Keane Learning & Certification Institute

- Career Track, Training and Certification Framework

July 2010

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CONFIDENTIALITY STATEMENT
© 2009 Keane, The concepts and methodologies contained herein are proprietary to Keane Inc. Duplication, reproduction or disclosure of information in
this document without the express written permission of Keane is prohibited.

CONFIDENTIALITY STATEMENT
© 2009 Keane, The concepts and methodologies contained herein are proprietary to Keane Inc. Duplication, XX-123456 1
reproduction or disclosure of information in this document without the express written permission of Keane is prohibited.
Career Tracks – TIS – Technical Track
Grade Keane Title Functional Role Typical Entry Capability Criteria Exit Capability Criteria Certification(s)
Experience Requirements
(Months)
Intermediate at Level 1 in :
•Windows Administration
Junior •Unix Administration
Team Member •Network Administration TIS Certified
A&B Technical
(Operations)
0-12 None •Database Administration Jr Technical Executive
Executive •Storage Administration
•Process Management
•Communication Aspects
Expert at Level 1 in :
•Windows Administration
TIS Certified •Unix Administration
Technical Team Member Jr Technical Executive •Network Administration TIS Certified
1 Executive (Operations)
12-30 •Database Administration Technical Executive
•Storage Administration
•Process Management
•Communication Aspects

CONFIDENTIALITY STATEMENT
© 2009 Keane, The concepts and methodologies contained herein are proprietary to Keane Inc. Duplication,
reproduction or disclosure of information in this document without the express written permission of Keane is prohibited.
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Training and Certification
Grade Competency Requirements for Certification Certification Programs
Technology & Process Streams: TIS Certified Junior Technical Executive
 MS Windows Administration  Windows Administration
 Unix Administration  Unix Administration
 Database Administration  Network Administration
 Storage Administration  Database Administration
 Network Administration  Storage Administration
A&B  ITIL Awareness  ITIL Awareness
 Production Support  ISMS
 Service Desk and NOC  Communication Management
Tools:
 Configuration management tools (e.g. VSS)
 Enterprise/Service Management Tools (HP OV, BMC, CA, CISCO, EMC etc.)
Technology & Process Streams: TIS Certified Technical Executive
 MS Windows Administration  Windows Administration
 Unix Administration  Unix Administration
 Database Administration  Network Administration
 Storage Administration  Database Administration
 Network Administration  Storage Administration
1  Application of ITIL Processes  ITIL Foundation - Internal Certification
 Application of Production Support Methodologies  Production Support Case Study
Tools:
 Configuration management tools (e.g. VSS, Clear Case)
 Enterprise/Service Management Tools (HP OV, BMC, CA, CISCO, EMC etc.)
 Oracle and SQL Server tools etc.

CONFIDENTIALITY STATEMENT
© 2009 Keane, The concepts and methodologies contained herein are proprietary to Keane Inc. Duplication,
reproduction or disclosure of information in this document without the express written permission of Keane is prohibited.
3 12/7/21