A Recap of the last session…

• Before That: “A for _____” 

• What did we learn?
• Did you see the accompanying videos? Did
you see movies?
• Are you ready for the talk?
• Who has read the course outline?
• Who can talk about ISC Symposium?
• What’s the feedback from students?
• What’s the feedback from the instructor?
 Session - 3
• Left-over of the last session

• Non-Verbal Communication
– Already so much has been ‘shown’ and shared!
• ‘Body Language shapes who you are’ : Video (S1 folder)
• ‘Non-Verbal Communication’ : Video (S1 folder)

– Yet, a formal session is well-deserved, because…

Every Communication is…

7% 38% 55%
Message
(Verbal Factors)
+ How you say it?
(Tone of Voice &
+ Accompanying
Non-Verbal
Modulation) (Visual Factors)
 Why Non-Verbal Communication?
• Today’s session is important, because
– End of ‘General Communication’ skills introduction
– Start of ‘Business Communication’ skills introduction (ref.:
answers on ‘Course Expectations’)

• Frankly, Is 7% of Message not of greater importance than

55% of Non-Verbal?
– Yes, it is because ‘Content is King’
– Then why do we care to understand the other 55%?
• Because, as logically-wired humans, we actually care!

• Why did I cross-pollinate videos in different folders?

– Communication is a Compound, not a Mixture!
– Attention on all 3 aspects is important on all occasions
 Non-Verbal Communication
• What is Non-Verbal Communication
– “Not involving Words”, wordless portion of the communication
through
• Gestures
• Signs
• Body Movements
• Facial Expressions
• Tone of Voice
• Choices of Colour, lighting, décor, fragrences
• Time of day, week, month, year
• Space!
• Style of writing
• Choice of words

• Yet, the most effective tools for Non-Verbal communication

are
– Smile & Silence

• Application of Non-verbal Communication is Scientific!

 Non-Verbal Communication
• Types (Jargon to Remember & Use)
– Meta-Communication
• Implied Meaning conveyed by the choice of words, tone of voice,
silence etc.

– Paralanguage
• Includes pitch (loudness) & modulation, and speech-breakers

– Kinesic Communication
• Involuntary … Body Movements (also called “Body language”) +
Facial Expressions + Dressing Etc.

– EXERCISE: Use these 3 words in your sentences

– Because you can now impress people with your technical knowledge on
Communication!
 Characteristics of Non-Verbal Communication
• Cues : Can be intentional or unintentional
– Say, style of handshake, Fist, Finger, Thumbs Up/Down
– Openness of the Shoulders while speaking

• Interpretation differs from person to person, and

remarkably in different cultures

• Dress/Clothing & accessories makes a huge

difference

• Ambience can give indications too

 Important aspects of Body Language
• Positive Gestures : You can think yourself
– What postures & movements symbolize a person who is
relaxed, confident and polite?

• Negative Gestures : You can think yourself

• What postures & movements symbolize a person who is nervous,
defensive, unconfident and a closed personality?

– Personal Space (Physical Distance is a good benchmark!)

• Public Zone
• Social Zone
• Friendly Zone
• Intimate Zone
 Power Posturing : new term & trend
• Makes the victim feel upset & nervous:
– Makes the target feel inferior
– Especially & deliberately done in Interview scenarios

• Let us take some examples! 

• Remember:
• Counter Power Posturing by staying calm, don’t feel hurt
• Do not look defensive, and do not counter attack as well
• Take longer to respond and increase gravity in your voice