PENGENALAN INDUSTRI PERHOTELAN

TUJUAN
• Memahami definisi pariwisata dan hotel
secara umum
• Memahami pentingnya akomodasi
dalam industri pariwisata
• Mengenal sejarah perhotelan di
Indonesia
• Mempelajari trend dan prospek industri
perhotelan di masa mendatang
What's Important in Hotel Selection
(based on respondents' most recent trips)

Leisure Business
Reason Travelers Travelers

Hotel Location 26.3% 27.7%

Nightly Room Rate 15.1% 15.1%

Value for the price 13.5% 9.5%

Previous Experience 9.6% 11.6%
Reputation of hotel/chain 8.8% 7.7%
Recommendations of friends or associates 5.4% 4.3%

Recommendations of travel agents 1.1% 1.1%

Frequent hotel stay or airline points 1.0% 2.6%

Special promotion/marketing campaign 4.1% 3.3%

In-room/hotel business services
(e.g., printer, fax machine, etc.) 0.7% 1.9%
In-room/hotel amenities (e.g., toiletries, room décor,
coffemaker, mini-bar, etc.) 4.9% 5.2%

Ability to make reservations via internet 3.4% 2.6%

6.0% 7.6%
Other reasons

Source: Defining Value Drivers for Hotel Customers

This information has been reprinted with permission from Lodging Hospitality and the author Ed Watkins.
 Definisi Pariwisata

 Wisata adalah kegiatan atau sebagai dari pergerakan seseorang

menuju ke, kembali dari dan selama di daerah tujuan yang bersifat
sementara dan tanpa paksaan, di luar tempat tinggal dan bekerja
kurang dari 12 bulan berturut-turut dengan tujuan tidak untuk mencari
nafkah.
 Mereka yang melakukan wisata merupakan pengunjung.
 Bagi pengunjung yang menginap maka dikategorikan sebagai
wisatawan.
 Sedangkan bagi pengunjung yang tidak menginap dikategorikan
sebagai pengunjung harian.
 Pariwisata mencakup kegiatan, pengusahaan dan usaha-usaha untuk
memenuhi kebutuhan wisatawan selama melakukan perjalanan wisata
menuju ke, kembali dari dan selama di daerah tujuan. (UU no.9 tahun
1990)
F & B Services
• Restaurant
Bisnis Pariwisata
• Rumah makan Distribution channel Transportation
• Jasa Boga • Travel agents • Land
• Warung • Tour operators • Water
Recreational Facilities • PCO • Air
• Parks • PEO
Tourist destination
• Theme park and attraction
• Theatres Travel/Tourism
• Nature
• Concert halls • Culture
Accommodation • Special Interest
Miscellaneous • Hotels, inns, motels, resort
• Souvenir shops • Homestay, dormitory Tourism Education
• Money changer • Lodgement
• Medical center • Guest house Travel Research
• Post office • Youth hostel
• Telecommunication • Camping ground Travel Publication
• Police, etc • Chalet
• Villa, bungalow, cottage Government Offices
• Marina, floatel, boatel • National Tourist Office
• Boutique hotel, design hotel, • Visitors Center - TIC
gallery hotel • Pusat Kebudayaan
 Definisi Hotel
• An establisment held by proprietor as offering food, drink and sleeping
accommodation with specia contract to any traveller, able and willing to pay a
reasonable sum, who is fit to be received (Hotel Proprietor Act, 1959)
• Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian
bangunan untuk menyediakan jasa penginapan, makan dan minum serta jasa
lainnya bagi umum yang dikelola secara komersial
• Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan
jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel
No.KM37/PW-340/MPPT-86)
• Kegiatan usaha hotel meliputi:
– penyediaan kamar tempat menginap
– penyediaan tempat dan pelayanan makan dan minum
– pelayanan pencucian pakaian/binatu
– penyediaan fasilitas akomodasi dan pelayanan lain, yang diperlukan bagi
penyelenggaraan kegiatan tersebut. (PP no.67 tahun 1996)
 Origins term of Hotel
• The word hotel derives from the French hôtel
(coming from "hôte" meaning "guest"), which
referred to a French version of a townhouse or any
other building seeing frequent visitors, not a place
offering accommodation.
• In contemporary usage, hôtel has the meaning of
"hotel", and hôtel particulier is used for the old
meaning.
• The hotel owner is called hotelier
 Ruang Lingkup Hotel
• Fasilitas akomodasi: ruang pertemuan, ruang makan dan
minum, fasilitas cucian, penukaran uang, kolam renang,
fasilitas olahraga, fasilitas kesegaran jasmani, fasilitas anak
bermain, dan pertokoan
• Pelayanan hotel: pelayanan informasi, pelayanan
telekomunikasi, pelayanan angkutan dan pelayanan
administrasi untuk keperluan bisnis.
• Tidak termasuk hotel: Losmen, Pondok Wisata, Penginapan
Remaja, Perkemahan, Wisma/Mess, Asrama Haji, Asrama
dan Pemondokan Mahasiswa/Pelajar
 World History of Hotel & Restaurant

