Presented by: ROSALINDA ORTIZ

Experience the eFax Difference

 With eFax, you'll get a local or toll-free fax number that's tied to your
email. Send and receive faxes as email attachments. None of the
typical fax machine problems. It's an affordable faxing solution for all
of your business or personal needs.
 Look more professional — choose the location for your 
local fax number or choose a toll-free fax number fax number
 Respond faster — send and receive faxes as email attachments
 Save money — cut the cost of a machine, extra phone line, and high-
priced long-distance charges
 Go wireless — read faxes as either TIF or PDF files on your PDA
It’s just easy as 1-2-3…

1. Create an account by logging to

https://www.efax.com/en/intl/efax/signup2?
rqcp=1
2. Register for eFax number through live sales
chat or call customer service.
3. Log-in to your email account.
How do I open my faxes?
 As an eFax Plus customer, you have the
option to open your messages two ways. You
can open your faxes through your email or
you can log in to your eFax Plus account and
retrieve your faxes through eFax Message
Center.
Opening faxes through your
email.
 Log into your email account.
 Open the email message from inbound@mail.efax.com.
 Double-Click on the attachment.
 If you are using an email client, such as Outlook or Outlook
Express, please Double-Click on the attached file to view your fax.
 If you use a mail program, such as AOL or CompuServe, you may
be asked to save the file to a directory before opening it.
 If you are using a web client, such as Yahoo! or Hotmail, please
refer to your email provider’s online help section for more details
how to open attachments.
Note:
Faxes received in .EFX format can only be opened with eFax Messenger
Software.
Opening faxes through eFax
Message Center.
 Log in to your eFax account.
 Click on the link that says eFax Message Center.
 Any faxes that you have received in the last
twelve months will be stored in Message Center.
 To open a fax, Double-Click on
the Subject line. Open the fax by clicking on
the File Name at the bottom of the screen. Once
the fax is open, you can click
the Download button and save the fax to your
computer.
How do I download and install
eFax Messenger?
Windows 2000/ME/XP/Vista
1. If you would like to download eFax Messenger, please visit
the eFax Download Page and follow the instructions below:
 Click on the link that says Download Messenger for
Windows or click the red button that says Download which is
located next to the Windows icon.
 A window will appear and ask if you would like to Open or Save the
file. Select Save.
2. When prompted to select a destination for the download,
select Desktop and click OK.
3. When the download is complete, click Close.
4. Find the file msgrplus.exe on your desktop and open the
file to begin installation.
 The eFax Messenger Setup window will appear.
5. Once you have read the eFax License Agreement, click Next.
 The Setup Type window will appear next. Here you will determine whether
you would like to install eFax Messenger using the quick, Recommended
option or if you would like to use the Custom option which allows you to
tailor eFax Messenger to your needs. If you would like to select a language
other than English for installation, please select the Custom option. If you
select the Recommended option, a wizard will guide you through the
installation process.
 A progress window will appear, showing you the progress of the
installation.

6. Once installation is complete, enter your eFax Number and PIN, and click

OK.

If your eFax number and PIN have been have already been entered, click OK 
toValidate your account. Once your information has been validated, eFax
Messenger will open automatically.
To download and install eFax
Messenger for Mac:

 Go to the eFax Download Page and click

on Download Messenger for Macintosh.
Once efaxsetup3.dmg has been
downloaded, Double-Click on the file and
drag the eFax Messenger icon to your
applications folder.
 "Outlook Express removed access
to the following unsafe attachments
in your email"
This error is caused by a security setting in
Outlook Express 6. To disable the blocking
option, please follow the instructions below:

