SVKM’s

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES

POST GRADUATE DIPLOMA IN MANAGEMENT
Program: PGDM Trimester: VI
Course: Emotional Intelligence and Developing Competencies for
Code:
Organizational Performance
Teaching Scheme Evaluation Scheme
Classroom Practical/ Tutorials Credit Continuous Term End
Session Group work Evaluation Examination
(TEE)
20 Yes 3 50% 50%

Course Rationale:

Personal intelligence is essentially made of two significant components – IQ and EQ. IQ or Intelligence
Quotient refers to one’s cognitive abilities. EQ or Emotional Quotient on the other hand is about awareness
of self and others. Emotional Intelligence governs individual effectiveness in both personal and professional
arenas of one’s life. As much as cognitive learning can be acquired, the behavioral experts say that one can
also learn to be more emotionally effective. Emotional Intelligence has become highly relevant in the work
place today. Talent acquisition, management and retention define businesses today. Diversity of work force
& high reliability on technology brings with it both opportunities and challenges. Today organizations are
certainly looking at innovative ways of keeping their work force engaged, and enhance productivity. Creating
and building a high performance culture also calls for high levels of employee loyalty and result orientation.
This in turn makes it imperative for organizations to work on the wellbeing of the individual, the teams and
the work environment at large. An emotionally responsive leadership is successful in delivering the results
and harnessing the buy in from the varied stakeholders – namely employees, customers and shareholders.

Course Objectives:

1. To develop competencies of self-awareness

2. To practice ways of managing emotions, self-regulation competencies and changing self
3. To interpret the concept of Flow, Motivational competencies, Optimism and Hope
4. To develop competencies of empathy
5. To develop social competencies and explain use of verbal and non-verbal communication in EI

Learning Outcomes:
1. Comprehend EI, its framework and biology of emotions
2. Gain self-awareness competencies.
3. Demonstrate self-regulation competencies and practice self-control
4. Analyze flow, motivational competencies and goal setting
5. Comprehend empathy, and its competencies; apply verbal and non-verbal communication skills in social
settings

Prerequisite(s):
 NA

Pedagogy:
 Lectures, Case studies, Activities, Educational films, Psychological tests, Role Play, Article review

Textbook:
 Emotional Intelligence – Why it can matter more than IQ, Daniel Goleman, Bloomsbury, 1996

 Search Inside Yourself (Reprint) Chade Meng Tan, Daniel Goleman, Jan Kabat-Ziann, HarperCollins,
2014
Reference Books:
 Search Inside Yourself, Chade Meng Tan, Harper Collins Publishers, 2012

 Emotional Intelligence, 2e, Travis Bradberry, Jean Greaves, Talent Smart, 2009.
 Self-directed Behavior, 9e, David L. Watson and Roland G. Tharp, Content Technologies, 2017.

 Mindfulness Meditation, Jon Kabat – Zinn (e-book), Simon & Schuster Audio/Nightingale-Conant, 1995.

 Authentic Happiness, Martin E.P. Seligman, Nicholas Brealey Publishing, 2007.

Journals:
 Journal of Occupational and Organizational Psychology
 Research in Organizational Behavior
 Applied Cognitive Psychology
 Group Processes and Intergroup Relations
 Journal of Organization Behavior Management
 Organizational Psychology Review
 Journal of Applied Behavioral Science
 Journal of Managerial Psychology

Links to websites:
 http://www.danielgoleman.info/
 http://chademeng.com/
 http://www.talentsmart.com
 https://www.psychologytoday.com/
 https://psychcentral.com/

Evaluation Scheme:
 Assignment 20 %
 Case Analysis 20 %
 Class Participation 10%
 Term-End Exam 50 %
Total 100%

Session Plan:

Session Topics Learning Pedagogical Tool Textbook Chapters &

Outcomes Readings
1-2 Part A: Emotional Comprehend - Case: Textbook
Intelligence – EI, its When everything Emotional Intelligence –
Introduction & framework and isn’t half enough Why it can matter more
Framework biology of # R00213-PDF-ENG than IQ by Daniel
 IQ vs. EQ emotions Published 2000 Goleman
 Introduction to HBS Pg- 3-45; 289-300
EQ Article:
 Emotional What makes a leader
Intelligence at the #R0401H-PDF-ENG
workplace Published 2004
 Biology of HBS
emotions
  EI Framework
3-4 Theories of EI Appreciate and Class discussion Research Paper -
Contributions by - analyse the  Mayer, Salovey &
 Mayer and fundamental Caruso (2008).
Salovey theories of Emotional
 K. V. Petrides emotional Intelligence: New
 Daniel Goleman intelligence ability or eclectic
traits, American
Psychologist. pp. 503-
517. September 2008
 Mayer, Salovey &
Caruso (2004).
Emotional
Intelligence: Theory,
Findings and
Implications,
Psychological Inquiry,
Vol. 15,
no. 3
pp. 197-215
 Petrides K.V, Furham.
A, (2001).
Trait emotional
Intelligence:
Psychometric
investigation with
reference to
established trait
taxonomies, European
Journal of Personality,
No. 15, pp.425-448.
5 Erikson’s social Appreciate the Class discussion Research paper -
emotional development of Robert W.
development Hope, Roeser, Jacquelynne S.
 Hope, Will, Competence, Eccles, and Arnold J.
Purpose, Care and Love Sameroff, "School as a
Competence, in early stages Context of Early
Fidelity, Love, of life Adolescents' Academic
Care, Wisdom and Social-Emotional
Development: A Summary
of Research Findings,"
The Elementary School
Journal, Vol. 100, no. 5
(May, 2000): 443-471.
6-7 Part B: Self- Examine self- Psychometric Tests:  Textbook
Awareness and Self- awareness Emotional Quotient Emotional Intelligence
Assessment competencies Inventory – Why it can matter
 Self-Awareness more than IQ by
Competencies Daniel Goleman
 Emotional Pg- 46-55
Awareness  Article:
Managing Oneself
# 2312-PDF-ENG
Published 2008
HBS

