Professional Documents
Culture Documents
ServantLeadership Introduction
ServantLeadership Introduction
- Benjamin Lichtenwalner
Introduction
Background
Characteristics
Paradoxes
Practice
Examples
More Information
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Introduction
Introduction > Background > Characteristics > Paradoxes > Practice >Examples > More
2008 Benjamin Lichtenwalner
About Ben
A quick background on this guy Benjamin Lichtenwalner (Lick-ten-wl-nur)
Education
Penn State University BS Management Science & Information Systems (Go Nittany Lions!)
Lehigh University MBA Concentrated in Corporate Entrepreneurship (Go Mountain Hawks!)
Hard Knocks Lessons through Experience
Experience: Organizations
NPO: Scaled IT for 100% Growth in 18 Months
INC 500: ERP Supporting Highest Growth Phase
Fortune 500: E-Business Division Start-up
Experience: Positions
Support Analyst, Programming Roles, Technical Lead (Software Design / Architecture),
Project Manager Roles, Vice President of Technology (CIO responsibilities).
Personal
Married with a young son
Reading (The Good Book, Business and Trade Publications)
Motorcycle Rider, Hiker and Occasional Paintballer
Introduction > Background > Characteristics > Paradoxes > Practice >Examples > More
2008 Benjamin Lichtenwalner
Why Servant-Leadership?
Why I am so interested in and passionate about Servant-Leadership
Personal Practice
Thought it was soft and touchy-feely
Learned it was the most difficult, most rewarding challenge
Did it right myself, did it wrong myself
Been through the pain, trying to spare others
Adoption
Recognition and support is rapidly growing
Gap of awareness and understanding remains in Technology Management
Seeking to close this gap
Introduction > Background > Characteristics > Paradoxes > Practice >Examples > More
2008 Benjamin Lichtenwalner
Validating Audience
Time to separate the adults from the children
If You Seek:
Personal Fame and Fortune
Ego-stroking
Management style(book)-of-the-month
Leadership shortcuts
Quick, easy fix
This is not for you. Lets not waste each others time.
Introduction > Background > Characteristics > Paradoxes > Practice >Examples > More
2008 Benjamin Lichtenwalner
Background
Defining Servant-Leadership and a brief overview of its history
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Origins
The concept of servant-leadership is thousands of years old.
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Robert K. Greenleaf
Largely considered the father of modern Servant-Leadership
Career:
38 Years at AT&T, largely in management training and development
25 Years consulting on Servant Leadership thereafter
Coined the term Servant-Leader in 1970s
Founded Center for Applied Ethics (now Greenleaf Center for Servant-Leadership)
Inspiration:
Hermann Hesses short novel Journey to the East in 1960s
Account of a mythical journey by a group of people on a spiritual quest
True leadership stems first from a desire to serve
Essays:
The Servant as Leader (1970)
The Institution as Servant (1972)
Trustees as Servants (1972)
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Post-Greenleaf
Following Greenleaf, a wealth of Servant-Leadership experts emerged
Larry Spears:
President / CEO of Greenleaf center for 25 years
Author of hundreds of publications on Servant-Leadership
Founded the Spears Center
James Autry:
President of magazine group for Meredith Corporation
Author of 8 Books
Focus on implementation
James C. Hunter:
25 Years in Servant-Leadership
2 of the most popular books on Servant-Leadership
Consulted many of the worlds most admired companies
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Servant / Service
Definitions of Servant:
one who serves, or does services, voluntarily or on compulsion; a person who
is employed by another for menial offices, or for other labor, and is subject to
his command; a person who labors or exerts himself for the benefit of another,
his master or employer; a subordinate helper
a person in the service of another.
one who expresses submission, recognizance, or debt to another:
a person working in the service of another
in a subordinate position
a person who is hired to work for another
Definitions of Service:
An act of assistance or benefit; a favor
an act of helpful activity; help; aid.
work done by one person or group that benefits another
The performance of work or duties for a superior or as a servant
be of service, to be helpful or useful
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Leadership
Definitions of Leader:
a person or thing that leads.
a guiding or directing head, as of an army, movement, or political group.
One that leads or guides.
One who is in charge or in command of others.
One who heads a political party or organization.