 From the Outlook Express menu, click Tools,

then Options.
 On the Security Tab, Uncheck the box that
says, "Do not allow unsafe attachments to be
saved or opened that could potentially be a
virus."
 Click OK.
I was sent a multi-page fax but I can
only see one page. Where are
the other pages?
 If you are viewing your faxes in an Imaging
application or Windows Picture and Fax
Viewer, you may only see one page but you
can skip through the pages easily. Please find
the box on the Imaging toolbar that contains
the Page Number. Simply click the arrows
to Skip Forward or Back through your fax.
How can I change my fax file format
for receiving Faxes?
You can view your incoming faxes in three
different formats:
 EFX which can be viewed through your eFax
Messenger software
 TIFF which supports multi-page images. A TIFF
file is denoted by the .tif extension and can be
opened in many programs, including Imaging
(the default Windows TIFF viewer) and eFax
Messenger.
 PDF which can be viewed with the Adobe
Acrobat Reader software. A PDF file is denoted
by the .pdf extension.
You can switch between these formats by following the
instructions below. Please bear in mind that your new
settings will apply only to new fax messages.

Please follow these steps to change the your fax file format:

 Log in to your eFax account.

 Click on the link that says Preferences.
 Click the Fax Options tab.
 From the Fax File Format scroll-down and choose the
format in which you would like to start receiving your
faxes.
 Click Update. Your faxes will now arrive to you in the new
format.
How can I convert an existing .efx
file to another file format?
To convert an existing .efx file to a
.tif or .pdf, please follow the below
steps:

 Open the .efx file in eFax Messenger.

 From the top menu bar, select File, then Export.
 Select "Black and White TIFF (*.tif)" from the Save
as type drop-down.
 Modify the Save in location to Desktop and
click Save.
You can also select "JPEG Files (*.jpg)" in step 3;
doing so will extract each page of your fax as a
separate .jpg file.
How can I open my .tif files using
eFax Messenger?
A TIFF file, denoted by the .tif extension, can be opened with many programs,
including Imaging (the default Windows TIFF viewer) and eFax Messenger.

If you don’t wish to use Windows Imaging, you can set your File
Associationto eFax Messenger, by performing the following steps:

 Save the fax to your Desktop.

 Find the fax file on your Desktop and Right-Click on it.
 From the menu that appears choose Open With…. This will bring up a list of
all available programs.
 Select Choose Program from the list.
 Browse through the list of available programs and choose eFax Messenger.
 Check the box that says, "Always use the selected program to open this
kind of file."
 Click OK.
When you open your .tif files, they will be automatically displayed in eFax
Messenger.
How do I open my faxes on a Mac
computer?
As an eFax Plus customer, you can open
your faxes two ways:
 Your faxes are sent to you in the form of an email
attachment to the email address on your account. Click on
the Attachment in the email message from eFax and your
faxes should open automatically in Preview.
 Your faxes are sent to Message Center. Log in to your
account, clickMessage Center and you will be able to view
all of your faxes received within the last twelve months.
You can Read your faxes, Save your faxes orForward them
to a separate email address(es). When you open the file
attachment, preview will automatically open. You will see
the first page of your fax in the main window. If you would
like to view the other pages clickDrawer to view the
thumbnails.
"Failed to open document."
If you received an error while opening a fax
through your email, the file may not have been
sent through your email correctly. If you
receive this error, please do the following:

 Log in to your eFax account.

 Click on the link that says Message Center.
 Find the fax you were unable to open through your
email. Open the fax by clicking on the Subject line.
 You can Open the attachment by clicking on the file
name at the bottom of the window or you can
download the fax to your computer by clicking on
theDownload button.
Why are my faxes difficult to read?
 The fax message you receive is identical to
what was sent by the sender of the fax. If the
quality of your fax is poor, it is likely a
problem on the sender's end. Please have the
sender resend the fax using a higher
resolution on their fax machine, such as
Photo Mode.
Receive / Send Faxes
Someone sent me a fax. Why haven't
I received it?
There are a few reasons you may not be
receiving your fax messages:

