Professional Documents
Culture Documents
Communication Processes
Learning Goals
Explain the basic communication processes
of organizations
Understand the effects of verbal and
nonverbal communication
Distinguish between the functions and
dysfunctions of organizational
communication
Learning Goals (Cont.)
Discuss the features of listening, especially
of active listening
Describe ways to make communication
processes more effective
Understand the effects of new technology
on communication
Describe communication networks and the
roles that can emerge within a network
Overview
Introduction
The Basic Communication Process
Types of Communication
Functions of Organizational
Communication
Dysfunctions of Organizational
Communication
Listening
Overview (Cont.)
Active Listening
Improving Communication Effectiveness in
Organizations
Technology and communication
Communication Roles in Organizations
Communication Networks
International Aspects of Communication
Ethical Issues in Communication
Introduction
View of communication
Introduction (Cont.)
Quotation from opening of a classic work
describing an early communication theory
Heart of the definition is in the first
sentence
Communication in organizations tries to
affect behavior of at least one other person
Introduction (Cont.)
Organizational communication
Purpose, flow, and direction of messages and
media used for those messages
Another view of behavior in organizations
Message behavior: sending, receiving, and
giving meaning to messages
Introduction (Cont.)
Organizational communication
(cont.)
Happens over a pathway called a network
Formal: defined by formal organizational
positions; relationships among those positions
Informal: patterns of informal social
interaction; informal groups in the organization
Introduction (Cont.)
Organizational communication
(cont.)
Communication in any direction: downward,
upward, horizontal
Communication networks: interdependent,
interlocking, overlapping systems of interaction
The Basic
Communication Process
Sender
Decides what message to send
Encodes it using symbols he or she assumes the
receiver will understand
Converts message to a signal
Sends message over communication channel to
receiver