Presentation

By

Salman Khan
Listening Skills
 Listening skills
Listening is an important skill you can have

 We define listening as follows:

Listening is the process of receiving, interpreting
and reacting to messages received from the
communication sender.

 Listening is not the same as hearing.

 People often use these two words interchangeably.

 Hearing is dependent on the ears, and everyone can

hear without any effort.
 Hearing is merely the vibration of sound
waveson the eardrums by the firing of electro-
chemical impulses in the brain.

 On the other hand, listening requires

voluntary attention and making sense of what
is heard

 It rewuies a concious effort to interpret the

sounds, grasp the meanings of the words,
and react to the message.
 ?Why do we listen
• To gain information
• To get feedback.
• To participate in another’s story.
• To hear of their experiences and insights.
• To be in control.
• To create a relationship.
• To respect and value others.
 Types of Listening
• There are many types of listening but we
discuss few of them:

• Critical listening
• Comprehensive listening
• Appreciative listening
• Empathetic listening
 Critical listening
 When the purpose is to accept or reject the message
 To evaluate the message critically, one requires this
type of listening.

 For example

• Listening to a sales person before making a purchase

• Listening to politicians making their election

campaign speech involves critical listening.
 Comprehensive listening
 This type of listening is needed in the class
room when students have to listen to the
lecturer to understand and comprehend the
message.

 Similarly, When someone is giving you

directions to find the location of a place,
comprehensive listening is required to receive
and interpret the message.
 Appreciative listening

We use appreciative listening when we are

listening to good music, comedy, poetry or may
be even the stirring words of a great leader.
 Empathetic listening

 When we listen to a distressed friend vent

his feelings , we provide emotional and moral
support in the form of empathetic listening.

• When psychiatrists listen to their patients,

listening is classified as empathetic listening
 How to listen well
The following tips will help you listen well. Doing
these things will also demonstrate to the
speaker that you are paying attention.
• Maintain eye contact
• Don’t interrupt the speaker
• Nod your head
• Repeat instructions and ask appropriate
questions when the speaker has finished
• Stay active by asking mental questions
THE END