 Your email provider is experiencing problems: Occasionally,

your email provider can experience problems sending certain
files through to your email. Because your faxes are sent to your
email as attachments, this may cause a problem with delivery. If
this problem occurs, you can log in to your eFax Plus account and
click the link that says eFax Message Center. You can read all of
the faxes you have received in the last twelve months in Message
Center. You can Open the attachment by clicking on the File
Name at the bottom of the window or you can download the fax
to your computer by clicking on the Download button.
 The sender has the wrong fax number: Occasionally a sender
will send to the wrong fax number. If you have not received a fax
you were expecting, please have the sender check the number
and try again.
How can someone outside of my
country send me a fax?
 If someone outside of the country would like
to send you a fax, have him or her follow the
instructions as follows:
 For example, if you have a UK number, the
person faxing you needs to drop the local
dialing code "0" and they need to add the
country code "44".
 The number (0)20 7555 1234 would become
442075551234. They will also need to enter
the international dialing code before they
enter the number.
How do I know when someone sends
me a fax message?
When someone sends you a fax, the message is
delivered to the email address on your
account. Please see the information below
for more details:
 Your faxes will come from the email address
inbound@mail.efax.com.
 The subject line of your email will be Fax
Received From (Fax Number).
 Your faxes are also delivered to your eFax
Message Center account. If you log into your
eFax account and click on the eFax Message
Center link, you will be able to view all new and
saved faxes. Faxes are received and stored for up
to one year or until you delete them.
Why is my eFax number busy or not
answering?
 If someone is unable to send faxes to your
eFax number, please ensure that the sender is
dialing the correct number and they are
prefacing the number with the required
dialing codes. Please remember that
numbers beginning with 0870, 0871 or 0845
may not be able to receive faxes from senders
outside of the United Kingdom.
 If your eFax number is working but a
particular caller cannot reach you, the caller
may have a problem with their local or long-
distance phone carrier.
 If all else fails, dial the number yourself. If you
can connect to the number, anyone should be
able to connect and send a fax to you.
 If your number is unreachable from all areas,
we may be experiencing a temporary
problem. It is likely that our Operations team
has already been made aware of the issue and
you can expect it to be resolved shortly.
However, if you are experiencing a prolonged
outage that is not listed on our 
System Status page please contact Customer
Service: helpuk@mail.efax.com
Can I have a fax in my activity log
resent?
 If you have deleted a fax you received through
your email but you would still like to access
the file, please log in to your account and click
the link that says eFax Message Center.
Message Center allows you to open, save or
forward via email any faxes you have received
within the last twelve months.
 You can Open the attachment by clicking on
the File Name at the bottom of the window or
you can download the fax to your computer
by clicking on the Download button.
Can anyone send me a fax or must
they be eFax subscribers?
 Anyone can send a fax to your eFax Number.
Potential senders do not need to be eFax
subscribers.
Can I reply to a fax message I
received?
Your faxes are sent to your email from
inbound@mail.efax.com. If you click "Reply" in
the email you received from eFax, the message
will be sent back to eFax as undeliverable.

