MANAGERIAL SKILLS

1. Conceptual skills: deal with ideas

2. Human skills: deal with persons
3. Technical skills: deal with job
 Conceptual skills
• Ability to see organization as a whole
• Ability to recognize interrelationship among
different functions
• Used in Planning and Strategy formulation
• Helps to recognize the various situational
factors
• Helps to see the ‘big picture’ of organization
 Human Skills
• To achieve cooperation
• To Resolve conflicts, motivate, lead and
communicate effectively with others
• Equally important at all levels
 Technical Skills
• Refers to specialized knowledge in handling
methods, processes, and techniques of
specific jobs
• Most important at lower level and less
important at upper level
 Managerial Roles
• Interpersonal Roles
1. Figurehead Role
2. Leader role
3. Liaison Role
• Informational Roles
1. Monitor Role
2. Disseminator Role
3. Spokesperson Role
• Decisional Roles
1. Entrepreneur Role
2. Disturbance Handler Role
3. Resource Allocator Role
4. Negotiator Role
 Interpersonal Role
• Figurehead Role:
1.Carries out a variety of Social, Legal, and
Ceremonial duties:
• Bestow honors
• Sign documents
• Receive visitors
• Make speeches
 Leader Role
1. Describes manager’s relationship with its
subordinate:
• Hire, train, and motivate
• Legitimize the power of subordinates
• Bring the need of subordinate in accord with
those of organization
 Liaison Role
• Serves as a liaison between the organization
and outside contacts.
• Maintain relationship with other organization,
government, industry groups etc
• Deals with people outside organization
 Informational Roles
• Monitor :
1.Observes, collects and reviews data
2.Continually seeks and receives relevant
information in order to be well informed
 Disseminator Role
• Passes on important information to
subordinate
• Transmits information and judgment about
internal and external environments
 Spokesperson Role
• Act as representative of the organization
• Engage in public relation
• Represent the organization in dealing with
customers, suppliers, government
departments etc
 Decisional Roles
• Entrepreneur Role:
1.Initiate changes
2.Authorizes action
3.Set goals
4.Formulate plans
5.Looks for problems and opportunties
 Disturbance Handler Role
• Handles conflicts and complaints
• Takes charge when organization faces major
disturbances and crisis.
• Counters actions of competitors
 Resource Allocator Role
• Set priorities
• Approve budgets
• Designs organization
• Allocate authority
• Approve schedules and promotions
 Negotiator Role
• Work out on agreements
• Takes charges whenever organization has to
enter in a crucial negotiation
 Situation
A newly appointed manager has come to you for
advice. ”I have taken over a team of 10 people,
” he says. “the previous manager was lenient
and never complained when they failed to do
what they’d promised, or missed deadlines. I’m
trying to change this, but they think I’m being
unreasonable and strict. How can I turn the
situation around?”
 Answer
1. Explain why the people in the team regard
their new manager’s behavior as
“unreasonable and strict” .
2. To resolve the problem, what should the
manager do?