Professional Documents
Culture Documents
Learning objectives
At the end of this unit, the learner will be able to;
1.Define problem solving, creativity, critical thinking
and decision making
2.Discuss critical thinking and problem solving.
3.Describe importance of critical thinking for
nurses.
4.List the five steps in the decision making process.
5.Describe at least six techniques to increase
creativity.
6.Identify at least two decision making tools.
Problem Solving
Problem Solving
If
you have a
problem at work,
it is a good idea
to sort things
out.
This is called
problem solving.
4
Problem Solving
Problem Solving
If you think you have a problem at
work, there are a number of ways to
sort things out
Talk
with.
Talk to your supervisor to help you sort out
the problem.
Have a meeting with all the people who can
help you sort out the problem.
Problem Solving
1010
Approaches of problem
solving
Trial
and Error
Intuition
Nursing Process
Scientific method/Research process
Modified Scientific Method
11
the problem
Develop an accurate problem statement
Comparison against others
Monitor for weak signals
Comparison of current performance with
objectives or past performance
Checklists
Inverse brainstorming
Listing complaints
13
rush to a wrong
solution.
Highly critical step.
Common mistake to
immediately begin
generating solutions.
Must identify and
eliminate root causes
of problem.
14
16
Use
Safety
Cost
Product performance
Better management information
Improved Technology
Time
Quality
Appearance
20
questions to ask:
a tracking system:
evaluation procedures
Implement the procedures
23
it yourself
Influence others
Assign someone
Do nothing
Combine knowledge
25
it yourself
26
Others
Allow the person owning the problem to
solve it
Eg. Conflict between 2 employees: The
nurse manager may bring the parties
together to discuss their issues
Interpersonal skills may be used to
assist in conflict resolution, but the
employees would be allowed to work
out their own solution.
27
someone
Delegation is the transferring to a
competent individual the authority
to perform a selected nursing task
in a selected situation.
28
Nothing
29
knowledge
30
Pitfalls in Problem-Solving
Failure to clearly identify the real
problem
Failure to eliminate preconceived ideas
in the identification of solutions
Failure to communicate
Failure to follow up
Failure to use appropriate resources
31
Critical thinking
32
Critical thinking
Successful
Intelligence depends on 3
thinking skills:
practical
analytical
THINKING
THINKING
SKILLS
SKILLS
creative
33
Critical thinking
Critical:
34
Critical thinking
Analytical
Critical thinking
THINKING Vs CRITICAL THINKING
Critical
Critical thinking
No
Critical thinking
38
Critical thinking
o
39
Critical thinking
Critical thinking is
important for;
Problem solving
Creativity
Decision making
Clinical judgment
Critical thinking
is the concept
that link all the
above mentioned
concepts.
40
CHARACTERISTICS OF CRITICAL
THINKING
A Path to Critical/Analytical
Thinking
44
Components of Critical
Thinking
Interpretation
Analysis
Inference
Explanation
Evaluation
Self-regulation
45
Critical Thinking
Competencies
General
critical thinking
competencies used by many
disciplines, in many everyday
situations.
Scientific method
Problem solving
Decision making
48
Critical Thinking
Competencies
Specific
49
Critical Thinking
Competencies
Specific
easy
Not either or
Self-assessment
Tolerating dissonance and ambiguity
Seeking situations where good
thinking practiced
Creating environments that support
critical thinking
52
Attitude/skills of critical
thinkers
They are:
Active thinkers.
Knowledgeable of their biases &
limitations.
Fair-minded.
Willing to exert a conscious effort to work
in a planful manner.
53
Attitude/skills of critical
thinkers...
Good
communicators.
Empathetic.
Open-minded.
Independent thinkers.
Curious & insightful.
Humble.
Proactive.
54
Attitude/skills of critical
thinkers...
Honest
Clarity
Accuracy
Precision
Depth
Breadth
Logic, applied to clinical reasoning
56
Confidence 7. Perseverance
Independence 8. Creativity
Fairness
9. Curiosity
Responsibility10. Integrity
Risk taking
11. Humility
Discipline
57
standards
Creativity
59
Innovation Vs Creativity
Innovation is the
implementation of new ideas
at the individual, group or
organizational level.