If you would like to send a response to the fax you

received, please follow the instructions below:
 Make any necessary changes to the file
and Attach it to a new outgoing email message.
 In the To: field, enter the recipients Fax
Number including country code, city code and
fax number @efaxsend.com.
 For example, if you wanted to send to the UK
fax number (0)20 7555 1234 you would do the
following:
 Drop the "0".
 Add @efaxsend.com.
 The UK number (0)20 7555 1234 would be
written as:442075551234@efaxsend.com
where (44) equals the Country Code, (207) the
city code, and (555-1234) equals the fax
number.
 Enter the text of your cover page in the body
of the email and click Send.
Can I send fax messages?
Yes, as an eFax Plus customer you can send
three ways. For more information, please
click on the links below.
 Send Faxes through your email
 Send Faxes through eFax Messenger
 Send Faxes through the eFax Website
Send Faxes through your email
 To send a fax through your email, please follow the directions below:
 Open an outgoing email message. In the To: field, enter the
recipients Fax Number followed by @eFaxsend.com.
 For example, to send to the UK number (0)20 7555 1234, you would
enter 442075551234@efaxsend.com , where (44) equals the Country
Code, (207) the City Code, and (5551234) equals the fax number.
 Attach the file(s) that you would like to send to the outgoing email
message.
 The body of the email works as your cover page. If you would like to
include a cover page, please enter the text in the body of the email
message.
 Click Send.
 Once the fax has been sent, you will receive a Send Receipt via email
confirming transmission.
Send Faxes through eFax Messenger
 If you would like to send a fax using eFax Messenger, please ensure that
the eFax Messenger is installed on your machine.
 To Send a Fax through eFax Messenger 4.2
 Locate the Compose Fax Icon on your desktop.
 Double-click on the file to open the Compose Fax template.
 When the Compose Fax template appears, enter the
recipient’s Contact Information, such as their Name and
their Company, if applicable.
 Enter the destination Fax Number. Verify that the proper Country
Code is selected above.
 Click on the Add button to include the person in the list of recipients.
 If you would like to send a cover page with your document, enter
theSubject and Message in the fields provided.
 Next, select the document(s) that you would like to send. In
theAttachments field, click the Attach button at the bottom of the
screen to locate the files you would like to upload.
 Click Send Fax.
Send Faxes through the eFax Website
 Log in to your eFax account.
 Click Send A Fax.
 Select the Country Code of the number you would like to send to.
 Enter the Fax Number of the recipient.
 Please Note:
 When sending through eFax, it is not necessary to include the "0"
before the fax number. For example, if you wanted to send a fax to
the UK number (0) 20 7555 1234, you would select the UK (44) from
the Country Code list and type the number 2075551234 in the Fax
Number field.
 Enter the Name and Company of the recipient.
 Type the Subject and your Cover Page message in the fields
provided.
 Next, select the document(s) that you would like to send.
Click Browse to find the file(s).
 Click Send when the form is complete.
How do I send a fax through my
email?
To send a fax through your email, please follow
the directions below:
 Open an outgoing email message. In the To: field, enter the
recipients Fax Number followed by @eFaxsend.com.
 For example, to send to the UK number (0)20 7555 1234, you would enter
442075551234@efaxsend.com , where (44) equals the Country Code,
(207) the City Code, and (5551234) equals the fax number.
 For a complete list of Country Codes, please click HERE.
 Attach the file(s) that you would like to send to the outgoing email
message.
 The body of the email works as your cover page. If you would like to
include a cover page, please enter the text in the body of the email
message.
 Click Send.
Once the fax has been sent, you will receive a Send Receipt via email
confirming transmission.
Please Note:
 In lieu of using email to send your faxes, you also have the options of
sending via eFax Messenger or the eFax website.
How do I send a fax through eFax
Messenger?
 If you would like to send a fax using eFax
Messenger, please ensure that the eFax
Messenger is installed on your machine.
To Send a Fax through eFax Messenger 4.2
 Locate the Compose Fax Icon on your desktop.
 Double-click on the file to open the Compose Fax template.
 When the Compose Fax template appears, enter the recipient’s Contact
Information, such as their Name and their Company, if applicable.
 Enter the destination Fax Number. Verify that the proper Country
Code is selected above.
 Click on the Add button to include the person in the list of recipients.
 If you would like to send a cover page with your document, enter
theSubject and Message in the fields provided.
 Next, select the document(s) that you would like to send. In
theAttachments field, click the Attach button at the bottom of the
screen to locate the files you would like to upload.
 Click Send Fax.
Please Note:
 In lieu of using eFax Messenger to send your faxes, you also have the
options of sending through your email or the eFax website.
How do I send a fax from eFax.com?
 Log in to your eFax account.
 Click Send A Fax.
 Select the Country Code of the number you would like to send to.
 Enter the Fax Number of the recipient.

Please Note:
 When sending through eFax, it is not necessary to include the "0"
before the fax number. For example, if you wanted to send a fax to
the UK number (0) 20 7555 1234, you would select the UK (44) from
the Country Code list and type the number 2075551234 in the Fax
Number field.
 Enter the Name and Company of the recipient.
 Type the Subject and your Cover Page message in the fields
provided.
 Next, select the document(s) that you would like to send.
Click Browse to find the file(s).
 Click Send when the form is complete.
How do I type an international fax
number if I am in the UK?
Faxing via email:

