Introduction to

Communication Skills

This course
Communication

• Communication is the art of transmitting massages, information,

ideas and attitudes from one person to another.
• Communication is the process of meaningful interaction among
human beings.
• Communication Is successful when the sender and the receiver
understand each other.
Types of Communication

• Verbal

• Non-Verbal
Verbal Communication

• Verbal is further classified into Written and Oral communication

that includes:
– Speech to exchange information with others
– Face to face Conversation
– Meetings, Interviews, conferences, and Speeches
– Phone calls
– Numbers, words, and Symbols.
Verbal Communication (cont.)
• Tone, quality and rate of speech carries more weight than the
words.
• Speech carries the emotions and meaning, regardless of the
content of the message.
• Words can mean different things, depending on the way they are
said.
• You can tell if a person is angry, happy or nervous by their tone of
voice.
Examples of Verbal Communication in Business

• Exchanging Ideas
• Understand diverse point of view
• Solve Problems
• Email writing
• Reports
None Verbal Communication
Most of our communication is non-verbal
(which is missing in emails and tweets)
– Facial expressions
– Eye contact
– Gestures
– Body language (maintain good posture)
– Proximity and touch (keep your distance)
Non-verbal communication (cont.)

• If our non-verbal communication does not match our verbal

communication messages can often be misinterpreted.
Facial expressions
Your face can show many feelings
Eye contact

• Maintaining appropriate eye contact when speaking with others

helps communication
• Your Eyes can show interest, understanding, happiness, confusion,
and fear.
• Be aware of cultural differences where this may not be
appropriate
Gestures

• Use physical gestures to emphasize important points

• If not moving at all may be boring

Be mindful of cultural differences Gestures can be Offensive

Waving Making a fist Thumbs up
Pointing Nodding Yawning
Waving
Making a fist
Nodding
Yawning
Body Language (Maintain good posture)
• A great deal of your (true) message can be communicated by your body
use
• To work effectively with others
you need to read body
language and ensure you
are not conveying the
wrong signals
Body Language (Maintain good posture)
Proximity and touch (keep your distance)

• Corona
• Breath
Organize your Message

• Start with what your Listener needs to Know

• Limit the amount of information
• Eliminate Unnecessary words
• Make your Messages relevant to your listener
• Take a direct approach
• Plan for short Breaks
Using Vocal Elements Effectively

When you speak you should sound powerful, Clear, and Engaging
Using Vocal Elements Effectively

Element Do Don’t
Speed • Speak quickly to excite your listeners Don’t speak only at one pace
• Speak slowly to Help your audience
absorb your words and ideas

Pitch • Raise the pitch of your Voice to ask a Don’t use very high or very low
question. pitch
• Lower the pitch of your voice to convey
authority and influence
Using Vocal Elements Effectively
Element Do
Volume • Raise the volume of your voice to
emphasize a word or phrase.
• Lower the volume of your voice to
dramatize an idea or help listeners
concentrate on your words.
Don’t
• Don’t speak so loudly that the volume is
uncomfortable for your audience
• Don’t speak so softly that your words are
difficult to hear

Flow (Pauses) • Pause occasionally to let listeners catch up • Don’t pause so long that the silence seems
with what you said unnatural

Articulation • Clearly pronounce each sentence, phrase, • Don’t overlook how you pronounce words
(Pronunciatio and word
n)
Why we are teaching you communications skills

• To develop and enhance your workplace skills by providing you with the
support, knowledge, and skills asked by employers and essential for personal
development and professional career success.
Why we are teaching you communications skills

• To prepare you for the company interview

• To help you in communicating with the company employees.
• To support you in continuing your practice at the company.
• To avoid any misunderstanding with Professors, company
colleague and your class mates and others....
• Will benefit you on the personal aspect and networking.
Exercise 01
H.W 01
Wish you the Best 