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Expanded Incident Lifecycle Slide ITIL

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Expanded Incident Lifecycle

MTTR - Mean Time To Repair or downtime

= MAINTAINABILITY

Response
Time Recovery time

Detection Repair Restore

Incident Diagnosis Recover Incident

Detection MTBF Mean Time

Repair time
Time Between Failures or Uptime
=AVAILABILITY & RELIABILITY

MTBSI Mean Time Between System Incidents = RELIABILITY

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