Emotional Quotient (EQ) Vs.
Intelligence Quotient (IQ):
What it Means to You
Designed Exclusively for the
CASFAA 2008 Conference
December, 2008 Presented by Terry D. Everson
Chief Training Officers
Everson Consulting
Personal Learning Journal
Initial Learning Objectives
A training program is like a communication situation in one
important way: If you are clear about what you want or need,
and you are willing to ask for it, you are more likely to get it.
In the space below, write down what you want or need from this training
program.
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Ah-Has
Agenda
Welcome & Introductions
Working Definitions
Categories Of EQ
Why Worry
Impact On Leadership
How To Identify In The Selection Process
Your Call To Action
My Best Boss
Definitions
Emotional Intelligence Your ability to use both emotions and cognitive skills in
your life.
Susan Dunn
OR
Emotional Intelligence refers to the capacity for recognizing your own feelings and
those of others, for motivating ourselves, and for managing emotions well in
ourselves and in our relationships.
Daniel Goleman
Leadership Taking someone to a place they would not have gone to on their own.
T. Everson
Emotional Competence A learned capability based on emotional intelligence that
results in outstanding work performance.
Daniel Goleman
Some More Food For Thought
Emotional Intelligence- determines our potential
for learning the practical skills related to self
awareness/motivation/self-
regulation/empathy/adeptness in relationships
Emotional Competence- shows how much of that
potential we have translated into on the job
capabilities
Putting EQ To Practice
SKA Competencies/Traits
A Servant Leadership
Mentality
Customers
Staff
Sups
Middle
Directors
Deans
Ex.
What The Researchers Are Saying
Personal Competencies Social Competencies
Self-Awareness Social Awareness
Emotional Self-Awareness Empathy
Recognition Accurate Self-Assessment Service Orientation
Self Confidence Organizational Awareness
Self-Management Relationship Management
Self Control Developing Others
Regulation Trustworthiness Influence
Conscientiousness Communication
Adaptability Conflict Management
Achieve Drive Leadership
Initiative Change Catalyst
Building Consensus
Teamwork & Collaboration
Components In Action
Self-Awareness know and understanding what one feels
Emotional Self-Management the ability to regulate
distressing affects like anxiety/anger and to inhibit
emotional impulses
Social Awareness the ability to read verbal/non-verbal
cues for negative emotions, particularly anger & fear, and
to judge trustworthiness of others.
Relationship Management our ability to attune ourselves
to or influence the emotions of other people.
Lets Make A Case
I.Q.
Vs
E.Q.
or
Why 0.01% on a grade point
is an arbitrary cutoff.
The Higher Up You Go . . .
Individual Contributor
Team Lead
Pareto
Supervisor Was
Right
Manager
VPs
CEOs/Chairs
Finding A Balance
D3M
Research, analyze, study, evaluate, then go
with your gut.
The BOC Model
Skills/Knowledge/Abilities
Competencies
A Tiered Model
Senior Executives
Middle Management
Supervisory Personnel
Day To Day Contributors
What It Takes
Senior Management Commitment &
Involvement
A Non-Traditional HR Team
A Working Model
A Long-Term Vision
Effort
Resources
Goleman, D. (1998) Working With Emotional Intelligence. New York: Bantam Books
Goleman, D. (1998) What Makes A Leader Harvard Business Review, November-December
Goleman, D. (1998) Leadership That Gets Results Harvard Business Review, November-
December
Boyatzis, R. (1982) The Competent Manager: A Model For Effective Performance. New York,
John Wiley & Sons
McClelland, David C. (1998) Identifying Competencies With Behavior Event Interviews.
Psychological Science 9(5), 331-340.
Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002), Primal Leadership: Realizing The
Power Of Emotional Intelligence. Harvard Business Press, Boston.
Call to Action
I will do what? By when?
Action Date
Signed___________________ Date______
Contact Information
Terry D. Everson
Chief Training Officer and Executive Coach
Everson Consulting, LLC
807 Sunrise Bay
Waunakee, WI 53597
[Link]@[Link]
(c) 608-225-3762
[Link]
[Link]/in/terryeverson