 Add the Country Code for the number you would like to

send to.
 Do Not include an international dialing prefix.
 Keep the Area Code or City Code (as in the example
below, 212).
 Drop any spaces or non-numeric characters.
 Add @efaxsend.com.
 The number 1 (212) 555-1234 becomes
12125551234@efaxsend.com
Faxing through eFax Messenger:

 Select the fax destination country from the country

pull-down (United States : 1.)
 Keep the area code or city code (212 in the example
below.)
 For the US fax number (212) 555-1212 you would type
2125551212.
 Note: You do not need to add the country code.
Messenger adds it automatically when you choose the
country.
Sending a fax through eFax.com:

 Select the fax destination country from the

country pull-down (United States : 1.)
 Keep the area code or city code (212 in the
example below.)
 For the US fax number (212) 555-1212 you would
type 2125551212.
 Note: You do not need to add the country code.
Messenger adds it automatically when you
choose the country.
How can I make sure the faxes I sent
were successful?
 When you send a fax you will receive a Send
Receipt to your email confirming
transmission. You also can log in and view the
send activity log.
 You can view your sent faxes in eFax
Messenger under the Sent Faxes link located
on the right-hand side of the screen.
Can I resend a fax?
Yes. If you sent the fax through your email, the outgoing
message should be saved in your Sent Items.
If you sent the fax through eFax Messenger 4.0 or higher:

 Open eFax Messenger and click the link that says Sent

faxes.
 Select the fax that you would like to resend
and Double-Click to open.
 Click the Resend Fax button on the eFax Messenger
toolbar at the top of the screen. The compose fax
window will appear. You
can Add newRecipients, Edit or Remove former Recipi
ents, or Add newAttachments at this time.
 When you have completed your new fax, click the Send
Fax button on the eFax toolbar.
 "The fax you recently sent through
j2 to [...] did not go through because
your email address is not registered
for this service."
This error occurs when a user sends a fax from an email
address that is not registered for sending faxes. If you
have received this error, please follow the directions
below:

 Log in to your eFax account.

 Click Preferences.
 Click on the Send Options tab.
 Please make sure that the email address you would
like to send from is listed in the Send Addresses field.
 If you need to add a Send email address, please enter
the email address in the Add Send Address field and
click Add Address field and click Add.
Login & PIN
How do I log into my account?
 Enter your eFax Number (international
access code and/or area code first) and PIN in
the space provided.
 For assistance with your lost login
information, please write to:
helpuk@mail.efax.com
I cannot log into my account.
 If you do not remember your eFax number
and/or PIN. Click Submit. You will be sent
your login information in a separate email
message.
Preferences & Settings
How can I change my PIN?
 To change your PIN, please log in to your
account, go to Profile and clickChange PIN.
How do I change the email address
on my account?
On an eFax Plus account there are three places you can
update your email address.

 Contact email address. Log in to your eFax account. The

contact email address is located under Profile. Any
updates concerning your account will be sent to this
email address.
 Inbound email address(es). You can receive faxes to up
to 5 email addresses on an eFax account. To update your
inbound email address(es) log in to your account and go
to Preferences then select the Receive Options tab.
 Send email address(es). You can send from up to 5 email
addresses on an eFax account. To update your send email
address(es) log in to your account and go to Preferences,
then select the Send Options tab.
How do I change my billing
information?
 To update your billing information please 
log in to your account and click on
theBilling link.
Products
What is the difference between eFax
Free, eFax Plus, and eFax Pro?
 eFax Free is a limited account. When you sign up for eFax
Free, you are provided with:
 a non-local number to which you may receive faxes. You cannot
send faxes with eFax Free.
 Your faxes can be stored for up to 30 days in eFax Message
Center.

