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21st Century Organisations

Leadership

From... To...

Hierarchy/spans of control Flat structure/distributive


leadership/collaboration

Command/instruct Influence/engage

Fix problems Explore possibilities

Certainty and clarity Complexity and ambiguity


Workforce
From... To...
Position descriptions Areas of skill/passion/safe
harbours

Standardised up-skilling Personalised learning

Standardised employment Flexible/adaptable employment


arrangements arrangements

Employees = resource cost Employees = asset/partners

Eliminating difference Embracing difference to create


value
Strategy and structure

From... To...

Individualised manager/employer Team based relationships


relationships

Targets/outputs/detailed strategy Work aligned to organisational


dominate purpose and value creation

Formal defined structure Informal and changing networks


and teams
Processes, procedures and
culture
From... To...

Low trust High trust

Roles/processes/procedures Processes and procedures ‘in the


dominate background’

Little emphasis on culture Culture drives behaviours,


systems and processes

Knowledge transfer Information management


Clients, markets and community
From... To...
Clients = sales opportunities Clients = partners

Community = sales opportunity Community = partners

Philanthropy + social Joint company and community


responsibility value creation

Environment = resource Environment = productivity driver

Local marketplace Global marketplace

Contracts/suppliers Alliances/partnerships/
collaboration/relationships

‘Do to’ ‘Do with’


Organisational purpose

From... To...

Transactional Transformational

Top down command Shared understanding

Value = short term profit Value = profits + societal value

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