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  • Philippine Long Distance Telephone Company

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    レイノ ジョジャナ
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    PLDT is the largest telecommunications company in the Philippines, with principal business groups in fixed line, wireless, and ICT. It is considered the most known internet service provider due to its wide coverage. However, PLDT faces issues like unreliable internet connection, poor customer service, lack of physical stores, and lack of commitment to service quality. Recommendations include providing faster service, reducing network problems, increasing bandwidth capacity, expanding accessibility, issuing guarantees to customers, and regularizing employees.

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    PLDT is the largest telecommunications company in the Philippines, with principal business groups in fixed line, wireless, and ICT. It is considered the most known internet service provider due to its wide coverage. However, PLDT faces issues like unreliable internet connection, poor customer service, lack of physical stores, and lack of commitment to service quality. Recommendations include providing faster service, reducing network problems, increasing bandwidth capacity, expanding accessibility, issuing guarantees to customers, and regularizing employees.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    5 views7 pages

    Philippine Long Distance Telephone Company

    Uploaded by

    レイノ ジョジャナ
    PLDT is the largest telecommunications company in the Philippines, with principal business groups in fixed line, wireless, and ICT. It is considered the most known internet service provider due to its wide coverage. However, PLDT faces issues like unreliable internet connection, poor customer service, lack of physical stores, and lack of commitment to service quality. Recommendations include providing faster service, reducing network problems, increasing bandwidth capacity, expanding accessibility, issuing guarantees to customers, and regularizing employees.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Philippine Long

    Distance Telephone
    Company
    Ablaza, Kyla
    C a t a b ay, A b e ga i l
    Kitane, Carlo
    Naaman, Paula
    Reyno, Jojahna
    S a l a h ay, J u n m a r k
    PLDT INC.

    The largest telecommunications


    and digital services company in
    the Philippines. It is also
    considered to be the most
    known internet service provider
    because of its wide coverage.
    About PLDT
    Its three principal business
    groups—fixed line, wireless and
    information and communication
    technology.

    Add a footer 3
    FR
    WEAK LINKS AND PROBLEMS
    PLDT INC.

    • unreliable and unstable provision of internet


    connection

    • poor customer service

    • lack of physical store presence

    Add a footer 4
    FR
    WEAK LINKS AND PROBLEMS
    PLDT INC.

    • lack of commitment to the quality of service and


    availability

    • non-regularization of over 7,000 workers or


    employees

    Add a footer 5
    FR
    RECOMMENDATION
    PLDT INC.

    • provision of fast and efficient service to


    customers
    • focus on being a market-driven company
    • reduce network problems

    Add a footer 6
    FR
    RECOMMENDATION
    PLDT INC.

    • increase the capacity of bandwidth


    • expand and extend accessibility to
    customers
    • issue guarantees to customers
    • regularize employee

    Add a footer 7

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