Creativity is the development
of ideas about products,
practices, services, or
procedures that are novel and
potentially useful to the
organization.
60
61
Creativity needs
Curiosity
Flexibility
Passion,
inspiration
Singleness (following direction)
Looking ahead
62
Components of creativity
Cognitive
Characteristics of Creative
People
64
Creativity Enhancers
Focus on intrinsic
motivation
Creativity goals
Developmental
feedback
Supportive
supervision
Healthy competition
Participative
decision making
Autonomy
65
Creativity Enhancers
Workforce
diversity
Internal and
external interaction
Diverse teams
skilled at working
together
Supportive climate
Organizational
culture that
promotes
innovation
Flexible, flat
structures
Close interaction
and relationships
with customers
66
Provide resources
esp. time
Set clear
org. goals
Be Creative!
Set creativity
goals
Use diverse
teams
Recognize &
reward creativity
risk taking
Provide autonomy
Encourage productivity- sweat
equity
Supportive supervision, climate, and
work group
Participative leadership
68
Organization Design
and Creativity
Flexible
Flat
Structures
That promote
Internal &
External
Interaction
Close Contact
With Customers
69
Creativity Killers
Excessive
Rules
Brain writing
Hybrid of both individual and group
brainstorming
Produces more ideas than brainstorming
72
73
Forms of creativity
Combinational:
Unfamiliar combination
of familiar ideas.
Exploratory: Exploration within an
established Conceptual space.
Transformational: Arises from a
deliberate transformation of the
conceptual space.
76
Decision Making
78
Decision Making
It
Decision Making
Poor
80
All alternatives
and consequences
are known
Preferences
are clear
Preferences
are constant
and stable
Rational
Decision
Making
Final choice
will maximize
payoff
No time or cost
constraints exist
81
Characteristics of effective
decision making process
Systematic,
comprehensive way of
thinking.
Predetermined consequences of
implemented decision.
Much positive outcomes and fewer
negative consequences.
Based on a goal-oriented" analysis of the
situation
82
Characteristics of the
decision
Effective:
GOALS
Realistic: Physically possible, fits
circumstances
Feasible: Possible to carry out with
83
84
base
Nursing intervention
Search
Assumption
85
88
93
94
96
101
3.
Types of decisions
Types of decisions...
On
106
Types of decisions...
1. Ends-Means
Ends: deals with the determination of
desired individual or organizational
results to be achieved.
Means: decisions deal with strategic
or operational programmes, activities
that will accomplish desired results.
107
Types of decisions...
2. Administrative-Operational
Administrative: made by senior
management, which have significant
impact throughout the organization.
Operational: are generally made by mid
level and first line managers and
address day to day operational
activities of a particular organizational.
108
Types of decisions...
3. Programmed-Non-programmed
Programmed:- these are repetitive and
routine in nature. Since they can be
programmed, procedures, rules and often
manuals are formulated to cover those
situations.
Non-programmed:- unique and nonroutine. This can be used in
emergency/urgent situation.
109
110
3.
4.
112
114
Deciding to decide
1. Is the problem easy to deal with?
Tip: avoid being bogged down in
trivial details. Effective managers
reserve decision making techniques
for problems that require them.
2. Might the problem resolve itself.
Tip: prioritize and rank problems in
order of importance.
116
Deciding to decide
3. Is it my decision?
Tip: the closer to the origin of the problem
the decision is the better. Before
deciding ask the following questions:
Does the issue affect other
departments?
Will it have a major impact on the
superior's area of responsibility?
117
Deciding to decide
Does it need further information from
higher level?
Does it involve serious breach of my
departments budget?
Is this problem outside my area of
responsibility or authority?
If the answer to any of these questions
is 'YES' pass it to your superior.
118
120
121
are increasingly
knowledgeable about health care and
involved in treatment decisions.
Nurses must be aware of patients
rights in making decisions about
their treatments and must assist
patients in their decision making.
123
124
Strategies to Improve
Decision Making
Make
Strategies to Improve
Decision Making
Keep
Framing
Hindsight
Confirmation
Self-serving
Selective
Randomness
perception
Anchoring
Immediate
gratification
Representation
Availability
127