 With eFax Plus, you are provided with:

 a local or toll-free number
 you may send and receive faxes
 your faxes can be stored for up to one years in eFax Message
Center.
 With eFax Pro, you are provided with:
 all the services of eFax Plus with the ability to store documents for
two years
 Voice mail.
What is eFax Messenger?
 eFax Messenger is a free application that you
can use to view your faxes. If you sign up for
eFax Plus or eFax Pro you can also send faxes
through eFax Messenger.
Pricing
How much does eFax Plus cost?
Setup fee Waived with 30-day trial!
Subscription fee $12.95 (USD) per month.  First 30 days
free!
Receiving faxes Up to 130 pages per month 1
Sending faxes Competitive Low Rates 2
How much does it cost to send a fax?
 Outbound faxing charges are not included in
your regular monthly fee.
 They are debited from a separate prepaid
balance and your re-order amount is billed to
your credit card whenever your usage balance
drops below 1.00 GBP.
SPAM Faxes
How can I stop unsolicited faxes to
my eFax Plus account?
 If you believe that you are in receipt of a junk
fax, please do the following:
 If the fax contains any information that will
allow you to Unsubscribe, please do so.
Miscellaneous Questions
I already have a fax number. Can I
still use the service?
 When you sign up for eFax, you are assigned
a number that is provisioned from our pool of
numbers. If you have an existing fax number
that you would like to use, you can have your
existing fax number Forwarded to your eFax
number and still receive all of your faxes to
your email.

Please Note:
 Your phone company will need to forward the
number. eFax does not offer any forwarding
services.
Scan Troubleshooting Guide
Problem: eFax Messenger Will Not
Scan
1. In eFax Messenger, click on Tools and Select User
Settings. Please make sure you are in eFax Edit
Mode.Click on the Scan Options tab.
 Select the desired Scanner Driver from the list.
 Make sure Display Settings before Scanning is checked.
 Make sure Native Transfer is Not checked.
 Click Next twice, and then Finish.
 Click on the File and select Scan.
 Is the Problem Fixed?
 YES: You are finished.
 NO: Were multiple scanner drivers listed under Scan
Options?
 YES: Repeat Steps 1.a through Steps 1.c for all listed drivers.
 NO: Continue to Step 2.
2. Open up MS Word or similar office
application, and type a simple test
sentence.Go to File and choose Print from
the menu
 Select eFax as your Printer
 Does the document appear in eFax
Messenger?
 YES: Continue to Step 3.
 NO: Your installation of eFax Messenger is
Corrupt. Please uninstall and reinstall eFax
Messenger.
3. Open up your Internet Browser, and download TWACK,
the TWAIN driver test application at: 
http://www.twain.org/devfiles/twack.zipNOTE: This
download is a .zip file, and you may need to download a
program such as WinZip (readily available for a free trial at 
www.download.com) to open it.
 Once the download is complete, Install TWACK by double
clicking the Twack_32.exe file.
 Open up the TWACK program.
 Click on Select Source from the File Menu.
 Highlight the desired Scanner Driver from the list and click Select.
 Click on Acquire… from the File Menu.
 Does scanning work with the TWACK program?
 YES: Continue to Step 4.
 NO: Your TWAIN driver is not working properly. Contact your Scanner
manufacturer, or reinstall the scanner software.
4. Check for Updates to your Scanner
Driver and Software. Download the newest version
available. Uninstall the old version first, then Install the
updated version. Below are some helpful links:HP Support
and Drivers: 
http://welcome.hp.com/country/uk/en/support.html
 Lexmark Drivers and Downloads: 
http://downloads.lexmark.com/cgi-perl/downloads.cgi
 Epson Support: http://www.epson.co.uk
 Canon Drivers and Downloads: 
http://software.canon-europe.com/
 Once the new scanner driver is installed, select Scan in eFax
Messenger. Does this solve your Problem?
 YES: You are finished.
 NO: Uninstall and reinstall eFax Messenger.
How can I cancel my eFax Plus
account?
 Should you wish to cancel your account,
please call Customer Support, at 0870-711-
2211 (Monday to Friday, 8am to 5pm GMT).
Please note that your account will remain
active until your cancellation request is
confirmed.
If I downgrade from eFax Plus to
eFax Free, do I get to keep my
number?
 If you do not want to keep your eFax Plus
account, you cannot keep your eFax Plus
number. eFax Plus numbers cannot be
converted to an eFax Free account.
How do I uninstall eFax Messenger?
(Advanced)
To completely uninstall eFax Messenger, you
should first run the uninstall program by doing
the following:
 Go to Start, then Settings, then Control Panel.
Click Add/Remove Programs. Select eFax
Messenger from the list and click Add/Remove.
 If you are prompted to restart your computer
after the uninstall program runs,do Not restart.
 Next, remove any of the following components
that still exist on your system. If you're unsure of
how to delete a particular component, try right-
clicking on it.
IMPORTANT:
Modifying Registry entries other than those specifically listed
here can cause permanent damage to your Windows operating
system. If you are not experienced or comfortable with using
Registry Editor, you might consider skipping the steps below.

