Brainstorming -

Creative Problem
Solving Method
The best way how to have a good idea
is to have many ideas
Why and When Use It
the creative process is not always easy
(problems of fear, criticism, no existing solutions
yet)
one person has a limited capacity
people tend to judge new ideas immediately (a
change is difficult for a human being)

Creative thinking require appropriate

tools !
 The key rules

1. relaxed atmosphere - completely

free
2. no criticism or judgements
3. quantity matters
4. all ideas put on the sheet of
paper
5. evaluation only after the session
 SUMMARY
creativity is not born by itself
creative methods must be introduced
and developed in organisations
people must be encouraged to use
them, with no fear to make mistakes,
prized for new ideas
support from top management needed
good preparation and patience

Have fun and all the best !

Eleven TQM steps to be a
World Class Organization
TQM Review
Set mission(involve all departments)
Identify customers
Identify customers needs(Quality
decides the market leaders)
Define critical process and measures(TV
quality depends on its picture tube)
Set organizational vision(Where
corporate wanted to see themselves
after 10-20 years)
Eleven TQM steps to be a
World Class Organization

Develop strategic plan(10-20 years)

Develop annual plan for
breakthrough
Form quality council to set change
strategy
Revise roles and responsibilities
Annual review