Emotion

&
Moods
Emotion & Moods

AFFECT, EMOTIONS &

MOODS

AFFECTS

It is generic term that covers a broad range of feelings

that people experience. It encompasses both emotions
and moods.

EMOTIONS
Intense feelings that are directed at someone or
something.

MOODS

Feelings that tend to be less intense than emotions and

that lack a
contextual stimulus.

AFFECT, EMOTIONS &

MOODS
AFFECT

Broad Range of
Feelings that people
experience

EMOTIONS

Caused by Specific event or

person

MOODS

Cause is often general and

unclear

Cognitive in nature

Usually accompanied by
distinct facial expressions

Generally not indicated by

facial expressions

Specific and numerous in

nature

More General

Action oriented in nature

BASIC SET OF EMOTION

Happiness

Disgust

Surprise

Basic Set
Emotions

Anger

Fear

Sadness

BASIC MOODS
Positive & Negative affect

FUNCTIONS OF EMOTIONS
Do emotions make us
Irrational?
What Functions do Emotions
Serve ?

Disgust

Excitement

Jealousy

Anger

SOURCES OF EMOTIONS &

MOODS

WEATHER

STRESS

SOCIAL ACTIVITIES

SLEEP

EXERCISE

AGE

GENDER

DAY OF THE WEEK

HOW OUR MOODS ARE AFFECTED BY DAY

OF THE WEEK AND TIME OF THE DAY
Positive Moods are Highest
At the End of the Week
In the Middle Part of
the Day

Negative Moods are Highest

At the Beginning of the Week
They show little variation
throughout the day

EMOTIONAL INTELLIGENCE (EI)

EI is a persons ability to

Be self aware (to recognize

your own emotions when you
experience them)

Detect emotions in others

Manage emotional cues &

information

OB APPLICATION OF EMOTIONS AND

MOODS

Selection
Emotions can affect employee effectiveness

Decision Making
Positive emotion helps in better Decision making.

Creativity
Good mood increases creativity.

Motivation
Emotional commitment to work and high motivation are strongly linked

Leadership
Emotions are important to acceptance of messages from organizational
leaders.

OB APPLICATION OF EMOTIONS AND

MOODS

Negotiation
Negotiation is an emotional process

Job Attitudes
People who have good day at work are more relaxed when they go home than
people
who have a tough day.

Customer Service:
Emotions influence customer service and the quality of customer service
provided by a
worker.

Deviant workplace Behaviors:

Negative emotions leads to deviant workplace behaviors. Action that harms

organization
norms is known as deviant workplace behaviors

GLOBAL
IMPLICATIONS

Does the degree to which people experience emotions vary across

cultures?

Do peoples interpretations of emotions vary across cultures?

Do the norms for the expressions of emotions differ across

cultures?

YES to all of the above!