• The beginning of Hotel and Restaurant established is still

unknown.
• In the early 18 B.C travellers came from a far need to stay over
night.
• The shelter was offered, along with increasing numbers of
traveller, the concept of shelters and changed to inns. Inns
offered housing with room charged.
• In the third century, beside resting and spending the night
after the long journey, travellers also needed food and drinks.
• Under the influence of the Roman Empire, inns began
catering to the pleasure traveler in an effort to encourage
visitors.
 World History of Hotel &
Restaurant
• The combination of inns and taverns created
concept of hotels.
• Hospitium derived from hospitality, came from
the Latin root meaning Host or Hospice.
• Hospiteium was private homes opened to the
public. In Indonesia it was called as
pasanggrahan.
• Most, unfortunately, Hospiteium had poor
reputations. It sold such attraction such as
gambling and prostitution.
• The name of hospiteium changed to hotels was
established provided accomodation, also foods
and drinks.
History of Hotel in Indonesia
• Hotel Des Indes in Harmony (Jl.
Suryopranoto)
• The hotel was built in 1774 owned
by Rainer de Klerk (owner of
Gedung Arsip Nasional)
• The hotel was established in 1
May 1856
• In independent era, Bung Karno
changed the name of Hotel Des
Indes into Hotel Duta Indonesian
(HDI)
 History of Hotel in
Indonesia
• Hotel Indonesia was the first stars hotel built
by the government of Indonesia in Jakarta.
• It was officialy opened in 5 Agustus 1962 by
President Soekarno to welcome Asian Games
IV on 1962.
• Nowadays, Hotel Indonesia is renovated will
be managed PT. Grand Indonesia owned by
PT Djarum Kudus for the next 30 years.
• It will be called as Hotel Indonesia –
Kempinski and the area named Grand
Indonesia
 Fasilitas dan Pelayanan Hotel
• Fasilitas Utama
• Fasilitas Pendukung
– Kamar
– Restoran dan Dapur – Area untuk loading
– Lobby - Reception Area dan unloading
– Ruang Pertemuan dan Serba – Area Karyawan
Guna – Gudang (storage) dan
– Sport and Entertainment Area Ruang Penyimpanan
– Lapangan Parkir dan Taman
– Kantor Hotel
– Laundry Area
– Lainnya – Kantor yang – Lainnya - Ruang Mesin,
disewakan, Business Centre, Keamanan, Mesjid, dll.
dll.
 Tipe Akomodasi
• Hotel (Inn or Lodge)
• Motel (motor hotel)
• Pondok Wisata
• Bumi Perkemahan (Camping
Ground)
• Persinggahan (Homestay or
Dormitory)
• Karavan (Caravan)
• Losmen (Lodgement)
• Wisma atau Mess (Guest House)
• Pondok Remaja (Youth Hostel)
• Chalet
• Villa, bungalow dan cottage
• Marina atau nautel
• Kapal Pesiar (floating hotel or
floatel)
• Hotel Perahu (Boat Hotel or
Boatel)
• Flat (Holiday Flatlet),
Apartemen dan Kondominium
• Boutique hotel, design hotel
dan gallery hotel
Produk Utama Hotel
• Kamar:
– Jenis kamar: single room (1 bed ukuran single), twin room (2 bed
ukuran single letaknya terpisah), double room (1 bed ukuran
king/queen) dan twin double room (2 bed ukuran king/queen
letaknya terpisah), triple (3 bed ukuran single), quadruple (kamar
yang diisi 4 orang)
– Lokasi kamar: adjoining room/connecting room (kamar yang
bersebelahan/berdampingan), adjacent room (kamar yang
berhadap-hadapan, berseberangan), cabana (kamar yang
menghadap ke air), duplex (kamar yang terdiri dari 2 lantai) dan
lanai room (kamar yang memiliki balkon/teras)
• Makan dan Minum:
– Restoran, café , bar atau pub, dan lainnya.
– Room services
– Catering atau jasa boga (termasuk jasa andrawina = dekorasi
makanan seperti ice carving, chocolate carving, butter carving,
cullinary)
• Minor Operating Department (penghasilan tambahan) : sport club,
fitness centre, offices, business centre, laundry, hotel transfer dan
lainnya
Twin Room – Club Twin, Grand Hyatt Double Room – Club King, Grand
Jakarta Hyatt Jakarta

Twin Double Room – Family Room,

Westin Nusa Dua Triple Room – Family Room, Westin
Nusa Dua
Lokasi Kamar
Fasilitas Hotel
Swimming Pool
 KESIMPULAN
• Hotel dan pariwisata memiliki keterkaitan yang sangat
kuat dimana hotel merupakan bagian dari industri
pariwisata
• Hotel menyediakan penginapan, makan dan minum serta
pelayanan dan fasilitas lain yang dibutuhkan oleh tamu.
• Hotel harus dikelola secara komersial dan dapat digunakan
oleh siapa saja.
• Hotel mulai diperkenalkan sejak abad ke6.