Professional Documents
Culture Documents
Consumer Protection Act
Consumer Protection Act
2. RIGHT TO BE INFORMED
4. RIGHT TO BE HEARD
6. RIGHT TO CONSUMER
EDUCATION
Right to acquire knowledge to be an informed
consumer
BASIC DEFINITIONS AND
CONCEPTS
Consumer
Complainant (who can file a complaint)
Complaint
Unfair Trade Practice
1. CONSUMER
A person who buys any goods for a
consideration which has been paid or
promised or partly paid and partly promised
A person who hires or avails of any services
for consideration which has been paid or
promised or partly paid and partly promised
2. COMPLAINANT
A complainant may be:
A consumer
Any voluntary consumer association
registered under the Companies Act, 1956
The Central Government or any State
Government
In case of death of a consumer, his legal heir
or representative
3. COMPLAINT
Complaint means any allegation in writing made by
a complainant that:
Any unfair trade practice has been adopted by any
trader
Goods bought by consumer suffer from any defect
Services hired by the consumer may suffer from any
deficiency
The trader is charging excess price for goods
Goods or services which are hazardous
4. UNFAIR TRADE PRACTICE
A trade practice which, for the purpose of
promoting the sale, adopts any unfair method
like:
Misleading advertisement
Offering gifts and prizes etc.
Not conforming to prescribed standards
Hoarding or destruction of goods
CONSUMER REDRESSAL
AGENCIES
District Forum
State Commission
National Commission
1. DISTRICT FORUM
Set up by State Government in each district of the
state and shall consist of:
A person who is a qualified to be a District judge
shall be its President
A person of respect in the field of education, trade or
commerce
A lady social worker
An appeal against its order can be filed before the
State Commission within a period of 30 days from
the order
2. STATE COMMISSION
Established in each State by the respective State
Government and shall consist of:
A person who is a judge of High Court shall be its
President
Two other members who shall be persons of
integrity, ability and have experience of dealing with
problems relating to economics, law, commerce,
accountancy or administration. One of them shall be
woman
An appeal against its order can be filed before the
National Commission within 30 days from the date
of order
3. NATIONAL COMMISSION
The Central Government shall establish a National Consumer
Disputes Redressal Commission which shall consist of:
A person who is a judge of the Supreme Court shall be a
President
Two other members who shall be persons of ability, integrity and
have experience of dealing with problems of economics, law,
commerce, accountancy or administration. One of them shall be
a woman
An appeal against its order can be filed in the Supreme Court
within the 30 days from the date of order
HOW TO FILE A COMPLAINT?
A complaint can be sent to the appropriate
Commission/Forum and should be addressed to the
President. It should contain the following
information:
The name, description and address of the
complainant
The name, description and address of the opposite
party or parties
The facts relating to complaints
Documents in support of the allegations
The relief which the complainant is seeking
REMEDIES AVAILABLE TO
CONSUMERS
If it is proved that the goods are defective and the
allegations are correct then opposite party has to do
the following things:
To remove the defect from the goods in question
To replace the goods with new goods free from
defects
To return the price of the good
To pay an amount as a compensation
To remove the deficiencies in the services in
question
To discontinue the unfair trade practice
Not to offer the hazardous goods for sale
To withdraw the hazardous goods from being
offered for sale
To cease manufacture of hazardous goods
To issue corrective advertisement to
neutralize the effect of misleading
advertisement
To provide for adequate costs to the parties