INTRO PRE-LAUNCH DOCUMENT WTT PLUS

20 Feb 2018

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Background

WTT Next generation developed based on project requirement for Integration &
CR parameter implementation tracker.

Cronos functionality & WTT (old) functionality are merged into one tracker
become WTT Next Generation

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Time Line

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New Function in WTT Plus

- Procedure Checklist Integrated in WTT Plus

- Built in Quality Issue Record and escalation system
- Built in IPM database (Search & attach to ticket)
- Built in ARQ Database (Search & attach to ticket)
- Built in chat room
- Merge Ticket WTT and Cronos
- Partner Company List (Ticket initiator & Actual)

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 New Function in WTT Plus – Checklist Procedure

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 New Function in WTT Plus – Quality Issue Record and escalation system

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 New Function in WTT Plus – Built in IPM database (Search & attach to
ticket)

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 New Function in WTT Plus – Built in ARQ database (Search & attach to
ticket)

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 New Function in WTT Plus – Built in Partner list

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Prerequisite scenario rule

• Requestor must submit WTT Plus minimum 0 day before execution

• Ticket will expired 3 days start from planned date (Email notification will be sent 1 day before expired)
and will be extended until 2x by initiate originator , for NPO CR can be extended by OSS
• Requestor must attach in ticket creation :
All complete document for execution (ROC/PES, datafill, Excel PCR) in ticket creation
PIC in field region : subcont / nokia , phone number
Clear Instruction (complete step if needed)
ARQ Number and status
Time forecast execution (shift1,2,3)
There is no option reschedule in ticket, recreate ticket for instead

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 Advantages and Disadvantages
Advantage for requestor:
• No need send email request
• Requestor can track ticket status , can access from anywhere (android and any browser), once there is change
information ticket status system will send notification email.
• Requestor will get more quickly response for PIC .
• Request can track history of activity in the past

Disadvantage for Requestor

• Small effort to create ticket for requestor, this effort same when requestor send email request creation

Advantage for NIC Telkomsel

• Resource efficiency (especially for Shift Leader)
• Optimize standby scheduling base on forecast from WTT

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Flow Integration/Upgrade/Reconfiguration/etc

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Flow NIC CM / OSS NPO

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 This is only illustration Manual WTT Plus

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Create The New Ticket

- From Intra Net use this Link : http://10.158.234.8:8080/

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DASHBOARD VIEW

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HOW TO CREATE TICKET -01

-Status  Pre Open

-Technology 2G/3G/4G/SRAN
-ARQ Number  ARQ will update in WTT by Emilinda
-Zone Based on Area
-IPM  Based on list or manual
-Forecast Time Execution Based on List
Due Date  Execution Time
Activity Description Preparation/Integration
Activity Type Base on WP Name
Subject  siteid, site name
Upload File  Datafill , PES, ROC ,etc
Description Describe detail activity then Submit Ticket
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WORKPACKAGE WTT FOR STANDART INTEGRATION

Type Activity Workpackage

Standard Activity 2G - Downgrade 2G - TI for TRX Downgrade 1800
Standard Activity 2G - Downgrade 2G - TI for TRX Downgrade 900
Standard Activity 2G - New Integration 2G - TI for New 1800
Standard Activity 2G - New Integration 2G - TI for New 900
Standard Activity 2G - New Integration 2G - TI for New Dual Band
Standard Activity 2G - Swap 2G - TI for Swap 900
Standard Activity 2G - Swap 2G - TI for Swap 1800
Standard Activity 2G - Swap 2G - TI for Swap Dual Band
Standard Activity 2G - Upgrade 2G - TI for TRX Upgrade 1800
Standard Activity 2G - Upgrade 2G - TI for TRX Upgrade 900
Standard Activity 3G - New Integration 3G - Telecom Implementation New Site
Standard Activity 3G - Swap 3G - Telecom Implementation for SWAP
Standard Activity 3G - Upgrade 3G - 3rd carrier activation
Standard Activity 3G - Upgrade 3G - 2nd carrier activation
Standard Activity 3G - Upgrade 3G - TI Work for Upgrade Module
Standard Activity 4G - New Integration 4G - Telecom Implementation (TI) for COLO LTE

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WORKPACKAGE WTT FOR NON STANDART INTEGRATION
Type
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
Non-standard Activity
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Activity
2G - Miscellaneous work
2G - Miscellaneous work
2G - Parameter Modification
2G - Parameter Modification
2G - Parameter Modification
2G - Parameter Modification
2G - Parameter Modification
2G - Parameter Modification
2G - Parameter Modification
2G - Rehoming
2G - Troubleshooting
3G - Miscellaneous work
3G - Miscellaneous work
3G - Parameter Modification
3G - Parameter Modification
3G - Parameter Modification
3G - Parameter Modification
3G - Parameter Modification
3G - Parameter Modification
3G - Rehoming
3G - Troubleshooting
4G - Miscellaneous work
4G - Parameter Modification
Workpackage
2G - Data Supply
2G - Delete unused DB
2G - Feature Activation Upgrade SW
2G - Migration Packet Abis
2G - Parameter Modification
2G - GPRS_GBoIP_PCU_NSEI Rebalancing
2G - Inject Licence (BSC level)
2G - ET Shifting
2G - EDGE Activation
2G - Rehoming
2G - Troubleshoot
3G - Data Supply
3G - Delete unused DB
3G - Inject Licence
3G - Parameter Modification
3G - Transmission feature activation
3G - Licence Downgrade
3G - NPGE Rebalancing
3G - Feature Activation
3G - Rehoming
3G - Troubleshoot
4G - Data Supply
4G - Parameter Modification
Status Ticket

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Work Flow Of Each Ticket

• Regional Project Initiated the Ticket Create, start with fill in the form that available for
the engineer field with status : PRE OPEN
Create for TICKET
Normal in ENGINEER • Shift Leader Assign to NIC Team Member On Duty
PART

• When in dash Board of NIC TEAM will received the ticket that dispatch by Shift Leader
Team, with status ASSIGNED, next process are from ASSIGNED  IN PROGRESS 
Process next Step in Closed
OSS TEAM that already
dispatch from SL • Next after the OSS team done their Job do the Update status in CRONOS

• If OSS Team shift finished and Ticket still in progress/Open, they ask SL to Handover
OSS Team/SL Hand
Ticket to next shift/closed ticket
Over to next Shift

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Display for Engineer Dash board Page

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 THANK
YOU

Q&A

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