BODY LANGUAGE

IMPACT

7 % VERBAL (Conveyed through

words)
38 % VOCAL (intonation , pitch, pauses)
55 % NON VERBAL (body language)
Credibility
Travel Agents
Association of
Sri Lanka.
 eye contact
facial expression
gestures
posture and stance
use of space & props
eye contact
Why?
eye contact
How?
eye contact

How not to do it?

facial expression
Why?
facial expression
How?
facial expression

How not to do it?

gestures
Why?
 gestures
How?

NODS:

Neutral
Open
Defined
Strong
 gestures
How not to do it?
posture and stance
Why?
posture and stance
How?
posture and stance
How not to do it?
use of space & props
Why?
use of space & props
How?
use of space & props
How not to do it?
Trigger create
Deliver
instant
positive rapport and
something
emotions of value
trust