 Go to Start, then Programs, and delete the eFax Messenger

folder.
 On your Desktop, delete the eFax Messenger shortcut.
 In your My Documents Folder, delete the eFax Messenger
folder.
 Go to Start, then Find (or Search), then Files or Folders. Search
your C: drive (or a different drive if you installed Messenger
elsewhere) forefaxview.* and delete all matching files.
 In the same way, search for and delete the following
files: hotres32.dll,efaxdrv.drv and hotsend.drv.
 Go to Start, then Run. Type regedit and click OK. Browse for
and Delete the following keys:
 HKEY_CURRENT_USER\Software\EFAX.COM
HKEY_CURRENT_USER\Software\j2 Messenger
HKEY_CURRENT_USER\Software\j2 Global Communications
HKEY_CURRENT_USER\Software\HotSend
HKEY_CURRENT_USER\Software\HotSend Email Attacher
HKEY_LOCAL_MACHINE\Software\EFAX.COM
HKEY_LOCAL_MACHINE\Software\j2 Messenger
HKEY_LOCAL_MACHINE\Software\j2 Global Communications
HKEY_LOCAL_MACHINE\Software\HotSend
HKEY_LOCAL_MACHINE\Software\HotSend Email Attacher
HKEY_LOCAL_MACHINE\Software\Send with eFax Messenger
HKEY_LOCAL_MACHINE\Software\Send with j2 Messenger
 After you have deleted any of the above components that were
present, you should Restart your computer.
When I click to send a fax from eFax
messenger it gives the message “Efax
messenger could not validate, please
make sure you are connected to the
internet" - What do I do?
 Solution:
Disable firewall temporarily, open efax messenger, goto
Help, register messenger. Click on "Check for account
updates" It should then come up "Your account has now
been validated“

 Windows XP
Log on as a user that is a member of the Administrators
group. Open the Network Connections folder, right click
the desired connection, and then click Properties. Click
the Advanced tab, and remove the check from Protect
my computer and network by limiting or preventing
access to this computer from the Internet. Click Yes to
the dialog windows that asks you to confirm your
decision to disable the firewall.
 Norton Internet Security
http://www.symantec.com/sabu/nis/nis_pe/
 Log on using an account with Adult or Supervisor rights. Open
Norton Internet Security. On the left side of the window, click
Internet Status and then click Current Status. In the Current
Status window, click Disable.

 Norton Personal Firewall

http://www.symantec.com/sabu/nis/npf/
 Open Norton Personal Firewall. On the left side of the window,
click Internet Status and then click Current Status. In the
Current Status window, click Disable. You can also disable
Norton Personal Firewall by right-clicking on the Norton
Personal Firewall icon in the notification area of the taskbar
and selecting disable.
 McAfee Internet Security
 http://www.mcafee.com/myapps/is5/default.asp
 Right-click the McAfee icon. Point to Personal Firewall and then
click Options. Click the Security tab. Set the Security Level by
moving the slider to the desired level. Set Access to Low. Click
OK to save changes.

 McAfee Firewall
 http://www.mcafee.com/myapps/firewall/default.asp?duration=
2
 Click Stop McAfee Firewall to disable the software. From the
Welcome to McAfee Firewall screen, go to the Network Control
Settings and select Allow All Traffic. Westell 2100 Open a web
browser and go to the WireSpeed Dual Connect page at
http://192.168.1.1/. On the Configuration menu, select Firewall
Configuration. Select Low (or None). Click OK when prompted to
make the change. Close the browser window.