Introduction to Hotel

Industry
DESKRIPSI
Mempelajari dasar–dasar pengetahuan tentang industri
perhotelan termasuk struktur organisasi dan jabatan
kerjanya.
TUJUAN PEMBELAJARAN
• Mahasiswa dapat memahami dan menjelaskan pentingnya bisnis hotel
dalam kepariwisataan, konsep dasar dari pengelolaan bisnis perhotelan
dan pentingnya layanan dalam pengelolaan bisnis perhotelan.
Topik Pembelajaran
1. Definisi Hotel 8. Finance and Accounting
2. Konsep Manajemen Hotel Department
3. Regulasi Industri Perhotelan 9. Human Resources Department
4. Struktur Hotel 10.Engineering Department
5. Rooms Department 11. Guest Flow
6. F&B Department
7. Marketing & Sales Department
Penilaian
1. Tugas = 30%
2. UTS = 30%
3. UAS = 30%
4. Disiplin = 10%
Aturan Kelas
1. Penampilan harus mengikuti tatib kampus.
2. Sikap di kelas: ponsel nada senyap.
3. Kehadiran min. 75%.
4. Tidak perlu alasan untuk ketidakhadiran.
5. Setiap tugas dikumpulkan tepat waktu. Penalti 5
poin untuk setiap hari keterlambatan pengumpulan.
6. Setiap mahasiwa & dosen yang terlambat dikenakan
denda Rp. 5.000,00 dan dibayarkan ke bendahara
kelas.
What is Hotel Industry
Session 1
Agenda
1. History of Hotel

2. Hotel Definition

3. Characteristic of job in hotels

 Learning Outcomes
Students are able to
1. Understand the history of hotel.
2. Identify the definition of hotel.
3. Learn the characteristic of hotel industry.
Overview of Travel and Tourism
Industry TRAVEL and TOURISM INDUSTRY

Lodging Transportation Food & Beverage Retail Stores

Operations Services Operations Activities

Hotels Ships Restaurants Gift Shops Recreation

Souvenir Shops Business
Motels Airplanes Lodging Entertainment
Arts / Crafts Shops Meetings
Resorts Autos Properties Shopping Malls Study Trips
Apartel Buses Retail Stores Markets Sporting Events
Miscellaneous Stores Ethnic Festivals
Pensions Trains Vending Art Festival
Cultural Events
Catering Seasonal Festival
Snack Bars
Cruise Ships
Bars / Tavern
Video 1. Intro to Hotel
 World History of Hotel
• The beginning of hotel established is still unknown.
• In the early 18 B.C travellers came from a far need to stay over night.
• The shelter was offered, along with increasing numbers of traveller, the
concept of shelters and changed to inns. Inns offered housing with
room charged.
• In the third century, beside resting and spending the night after the
long journey, travellers also needed food and drinks.
• Under the influence of the Roman Empire, inns began catering to the
pleasure traveler in an effort to encourage visitors.
• The combination of inns and taverns
created concept of hotels.
• Hospitium derived from hospitality, came
from the Latin root meaning Host or
Hospice.
• Hospiteium was private homes opened to
the public. In Indonesia it was called as
pasanggrahan.
• Most, unfortunately, Hospiteium had
poor reputations. It sold such attraction
such as gambling and prostitution.
• The name of hospiteium changed to
hotels was established provided
accomodation, also foods and drinks.
History of Hotel
in Indonesia
• In 1828, the Dutch build Hotel Des Indes.
• In independent era, Bung Karno changed the
name ofHotel des Indes into Hotel Duta
Indonesian (HDI)
• Nowadays, the hotel is famous as Hotel
Aryaduta.
• Hotel Indonesia was the first stars hotel
built by the government of Indonesia in
Jakarta.
• It was officialy opened in 5 Agustus 1962
by President Soekarno to welcome Asian
Games IV on 1962.
• Nowadays, Hotel Indonesia is renovated
will be managed by Jarum for the next 20
years.
• It will be called as Hotel Indonesia –
Kempinski and the area named Grand
Indonesia.
Definition of Hotel
• Undang-undang Nomor 10 tahun 2009 tentang Kepariwisataan Pasal
14 ayat 1 huruf f
Yang dimaksud dengan “usaha penyediaan akomodasi” adalah usaha yang menyediakan
pelayanan penginapan yang dapat dilengkapi dengan pelayanan pariwisata lainnya.
Usaha penyediaan akomodasi dapat berupa hotel, vila, pondok wisata, bumi perkemahan,
persinggahan karavan, dan akomodasi lainnya yang digunakan untuk tujuan pariwisata.
• Undang-undang Nomor 9 tahun 1990 tentang Kepariwisataan
Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian bangunan untuk
menyediakan jasa penginapan, makan dan minum serta jasa lainnya bagi umum yang
dikelola secara komersial
Origins term of Hotel
• The word hotel derives from the French hôtel (coming from "hôte"
meaning "guest"), which referred to a French version of a townhouse or
any other building seeing frequent visitors, not a place offering
accommodation.
• In contemporary usage, hôtel has the meaning of "hotel", and hôtel
particulier is used for the old meaning.
• The hotel owner is called hotelier.
If you are a good Hotelier,
You will be

A democrate
An acrobat
And
A doormat
 You should …

Be a diplomat like an Have a social grace like

ambassador queen mother
You should …

Have speed like a Smile like Mr. Bean

concorde
You should have …

Memory as big as a Thick skin as a

elephant rhinoceros
You should …

Grooming like a King Be patience as a

Saint
You should …

Have the fitness of a

centre forward
 Hotel Survival Map
The Brain is The Management The Nervous System is the Engineering

The Face is the Front Office

and Hotel Image
The Heart is The Staff
The Blood is The Guest & clients

The Lungs are the Supervisors

The Skin is the Security The Kidneys are The Housekeeping

The Stomach is The F&B Dept

Any Question?