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Organizational Behavior: Robbins & Judge
Organizational Behavior: Robbins & Judge
Organizational Behavior: Robbins & Judge
Organizational Behavior
13th Edition
Chapter 1: What Is
Organizational Behavior?
Bob Stretch
Southwestern College
2009 Prentice-Hall Inc. All rights 1-1
reserved.
Chapter Learning Objectives
After studying this chapter you should be able
to:
Demonstrate the importance of interpersonal skills
in the workplace.
Describe the managers functions, roles, and skills.
Define organizational behavior (OB).
Show the value to OB of systematic study.
Identify the major behavioral science disciplines
that contribute to OB.
Demonstrate why there are few absolutes in OB.
Identify the challenges and opportunities managers
have in applying OB concepts.
Compare the three levels of analysis in this books
OB model.
2009 Prentice-Hall Inc. All rights reserved. 1-2
The Importance of
Interpersonal Skills
Understanding OB helps determine
manager effectiveness
Technical and quantitative skills important
But leadership and communication skills
are CRITICAL
Organizational benefits of skilled
managers
Lower turnover of quality employees
Higher quality applications for recruitment
Better financial performance
2009 Prentice-Hall Inc. All rights reserved. 1-3
What Managers Do
They get things done through other
people.
Management Activities:
Make decisions
Allocate resources
Direct activities of others to attain goals
Work in an organization
A consciously coordinated social unit
composed of two or more people that
functions on a relatively continuous basis to
achieve a common goal or set of goals.
2009 Prentice-Hall Inc. All rights reserved. 1-4
Four Management Functions
PLAN
A process that includes defining goals,
establishing strategy, and developing
plans to coordinate activities.
ORGANIZE
Determining what tasks are to be done,
who is to do them, how the tasks are to
be grouped, who reports to whom, and
where decisions are to be made.
Contributions to OB:
Group dynamics Formal organization theory
Work teams Organizational technology
Communication Organizational change
Power Organizational culture
Conflict
Intergroup behavior
2009 Prentice-Hall Inc. All rights reserved. 1-17
Four Contributing
Disciplines
Anthropology
The study of societies to learn about
human beings and their activities.
Unit of Analysis:
-- Organizational System -- Group
Contributions to OB:
Organizational culture Comparative values
Organizational Comparative attitudes
environment Cross-cultural analysis
X Y Predictive Ability