8 Accurate self- Examination of Textbook

 Assessment and Self self through  Emotional Intelligence
confidence self-assessment – Why it can matter
more than IQ by
Daniel Goleman
Pg- 46-55
 Working with
emotional intelligence
by Daniel Goleman
pg- 54 – 72

Article:
Reawakening your passion
for work
# 9659-PDF-ENG
Published 2002
HBS
9 Part C: Self Demonstrate Case: Textbook :
Regulation self-regulation CEO who couldn’t Emotional Intelligence –
 Managing competencies keep his foot out of Why it can matter more
emotions – Self his mouth than IQ by Daniel
regulation; # R0612Z-PDF-ENG Goleman
Published 2006 Pg – 56-86
HBS
10 Instant  Appreciate Textbook:
Gratification – The the  Emotional Intelligence
Marshmallow importance – Why it can matter
Experiment of delaying more than IQ by
 Self-regulation - gratification Daniel Goleman
Competencies  Practice Pg – 56-86
 Changing Self – changing  Working with
Everyday tricks self emotional intelligence
by Daniel Goleman
Pg- 73-104
Article:
 The young and the
clueless
#2306-PDF-ENG
Published 2002
HBS
 Emotional Agility
# R1311L-PDF-ENG
Published 2013
HBS
 The focused leader
#R1312B-PDF-ENG
Published 2013
HBS
11 Mindfulness based Practice self-  The power of https://
stress reduction control and mindfulness- palousemindfulness.com/
(MBSR) mindfulness What you
practice grows
stronger
https://
www.youtube.co
m/watch?
v=B49Ls4gl07Y
&list=PLbiVpU5
9JkVbNfFyAG4S
 rC8NGnC0-
D4jg&index=1
 Doing time doing
Vipassana - A
film by Eilona
Ariel & Ayelet
Menahemi
https://
www.youtube.co
m/watch?
v=WkxSyv5R1sg
12 - 13 Part D: Motivation Analyze: Flow, Case: Textbook
– Achievement Motivational When the long time  Emotional Intelligence
Orientation competencies star fades – Why it can matter
 Flow and Goal setting # R0405F-PDF-ENG more than IQ by
 Motivational Published 2004 Daniel Goleman
Competencies HBS Pg - 86-95
 Goal Setting  Working with
 Optimism emotional intelligence
 Hope by Daniel Goleman
Pg- 105 – 129
Article:
 Primal Leadership
# R0111C-PDF-ENG
Published 2001
HBS
 How resilience works
# R0205B-PDF-ENG
Published 2002
HBS
14 - 15 Part E – Empathy Comprehend Textbook
empathy,  Emotional Intelligence
 Empathy stereotype threat – Why it can matter
Competencies and more than IQ by
 Stereotype threat competencies of Daniel Goleman
empathy Pg – 96-110
 Working with
emotional intelligence
by Daniel Goleman
Pg- 133-162
Article:
 The limits of
empathy
# R1601D-PDF-ENG
Published 2016
HBS
 If you can’t empathize
with your employees,
you’d better learn to.
# H039KF-PDF-ENG
Published 2016
HBS
 How Facebook uses
empathy to keep user
data safe
# H02U0U-PDF-ENG
Published 2016
HBS
16-17 Part F – Social Apply verbal Textbook
Skills communication  Emotional Intelligence
 Social skills in social – Why it can matter
Competencies settings more than IQ by
 Articulate Daniel Goleman
emotions using Pg. 111-126
language  Working with
 Verbal emotional intelligence
communication by Daniel Goleman
skills – Pg- 163-231
 Listening skills;
Asking Questions Article:
 Building Emotional
Intelligence of groups
# R0103E-PDF-ENG
Published 2001
HBS
 Social Intelligence and
the biology of
leadership
# R0809E-PDF-ENG
Published 2008
HBS
 Leadership that gets
results
# R00204-PDF-ENG
Published 2000
HBS
18-19 Non-verbal Apply non- Textbook
communication verbal  Emotional Intelligence
skills – communication – Why it can matter
 Body language; skills in social more than IQ by
 Signals you send settings Daniel Goleman
to others; Pg. 111-126
 It’s not what you  Working with
say, It’s how you emotional intelligence
say it. by Daniel Goleman
Pg- 163-231
Article:
 When giving critical
feedback, focus on
your non-verbal cues
# H03EOP-PDF-ENG
Published:2017
 Nonverbal cues get
employees to open up
or shut down
# H02JP2-PDF-ENG
Published 2015
HBS
20 Presentations on
Assignments