizens
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Findings & Results – continued
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Findings & Results - continued
Technical cause:
• Despite the economic growth, and developments in the area of
ICT, the Internet penetration is still very low in Ireland. Only about
52% of the population has an internet connection, of which 26%
have a broadband connection.
In the Netherlands, 86% of the population has an internet
connection, of which 85% is a broadband connection.
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Findings & Results - continued
Cultural cause:
• The Irish people have always been suspicious regarding their
government. This is probably caused by the political disturbances
in the last and for last century.
• The Irish population is therefore resilient in their communication
with the government and not anxious to use new government
services.
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Findings & Results - continued
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Discussion and Conclusions
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Discussion and Conclusions
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Content
• Introduction
• Goal and Scope
– Research Question
– Sub Questions
– Scope
• Methodology
• Findings & Results
• Discussion and Conlusions
• EU i2010 E-Government Action Plan
• Lessons Learned
• Time for questions
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EU i2010 E-Government Action Plan
(1/2)
1. No citizen left behind
Advancing inclusion through eGovernment so that by 2010 all
citizens benefit from trusted, innovative services and easy access
for all;
3. Making efficiency and effectiveness a reality
Significantly contributing, by 2010, to high user satisfaction,
transparency and accountability, a lighter administrative burden
and efficiency gains;
5. Implementing high-impact key services for citizens and
businesses
By 2010, 100% of public procurement will be available
electronically, with 50% actual usage, with agreement on
cooperation on further high-impact online citizen services;
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EU i2010 E-Government Action Plan
(2/2)
1. Putting key enablers in place
enabling citizens and businesses to benefit, by 2010, from
convenient, secure and interoperable authenticated access
across Europe to public services;
3. Strengthening participation and democratic decision-making
demonstrating, by 2010, tools for effective public debate and
participation in democratic decision-making.
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Lessons Learned
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End of presentation
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VRiSBI International Research
Project