Business Research Project

ASSESSMENT OF

PROJECT
Guided by
Dr. S.Sunita

Jino M
M140020MS

Contents
Problem Articulation
Objectives
Research Methodology
Pilot Survey Results

Problem Articulation
Few research work pertaining to e-governance assessment in India.
No research paper on e-district have been done so far.
Few research work post implementation on e-governance have not been done

Objectives
To check whether e-District project improves customer satisfaction in
government services.
To identify the barriers in adopting and using e-District services.
To suggest measures to improve the customer satisfaction.

Variables
Independent Variables
Timeliness
Cooperation
Ease of use
Service
Quality
Accuracy

Dependent
variable
Citizen
Satisfactio
n

Privacy
Cost

Hypothesis Statements
Primary hypothesis
Service quality is positively correlated to citizens satisfaction.
H0: Service quality is not positively correlated to citizens satisfaction.
H1: Service quality is positively correlated to citizens satisfaction.
Secondary Hypothesis:
H2: Timeliness of service is positively correlated with citizens satisfaction.
H3: Cooperation of Staff is positively correlated with citizens satisfaction.
H4: Ease of use is positively correlated with citizens satisfaction.
H5: Accuracy is positively correlated with citizens satisfaction.
H6: Privacy of documents is positively correlated with citizens satisfaction.
H7: Cost of service is positively correlated with citizens satisfaction.

Research Methodology

Data collected form primary sources

Non random sampling method i.e. judgment sampling will be used to collect the data
Total number of sampling units will be 300.
Data is collected using preplanned questionnaires.(Likert scale). Link
Tools:

Correlation, Regression,
SPSS is used to analyze the data tables, charts, graphs will be used to present the data

Pilot Test Results

Waiting time for obtaining a certificate

Prefered means of availing certificates

21%

7% 7%
Online Portal

41%

34%

Through
Akhsaya

87%

3%

0-2 days
3-4 days
5-6 days
More than 6 days

Manually

Source of awareness of e-District services

20%

33%

13%
13%

20%

Newspaper
Television
Neighbours
Other Govt Employees
Others

Pilot Test Results

Cronbachs Alpha

Factors

Value

Valu
e

Factors
Timeliness

0.739

Ease of use

0.911

Cooperation

0.884

Accuracy

0.826

Privacy

0.603

Cost

0.921

Deleted
cronbachs value

0.711(Q3)

Correlation heat map

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Correlation Matrix
Timelin Ease
es
of
Use

Timeliness

Cooperati Accura
on
cy

Priva Cost
cy

Overa
ll
Satisf
actio
n

Ease of Use 0.527*

Cooperatio
n

0.203

0.058

Accuracy

0.456*

0.112

0.468*

Privacy

0.238

0.070

0.438*

-0.014

Cost

0.103

0.223

0.177

0.082

0.049 1

Overall
Satisfactio

-0.214

0.079

0.358

-0.23

0.269 0.30
6

*Correlation
1

is significant
at the 0.05
level
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Factor Analysis

Source: Pilot test

result

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Findings

There is correlation between different variables.(Ease of use-timeliness, accuracy-timeliness,

accuracy-cooperation).
Redundancy should be avoided.

From factor analysis, some of the questions in the questionnaire have to be grouped
accordingly so that the collinearity can be avoided.

Factor
2

Factor
3

Ease of
use

Accurac
y

Factor
4
Cost

Factor
5

Factor
1

Privacy

Timeline
ss

Regression can be done after the above steps to measure the customer satisfaction from
relevant factors.
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THANK YOU

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