To accomplish great things, we

must not only act, but also dream;

not only plan, but also believe

-Anatole France
LEADERSHIP
“ Leaders is one who in stills purposes, not one who controls by brute
force. A leader strengthens and inspires the followers to accomplish
shared goals. Leaders shape the organization’s values, promotes
organization’s values, protect organization’s values and exemplify
organization’s values”
-James Burns

“Leader is someone who can take a group of people to a place

they don’t think they can go. Leadership is we, not me; mission, not
my show, vision, not division; and community not domicile .”
- Bon Eaton
Key Characteristics of Excellent Leadership for Total Quality
Management

Clear Goal Setting

Communicative
Aggressive
Deeply Committed to change
Personally Involved
FIVE REQUIREMENTS
FOR EFFECTIVE
LEADERSHIP
1. DEVELOPING AND PUSHING CLEAR
DOCUMENTED CORPORATE BELIEFS AND
OBJECTIVES.

 A mission statement
 Executives must express values and beliefs through a clear vision of what they want their
company or organization to be.
The beliefs and objective should address:

 The definition of the business.

e.g. the needs that are satisfied of the benefits provided.
 Target sectors and relationship with the customers, and market or service position.
 The role or contribution of the company.
e.g. Profit generator, service department, and opportunity seeker
 The distinctive competence
 Indicator for future direction
 Commitment to monitor performance against customer needs and expectation
and continuous improvement
2. Developing clear and effective
strategies and supporting plans for
achieving the mission and objectives

 The achievement of the company requires the development of business or service

strategies.
 Employees participation in development and implementation is required.
IDENTIFYING THE CRITICAL SUCCESS
FACTORS AND CRITICAL PROCESS

 Critical success factors (CSF’s)

- what must be accomplished for the mission to achieved.
 Critical process
- The activities that must be done particularly well for the CSF’s to be achieved.
4. REVIEWING THE MANAGEMENT
STRUCTURE

 Corporate objectives and strategies

 CSF’s and critical processes reviews organizational structure
 The review of management structure should include the establishment of a process quality
improvement team structure throughout the organization
5. Empowerment

 Encouraging effective employee participation

 Develop effective communication
 Take action on what is communicated
 Good communication between al suppliers and customers
Particular attention must be paid to the
following:
1. Attitude
2. Abilities
3. Participation
a) Evaluate
b) Plan
c) Do
d) Check
e) Amend
THE HELIC OF NEVER-ENDING
IMPROVEMENT

E
A P

C D
To be a manger you need to be :