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SIPOC
SIPOC
Bradlee J. Watson
MBA Student of Global Supply Chain Management
Marriott School of Management
Brigham Young University
Class Agenda
1. Welcome and Introductions
2. SIPOC Defined
3. How can SIPOC be used?
4. How It Works
5. An Example
6. In-class Exercise
7. Summary
SIPOC Defined
SIPOC is an acronym standing for
1. S = Supplier(s)
2. I = Input(s) & key requirements
3. P = Process
4. O = Output(s) & key requirements
5. C = Customer(s)
SIPOC Diagram Defined
Step 1
Step 2
Step 3
Step 4
Step 2: List all of the outputs from the process
Step 1
Examples
Services
Step 2 Products
Reports
Metrics
Step 3 Raw data
Step 4
Step 3: Identify the customers receiving the
outputs
Suppliers Inputs Process Outputs Customers
Step 1
Examples Examples
Services Internal
Step 2 Products External
Reports Vendors
Metrics End users
Step 3 Raw data Management
Downstream Process
Step 4
Step 4: List all of the inputs into the process
Step 1
Examples Examples Examples
Data Services Internal
Parts Step 2 Products External
Application Reports Vendors
Raw Metrics End users
materials Step 3 Raw data Management
Downstream Process
Step 4
Step 5: Identify the suppliers of the process
inputs
Suppliers Inputs Process Outputs Customers
Step 1
Examples Examples Examples Examples
Internal Data Services Internal
External Parts Step 2 Products External
Vendors Application Reports Vendors
Producers Raw Metrics End users
Management materials Step 3 Raw data Management
Upstream Process Downstream Process
Step 4
An Example: Mowing the Lawn
Mow the
Lawn
Trim the
Lawn
Clean-up &
Removal
Step 2: List all of the outputs from the process
Gasoline Bagged
Trim the grass
Yard Lawn
clippings
waste bags
Rake & Clean-up & Happy
broom Removal customer
Step 5: Identify the suppliers of the process
inputs
Suppliers Inputs Process Outputs Customers
Gasoline Bagged
Trim the grass
Yard Lawn
clippings
waste bags
Rake & Clean-up & Happy
broom Removal customer
In-Class Exercise
Brainstorm an in-flight or
planned project in your
organization
Step 1: Begin with your high-level process
map (Keep to 4-5 process steps)
Step 1
Step 2
Step 3
Step 4
Step 2: Brainstorm all of the outputs from the
process
Step 4
Step 3: Identify the customers receiving the
outputs
Step 4
Step 4: Brainstorm all of the inputs into the
process
Step 4
Step 5: Identify the suppliers of the process
inputs
Step 4
Summary
What we covered today
1. Defined SIPOC
2. Discussed how SIPOC can be used
3. Showed how it works
4. Demonstrated an example
5. Completed an in-class exercise
Reference Materials
Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma
Pocket Toolbook. New York: McGraw-Hill, 2005.
Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts
Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg.
54, 9 pgs
Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp
Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project
Selection. http://finance.isixsigma.com/library/content/c060322a.asp
David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC
Relationship. Wisconsin: Oriel Incorporated, 2006.