One who has influence or power, especially of a political nature.
a person who rules or guides or inspires others
a person who is in front or goes first
a person who is the head of, organizes or is in charge (of something)
The head of any body as of a tribe, clan, or family; a person in authority
who directs the work of others
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Word Cloud
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Greenleafs Definition
Adapted from The Servant as Leader:
The servant-leader is servant first It begins with the natural
feeling that one wants to serve, to serve first. Then conscious
choice brings one to aspire to lead. That person is sharply different
from one who is leader first
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristics
Adapted from Larry Spears
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Ten Characteristics
Spears extracted 10 characteristics from Greenleafs work
Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Commitment to the Growth of People
Building Community
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristic Breakout
Breaking out Spears characteristics into 3 dimensions
SERVANT-LEADER
Foresight
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristic Breakout
Breaking out Spears characteristics into 3 dimensions
SERVANT-LEADER
Foresight
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Servant Characteristics
Focusing on serving others through these characteristics
Listening
Active, not just passive
360, top to bottom
Listen completely before deciding
Empathy
Separate person from their work
Walk a mile in their shoes
Personable with appropriate individuals
Healing
Help your staff become whole
Consider their history
Build a future together
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristic Breakout
Breaking out Spears characteristics into 3 dimensions
SERVANT-LEADER
Foresight
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Leader Characteristics
Focusing on Leading others through these characteristics
Awareness
Self & Organization
Sharply awake and reasonably disturbed (Greenleaf)
Persuasion
Opposite of positional authority
Convince and build consensus quickly
Conceptualization
B.H.A.G. but S.M.A.R.T.
Make time for strategy
Foresight
Consequences of present decisions on future outcomes
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristic Breakout
Breaking out Spears characteristics into 3 dimensions
SERVANT-LEADER
Foresight
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Combined Characteristics
Characteristics emerging from the combined Servant & Leader dimensions
Stewardship
Entrusted with resources of others
Return on investments
Building Community
Effectiveness
Camaraderie
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Characteristic Breakout
Breaking out Spears characteristics into 3 dimensions
SERVANT-LEADER
Foresight
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Paradoxes
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Paradoxes
Servant-Leadership, itself a paradox, requires a constant balance
Planned Be Spontaneous
Compassionate Discipline
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Examples of Balance
Paradoxes are not easy to balance. Here are a few examples
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Greatest Paradox
Just a few of the underlying paradoxes inherent in service and leadership
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
In Practice
Translating the concepts into real-world practice
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Organization Hierarchy
Changing the perspective on the structure
Traditional
Flipped Pyramid
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Team Performance
Aligning corporate HR practices with Servant-Leadership
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Developing SL Muscles
Honing servant-leadership skills requires tracking progress and feedback
Step 1: Foundation
Training, research, mentoring understanding what is expected
Step 2: Feedback
360 Feedback on Servant-Leadership Gaps
Paired with measurable action plans to close gaps
Step 3: Friction
Require S.M.A.R.T. objectives
Answer to a panel or advisor on performance against objectives
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Examples
Servant-Leadership practitioners
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Organizations
Some of the most well respected companies practice Servant-Leadership
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Individuals
Some examples of historic Servant-Leaders
Mahatma Gandhi
Jesus of Nazareth
Mother Theresa
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Individuals
Some examples of modern Servant-Leaders
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
More Information
Suggestions for further reading.
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Additional Resources
Recommended texts
Websites
Compilation: www.lichtenwalner.net/servantleader
Greenleaf Center: www.greenleaf.org
Spears Center: www.spearscenter.org
Consulting / Development: www.JamesHunter.com
Books
Servant Leader (Greenleaf, 1977)
The Servant (Hunter, 1998)
The Servant Leader (Autry, 2001)
Practicing Servant Leadership (Spears & Lawrence, 2004)
Worlds Most Powerful Leadership Principle (Hunter, 2004)
Introduction > Background > Characteristics > Paradoxes > Practice > Examples > More
2008 Benjamin Lichtenwalner
Thank You!
Questions, Concerns, Feedback?
http://www.lichtenwalner.net/contact
Autry, James A.; The Servant Leader: How to Build a Creative Team, Develop Great Morale,
And Improve Bottom-Line Performance. Three Rivers Press, New York, NY 2001.
Greenleaf, Robert K.; Servant Leadership: A Journey into the Nature of Legitimate Power &
Greatness. Paulist Press, Mawah, NJ. 1977, 1991, 2002.
Hunter, James C.; The Worlds Most Powerful Leadership Principle: How to Become a Servant
Leader. Crown Business, New York, NY. 2004.
Spears, Larry C., Lawrence, Michelle (et al); Practicing Servant Leadership: Succeeding
Through Trust, Bravery, And Forgiveness. Jossey-Bass, San Fransisco, CA . 2004
Spears, Larry C.; Diary of Alpha Kappa Psi (article: Servant-Leadership). Gary L. Epperson,
CAE. Spring 2008.
References
2008 Benjamin Lichtenwalner